The first day no one picked up my car . I had to reschedule.the young lady that picked up my car was very professional. And nice.i did not receive a check.she said I could call customer service and have it sent to my bank.i called,they said it was to late. They said they would send it by FedEx ,or have it delivered to your hub in oak brook. I have not heard from anyone. Who do I talk to to get my check. I really did my money Pattie ford read more

First experience with Carvana could not have been more impressed with the accuracy, speed, and efficiency of the entire process! From Quote on car to pick up of my vehicle and cash in the bank was less than 30 hours! read more

I had a great experience selling my car to Carvana! Their team is very responsive, very thorough and the process couldn't have been easier. We had our car picked up in front of our house. The onsite appraisal went quickly and the appraiser/driver was very friendly. I would absolutely do business with Carvana again! read more

Carvana Chicago - Carvana pickup. - Car Dealers Near Me - Oak Brook, Illinois

I just pick up my car and the breaks are bad I'm afraid for my life to even drive the car. I called CS they told me that I would need to take the car to a repair shop and have the car diagnosed and it could talk 24 to 48 hours to Inspect your vehicle before repair. I learned that an oil change was done a year ago. I asked the service person Lorenzo to check the oils he said he can't do that for me. My recommendation is not to purchase from carvana. read more

Carvana Chicago - Car Dealers Near Me - Oak Brook, Illinois

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This is our 2nd time selling with Carvana. The process is amazingly easy! They are on top of everything and easy to contact if you need to speak with someone. I highly recommend using their service. read more

Wow this was very easy to sell my Jeep Gladiator. The appraisal and payment process was a breeze and the pick up and evaluation procedures worked beautifully. Would recommend anyone looking to sell a car hassle free to do this read more

Wow, this has changed how I sell my used cars :-) Between the mobile app, webpage and even voicemail calls, they truly make it easy and fast to sell your car - no questions asked - fast and easy! read more

I am extremely disappointed with my experience with Carvana and feel completely let down by the quality of vehicles provided and the stress this process has caused. I traded in my vehicle and purchased a 2025 Volkswagen Taos from Carvana. Just two days after receiving it, the check engine light came on. Rather than enjoying my new vehicle, I was immediately dealing with mechanical concerns and uncertainty about the reliability of a car I had just purchased. Carvana allowed me to exchange the vehicle, but unfortunately the replacement experience was just as concerning. I accepted a 2023 Volkswagen Taos, and on the drive home the tire pressure warning light came on and I received a warning message stating that the engine oil level was too high. After already experiencing issues with the first vehicle, finding problems with the replacement almost immediately destroyed any confidence I had in Carvana's inspection process. Most recently, we scheduled a pickup for a 2024 Mazda CX-50. The pickup was delayed by Carvana because of what we were told was a brake issue that needed to be addressed before delivery. We appreciated that the issue was identified, but when we finally arrived to inspect the vehicle, it was clear that the problems had not been adequately resolved. The vehicle had noticeable dents and scratches that were not accurately represented, and the brakes were still squeaking and making excessive noise. After waiting through a delay specifically related to brake concerns, it was incredibly frustrating to find that the vehicle still appeared to have unresolved issues. At this point, we have experienced problems with three separate vehicles in a row. As customers, we trusted Carvana's claims that vehicles undergo thorough inspections and are delivered in reliable condition. Instead, we have repeatedly encountered mechanical concerns, warning lights, cosmetic damage, delays, and poor quality control. Purchasing a vehicle should be an exciting experience, but this process has been exhausting, stressful, and disappointing. We have spent countless hours dealing with vehicle issues, exchanges, inspections, and uncertainty, all while trying to find a reliable vehicle that meets the standards promised by Carvana. Given the repeated problems we have experienced, we believe Carvana has failed to provide vehicles that meet reasonable expectations for quality and reliability. We are requesting a meaningful resolution, which may include returning our original trade-in, providing compensation or shipping credits toward a different vehicle, reimbursing fees incurred as a result of these issues, or another fair solution that reflects the significant inconvenience and frustration we have endured. No customer should have to go through multiple vehicle exchanges, delivery delays, unresolved mechanical issues, and cosmetic damage concerns while trying to purchase a vehicle. We expected much better from a company that promotes convenience, transparency, and quality, and we hope Carvana takes this complaint seriously and works toward an appropriate resolution. Do Better!! read more

Fantastic service. Very easy to sell my car through Carvana. Easily done on-line if you have the title. Whole process took minutes and when there was an unexpected issue, they called me and we sorted it out right away. They even came and picked up the car so I didn't have to drive it out to the facility. Highly recommended. read more

