Jasmine is the best and would come again!! The service was awesome. She help with all my questions…read morein respectful manners.

They have excellent customer service!!! If they can't help you then they direct you to someone who…read morecan. Thank you Ms. A

I worked with the manager of the Independence Blvd location in Charlotte, NC. Tyesha was very…read moreattentive and very professional. She was also very helpful and personable. She was able to get me the actual amount I needed when everyone else was trying to give me less than half even though my credit score is high. She worked on it, I know for at least a week before it was completed. There was also an issue with ULTA, one of the creditors that I added in my consolidation request. Lets just say that that company is shady as all get out. Tyesha sent them a payment that would have paid them off but they sent the payment back with the explanation of, "They couldn't find my pay slip." That was complete bull because I sent her all of my invoices, with the pay-slips, and she mailed them all off at the same time. Everyone got theirs almost at the same time. They decided to send it back, thinking they would get additional funds from me because of interest. Needless to say, she called me immediately and told me what happened and and what she was going to do. She sent them another check and that one posted. She also advised me to call them and request that the interest be removed. She didn't have to do any of that, with the exception of sending them a check again, but she did. For that, I am grateful. I was scared of using them at first due to the reviews. Then I quickly learned that they are for specific locations. Luckily, there were no negative ones for the location i requested. I went out on a limb and was pleasantly surprised by the outcome. I owe her the most gratitude for her assistance with this.

I had a check that was from my car insurance company for my total loss claim and was from PNC. I…read moredidn't have an account with PNC so I opened an account. They worked with me to have a cashiers check for the down payment and put the rest in my account. When I opened my account there was a promo for $200 if you direct deposit $2000. Larry our "banker" first put my husband and I on the wrong type of account and said he would fix it within 2 days. He never did. We also showed him on the PNC website that there was the promo for the $200. He said he would take care of it. Neither got done. Then, the branch manager Scott said he would find out what happened. He said that Larry said we never gave him anything about it or mentioned it. Scott kept saying he's getting misinformation. Yes, you are from Larry. PNC you've lost my business. I refuse to ever bank with you.

I do not bank at PNC however I had to go in for different business. As soon as you walk in there…read moreis a customer service person ready to assist you. They guide you to where you need to be; whether its directly to the banker or you need to see someone about a loan or account. They invite you to sit and wait while they contact the proper person to meet with you. I believe the customer service here is excellent. Their desire to ensure I understood what I was being asked of and that they answered all my questions put me at ease. When I was done they were cordial in their send off. The next day I received a call asking me to return as there was something wrong with the paperwork. They were very apologetic and I believe cared that they inconvenienced me. I was very impressed with the level of customer service that I experienced at this bank. I'm not sure if I have had this level of service outside of my own bank. Thank you PNC.

This has been my branch to bank in when working close by. It's super convenient to go in the drive…read morethru and do my bank business. I have never been inside this branch. The drive thru employees are always professional and helpful. I love having an account with this Credit Union. Today I noticed that the branch is closing and moving 6 minutes away. State Employees Credit Union 901 N Wendover Rd Charlotte, NC 28211 (Review 660 overall, 5 in 2022)

I've been banking here for twenty years and love State Employees. This has to be my most favorite…read morelocation I've been and make it a point to come here if I have to go inside. For years and years every time I walk inside I am greeted with warm welcomes. The employees handle difficult banking situations with compassion for the customer. I've had many of these with payments from insurance. The wait is never too bad and even if it is a little longer than normal, everyone does their best for each customer they are helping. Even the security guards are awesome.

They are not a lender. The moment you click "See my rates," your phone and email are bombarded with…read morecalls, texts, and emails from numerous lenders, including legitimate ones and scammers. It's utterly infuriating, especially because I was foolish enough to use my business number. I texted "STOP" to the number indicated on their website and received the message "This service is not available." I absolutely despise this company just 10 minutes after learning about them. Don't waste your time; you will regret it immediately.

It has been a nightmare with so far 112 spam calls in 4 days, simply bc i contacted The Lending…read moreTree thinking i could get a few questions answered about a possible refi The L.T. simply passed my info on to ANYBODY AND EVERYBODY!! I am still blocking calls, but they all have so MANY numbers and just keep calling! Sometimes i answer and tell the loan co. "IVE DECIDED TO WAIT - not going to do a loan now"-- hang up, block, AND THEY CONTINUE TO CALL!! Worse than Medicaid advantage companies i miss the precovid days when you could PICK UP THE PHONE, GET A LIVE PERSON, EVERBODY WAS FINISHED IN MINUTES. The End.

