In 50 years of Banking I have never seen the level of customer service I continually experience at…read morethe Old Second National Bank branch in Oakbrook Terrace Illinois. The Branch Manager Ms Valerie Medina is the most accommodating kindest Banker I've ever worked with. From the tellers to the Officers on the floor everyone is so friendly, and how they remember everyone's names is baffling to me every time I'm in the branch. Without a doubt, I am so spoiled, and I have a hard time going to any other facility than this branch. This Group truly epitomizes Service Excellence. I am the happiest Bank customer in America because of this amazing team. Sincerely Johnny T

I always have a good experience with this bank because of the associates. They are so helpful and…read morefriendly.

The first day no one picked up my car . I had to reschedule.the young lady that picked up my car…read morewas very professional. And nice.i did not receive a check.she said I could call customer service and have it sent to my bank.i called,they said it was to late. They said they would send it by FedEx ,or have it delivered to your hub in oak brook. I have not heard from anyone. Who do I talk to to get my check. I really did my money Pattie ford

I had a great experience selling my car to Carvana! Their team is very responsive, very thorough…read moreand the process couldn't have been easier. We had our car picked up in front of our house. The onsite appraisal went quickly and the appraiser/driver was very friendly. I would absolutely do business with Carvana again!

I made an appointment at this location and was pleased that they had multiple available!…read moreI needed a specialized saving account to be created and the two previous banks were unable to help me. I am so lucky I found this location which knew how to create the account! My banker Cat D was so knowledgeable, kind, and made the whole process easy! Thank you!!!

I came here with the new executive director of Voice of Care as well as the outgoing director. The…read moreVice President was extremely helpful especially to small non profits.

Love this bank. All the staff has been super kind and personable. Second time I walked in two…read moredifferent employees remembered both mine and my wife's names. Pretty rare to have a bank where you feel like they will actually care when you need something or if something were to happen. You don't feel like they're trying to just turn you over quickly or get you to set up stupid accounts/cards. Going to be pretty hard to bank somewhere else in the foreseeable future.

Apparently, our original Credit Union, which was almost 30 years old, was sold to CU1…read more We had NO choice but to move our money to another institution. But we thought: Give them a chance. 6 months later, we are moving MOST of our money out of CU1. Website is horrid, chat is useless, good luck getting hold of a real person on the phone, etc.... And we get better rates elsewhere. DO NOT RECOMMEND AT ALL.

This credit union upgraded there lobby, including adding a locked door so you have to have…read more"permission" to enter. I am not a fan, especially the location is not a walk up facility and is on the interior of this building. Once allowed in, I waited in line for 20 minutes while only one cashier tried to service 2 "problem" accounts, prior to the 4 of us in line. I wish they would added more cashiers rather than the "upgrades".

I had been with this bank for 15 years and things took a turn when they merged. Here is all the…read morereasons to avoid BMO at all cost . First they like to randomly turn off your debit card. I had to go into this bank about 7 times in one month. They kept turning off my business debit card for small purchases. I had a customer service representative yell at me after my mortgage was sold and I was having difficulty getting my loan info to pay. The customer service representative never can help they say they need a manager and then the manger is never there. I applied for a business line of credit and of course the process took months because the president had other obligations, so a loan set open for 2 months . Then couldn't be processed because of where my business was formed, and as the president of a bank you should know this ! Very unknowledgeable !!! Like What are you doing? Why are you bringing a car with you bankers. If I could give this establishment negative stars I would. When I closed my accounts no one cared. They do not care about there customers. Oh and there know for deposit money into other people accounts. The president of this branch is arrogant and does not care about anyone expect himself . I went to chase and never looked back

I was able to walk in and get my checking account set up within 30 minutes therefore I am ecstatic…read moreof how quickly the process was to set me up with my new account. I worked with Shehla and she was so helpful and helped me set up online banking as well which was nice.