Seamless from beginning to end. I was completely satisfied with the whole process. I was sad to see my car go. Jerry made the process efficient. The communication was excellent. The speed of the process was impressive. read more

I purchased a 2020 dodge caravan with low mileage. The vehicle was exactly how it was advertised with minor cosmetic scrapes. However when I got the vehicle the windshield had a crack. I reported it day 2 of my 7 day exchange policy. However that was denied and that's why I'm only giving this review 4 stars. What's seems like nothing to them, would cause a problem for me, if it spread in the winter time. I wasn't asking for a new windshield. However I just wanted it noted incase. Overall the process was great from start to finish. I found what I wanted. And I wouldn't definitely purchase again. read more

I recently decided to sell my 2020 Tesla Model 3 and move to a new 2025 Model 3. Carvana not only provided a quote thousands higher than any other place (including direct to Tesla), I complete the entire sale process in about 10 minutes right from my couch. Drop off at the Carvana location in Schaumburg was smooth and efficient and the funds were deposited in my bank electronically the following day. Simply outstanding all around. My car inside and out was in amazing condition and I am hoping someone who will love it just as much will buy it from Carvana and enjoy it for years to come. read more

Carvana Chicago - My 2020 Tesla Model 3 in the Carvana lot waiting for pickup. - Car Dealers Near Me - Oak Brook, Illinois

I was in and out in like 20 minutes and we got free snacks. They had dum dums and HI-Chews (yum) and also ginger ale and Diet Coke and diet Dr Pepper I wish they had undiet tho. PS: they also gave us a lot of money for my dad's old car so that was good too. read more

I actually have not a whole lot bad to say about oakbrook carvana (as New York carvana dropped the ball). I got a 24' Tesla shipped from New York. When getting in the car there were crayon marks and permanent marker on the interior ceiling that wasn't disclosed. I first accepted the car as they said they would give me $ for a detail. And then driving off the lot, the Tesla was still using former owner on the screen so I was locked out of certain settings. I immediately returned with 1 minute. After a couple hours on the phone with Tesla tech and carvana support, I finally was able to get them to refund my money and my shipping fees and rejected the car and got my old car back. The staff at oakbrook worked with me the entire time. I will probably never use carvana again but I will say it was very easy to use and fast and convenient as far as the purchase goes. But now I wait for my money (they said could be 15 days) to return to my checking account. read more

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From beginning to end it was smooth sailing ! The carvana app did all the work. I sold my car in this example. You fill in the information and you get a quote. You have 5 days to accept it. Once accepted you can drop off car for free or they pick it up for $90. We did the pick up and had 2-5 window. The guy texted and called. He arrived at 2:30. The whole process to pick up was explained and executed in 15 minutes. I received a check or you can get direct deposit. I definitely recommend carvana read more

Carvana Chicago - That's my car being picked up ! - Car Dealers Near Me - Oak Brook, Illinois

Last time i deal with carvana ! Sold a vehicle 2 yrs ago and was much better then current experiance. Hard to get Live communication, and if you do? that person will never follow up with you. Had constant repetitive back n forth disputes. The Person who ended up picking up my vehicle? Had a very bad "Attitude" if you questioned any format she demanded ! She was only concerned with her schedule and refused to help a "senior citizen" with the transaction. Sorry, i can not recommend carvana any longer due to it's new "For robot Replys Only" read more

I give 5 stars to the company for the better prices then carmax.... But for the employees 1 star... Unfortunately, the employees they have are not at all friendly. The day I took my car to Carvana, my wife came with me, driving a second car so we could get back home. So when we arrived, since it was a little before my appointment, I asked the only employee who was there if I could leave the car while my wife and I went to get something to eat, since the trip had been long and we were hungry. There were only two cars in the parking lot, and the employee "Chinese with glasses" , with a very bad attitude, told me that I couldn't leave the car there because it would be towed away. I told him that I had an appointment to sell my car, but it was more than an hour away, and that I was just going to get something to eat and would be right back. Even so, the employee, with a condescending attitude, told me that he wouldn't be responsible if my car was towed. Definitely very bad attitude from the employees at that Carvana location. The company has very good offers; they give a good price for the cars they buy compared to Carmax, but unfortunately, the customer service is very poor... employees think they own the place.... read more

I had to quickly sell my 2019 Kia Sportage and Carvana offered the most competitive quote and the option to pick up my car. The transaction took under 15 minutes and the staff were friendly and clear about the process. I received my funds in my account on the way home. Highly recommend. read more