Dear whom it may concern,…read more Re: Loan Applicant Discrimination Incident I hope this message finds you well. My name is Elsie Mufuka and I am a member of SECU. On January 3, 2025, I encountered discrimination from loan officer, Tia at SECU (State Employer Credit Union). This is not the first time I have faced such treatment from this credit union regarding my loan application. According to North Carolina State law, Chapter 53 - Article 15, no licensed lender should deny credit or discriminate in the loan process. When I expressed my interest in applying for a loan, Tia told me there was no point because my application would be denied. I asked if she was refusing to let me apply. In a curt manner, she responded that she could check my credit but I would still be denied. Despite this, I insisted she proceed with my application, and she placed me on hold for 24 minutes. Upon returning, she confirmed my denial still in her curt manner. If it weren't for my determination and knowledge of the law, she would have refused to process my application, which violates state regulations. I plan to report this incident, as this is the second time I have faced discrimination at this credit union and put reviews on all platforms for other consumers not to experience such discrimination.

Adequate but state employees deserve better. Loan rates are fairly high, they take $1 from your…read moreaccount each month to fund their scholarship fund, and no tiered savings accounts are offered for children. I am also a member of Bayport in Newport News Va and they blow this place away.

It's been a while since I've actually gone INSIDE a Bank of America to do any type of transactions,…read morebut I needed to do it today and decided to take an early lunch just to miss the lunch crowd. As soon as I walked in, I was greeted immediately and politely by a gentleman and was told he could help me with my deposits. Everything went swiftly, and he answered all of the questions I had. Once we were done, I still had another transaction to do that required me to go up to a teller. The manager was walking around and saw that I was waiting and he had no problem in helping me out himself. Everyone is super polite. It was not busy at all and was in and out in minutes. Definitely recommend this location if you have to go inside.

Came in to exchange foreign currency. The branch is modernized and clean. The staff was helpful and…read moreJustin the mortgage guy was a great resource for answering all my questions.

The service I receive especially when using my app is awesome! The Zelle service on Bank of America…read moreis truly amazing- The app lets you simplify the way you send funds.

I opened an account on October 19th informing me that m y credit card was on the way…read more I then received a confirmation email on the November 4th informing me that my balance transfer request was approved and that the transfer would take place between 2-4 business days. I received an additional email to inform me that my balance transfer was processed on November 7th falsely informing me that my balance transfer would be completed in 2-4 business days I have since made numerous phone calls to a variety of phone numbers that have been proven to be incorrect numbers. These numbers were called on November 14th Over the course of this time period I have made 4 separate phone calls as evidenced by receiving 4 different verification codes via text message (one for each phone call. I spoke with Cianna first who asked for the following in order to get into my account: -social security number -date that my account was opened -cell phone number -corporate association (via multiple choice) -property address (via multiple choice) -sibling property address (via multiple choice) -vehicle color (via multiple choice) -I was then asked to hang up and call them back in order to verify the account I then spoke with Christine who instructed me to provide: -phone number -authorization code -instructed to contact my original debt holder to make sure they could accept an electronic transfer -claimed that my original debt holder does not accept electronic transfers from other banks. This was proven to be false as my original debt holder provided me with a routing number and an account number for Bank of America to send the funds to. I then spoke with Ivan who stated that the balance transfer request was sent on the 4th of November and that it would be 2-4 business days for the transfer to be completed He then claimed that USAA had processed the transfer. This was easily proven to be false upon looking at my USAA account balance and observed that the debt was still present on the account. I was then told by another Bank of America employee to wait 48 hours while the new balance transfer took place because he put a stop payment to the one I already had out. It's been over a month at that point and I just want my transfer to go through...like every other bank in the country is able to do...but somehow a bank that's one of the largest in the United States is unable to do. On November 22nd I spoke with Matthew who then placed me on hold before transferring me to a balance transfer specialist I then spoke with Shamara who stated: -that the balance transfer had been completed (incorrect according to USAA account balance that was checked after she made this statement -she then inexplicably attempted to process my balance transfer as a cash advance I then spoke with Greyson who stated: -that she changed the cash advance into a balance transfer -told me that it would take another 2-4 business days for the transfer to go through Between all of these phone calls I was placed on hold for over 2 hours over the course of the 6 phone calls that were made. I feel like I am being deceived as the service that they advertised and approved me to receive a balance transfer of $4,260 so far I have submitted complaints to the following entities: Better business Bureau Consumer Financial Protection Bureau Illinois Department of Financial and Professional Regulation North Carolina Attorney General Illinois Attorney General I also posted to their facebook page. Any other entities I can get this in front of that I haven't thought of would be greatly appreciated