Communication was wonderful. I received an alert as soon as the car I was looking for came in and I was able to purchase it right away. Delivery was delayed twice due to weather conditions and the notification was on the day it was to be delivered. that was my only complaint. Took the car in to be inspected. They said I got a great deal. Only issue was the back tires were not rotated so I will need two new tires in the Spring. read more

painless and a wonderful experience selling the car with carvana ; this was my second time using their service ; Both the times their offer was significantly more than other dealers . Very easy to navigate their site and answer the questions to get the FMV for your vehicle . Option for Carvana to pick up the car now costs $190 extra as compared to dropping it off to their location . Once you arrive at their location, the entire process took around 15 min and we were handed the check. Would highly recommend anyone trying to sell their car, to consider Carvana read more

This was a quick and easy process. I just moved to Chicago and once I unloaded my belonging from my car, I started the process. It took 10 mins to fill out the forms and they picked it up the next day. I got the funds in my account the following day. Quick and easy. Thank you, Carvana! read more

I decided to part with a wonderful vehicle and Carvana made the process not just painless, but actually quite pleasant. The online aspects were perfect and brilliantly easy to follow. Thus, once I did that and confirmed my intent to sell, Carvana took it from there. An agent showed up--early!--and did everything involved quickly and politely. Convinced that all was fine, he drove off in my car, loaded it onto a flat-bed and left. I received a wire transfer later that evening. And, oh yes, the offer tendered was even slightly above Blue Book. All and all, a perfect transaction where there's so much room for errors. Bravo! read more

Vehicle was in an accident. Also Carvana boasts their vehicles have gone through a 150 point inspection, yet the back break pads are almost non existent. The front control arms are bad and making noise. It needs an alignment bad (it pulls pretty bad when driving on the highway), and Honda dealership noticed a slight whine from the transmission. Also the car was absolutely filthy. I didn't notice cause we picked it up at night, but I found French fries under one of the seats, and sticky stuff all over the back. They did not clean the car at all! We are taking it back and will never use carvana again and will made sure to steer everyone we can away from ever thinking about using them. My fault for thinking carvana was a good idea. Never again. read more

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I highly recommend working with Carvana. Selling my vehicle was an easy process and more profitable than several other competitive car dealers in the area. read more

I sold my car to Carvana The process was very easy and quick! The offer was about 2,000 more than trading it in. They came out to my house and picked it up for free as well! I would highly recommend them if you are looking to sell your car. The whole process took a few minutes. read more

The buying experience was pretty good, but the car needed a $3k service the week after got it. During that service an oil leak was discovered. Verified by another mechanic I went to file warranty claim with their 100 day warranty provider. They just say "leaks not so bad, we're not covering it. Carvana says "I'm truly sorry to hear about your experience with SilverRock. While Carvana stands behind SilverRock's determinations as the experts in warranty claims, I understand how frustrating this situation must be for you. Your feedback is important, and I appreciate you sharing your experience. If you have any further questions or need assistance, please feel free to reach out." So essentially, there is no 100 day warranty. read more

Brought the car Jan 21, 2026. I work close to my home so I didn't get on the highway till the weekend the shaking of the steering wheel and brakes makes me feel like one day the whole car will breakdown in to piece. Have taking the car to the shop that 2 different shops and 3 different time since I got the car. I would have an enemy by a car from Carvana. I have brought plenty of used cars. Need have problems with safe never. Carvana You will fix this problem or we will have a problem. Yours truly Dissatisfied Customer. Plus, there is no way you claiming y'all did 150-155 check on the car. read more

I have been a huge supporter of Carvana. I've actually bought and sold a few cars with them. This last experience, however, has been a disaster in every way possible. My most recent trade-in and purchase has not gone well. I decided within a day to return the car I bought from Carvana trading in my previous vehicle to them at the same time. I scheduled a pick-up day. I say day because they said you need to be home from 8a.m. to 8p.m. because we don't give time windows for returns. Sounds fishy, it is. So, I wait until 6p.m. on the day until I call Carvana and am told "they couldn't make it they rescheduled for tomorrow." I told them I am going out of town so they rescheduled for the next week. This time i demanded a time. The guy shows up to pick up the car, but he does not have the check for $23,600 for my car that I was assured he would have for me. Then they say they want to 'mail" me a check. They auto-deducted payment from my bank account when I bought the new car, why can't they just put the money back into my account. NOT OUR POLICY they say!! After an hour on the phone I get a supervisor who promises me that they are overnighting a check for $23,600 so i can buy the car that i have on hold from another company. I check my FEDEX tracker, and it shows they created a label, but no one has brought the check to FEDEX as of 10:41pm. So, it's unlikely to get overnighted leaving me with no money and no way to pay for the new car. Because of Carvana dropping the ball several times on this transaction I am currently out $23,600 and have no car either. This is the example of a company that claims to care about it's customers, but clearly it does not. To say I am disappointed and furious at Carvana is an understatement. BEWARE! read more

Everything went smooth from the minute I opened up the website to shop to the time the new vehicle showed up

Carvana is STILL HORRIBLE with titles and other issues. They use Bridgecrest for their loans, who depending on who you talk to, will give you different information. The first person I spoke to said after loan payment, the title would be held between 10-20 and then sent to the DMV and then sent to me. I paid the loan in full on February 24th and they still have not sent the title and it's April 18th. I just got off the phone with them and they said it should go out in another 7-10 business days. That's WAY over the 20 days at most they originally said. Once they send it (if they send it) to the DMV, then I have to probably wait weeks or months longer for a loan I paid off immediately. Honestly, I don't know why I got the loan from them, they have ridiculous interest rates. I was almost at 10% and my credit is in the 800s. That's why I just paid it off immediately. We're talking over $50k and they can't even get me the title that I basically paid cash for. They simply don't care. At all. As long as they get their money. If you are planning on buying a car through Carvana, you'd be making a huge mistake. Read the news articles about how bad they are. At almost 10% interest, I would have been paying roughly $17k+ in interest. With excellent credit. Also, while they take pics of a few of the small nicks on the car, they are NOT showing you everything. My car has a huge dent in the driver's side door and other flaws. They supposedly will only take care of TWO of the issues but you have to get approval from them; which you may or may not get. If you want to pay for a car that won't belong to you after you're done paying, Carvana is perfect for you. I would completely avoid them. One way or another, you're going to have a bad experience. Any other car dealer I bought from, I'd have title in hand. Now I don't know if/when I'll get the title. Also, remember this, Carvana uses a financing company, so when things go wrong, they just tell you to talk to them. "It's out of our hands" is basically their response. This is coming from a dealer you bought the car from. Very sad. Horrible business. I hate writing reviews like this but people need to be warned before they see a car they like and then get trapped into something bad. If I remember correctly, Carvana was about to be banned from selling in Illinois. I believe there's articles on it. How bad of a business model do you have to have to have that happen? Completely incompetent. read more

Car was actively drilled into at delivery My Carvana shopping and purchasing experience was really fluid and streamlined, but upon delivery, my delivery driver Cory accidentally sheared the head off one of the rear license plate mounting screws. Rather than removing the screw, he actively drilled a new hole into the body of the vehicle below the plate, leaving a sheared-off screw stuck in the vehicle, a hole punctured into our new car, and a rear license plate bracket that only hangs securely crooked. So far, Carvana has only directed me to their insurer, and it's been my responsibility to bring the car to an in-network auto body shop--and at first their insurer resisted covering the entire amount their own in-network shop estimated. Additionally, rental is only covered via reimbursement. Carvana, any possible amount of compensation for this deeply frustrating delivery experience would be really valued. Thank you. read more

Terrible. Off-shore customer service is the down fall of this company. Felt like I was dealing with a collection agency and nigerian phone scam all in one. Good thing people on site were nice. The car had way more dings and scratches then they advertised. Place is a joke. read more

I was about to purchase a used car for my daughter, but I was warned by my good friend Cyril Salvant who just bought a GLS 550 and he told me not to purchase! Horrible service and they do not honor their cars! read more

Finally had to cancel the order for a truck they couldn't figure out what license plate it needed. Nor could they deliver it like they said. Almost 3 weeks of back and forth. read more

Great services am recommending Carvana to anyone who wants to sell their car. It just took 15 minutes And I was done selling my car to Carvana. read more

This is for Carvana in Schaumburg. The smoothest car sale I ever experienced. They copying the Tesla business model where everything is done online or the app. We got the best offer price out of everyone (dealers, car max, private) and sold our car to Carvana. We went in a little early from our scheduled appointment time and we got started. The entire process from inspection to receiving the check took about 20 minutes. While we we were waiting, we actually saw a family picking up their vehicle and that took only 15 minutes. That family left happy and so did we so I highly recommend Carvana! read more

Purchased a slightly used car from Carvana and had a great experience. I found exactly what I wanted, and it was delivered to my house four days later. The minor issues with paint were exactly as shown in photos and I thought the condition was accurtely represented. I also appreciated the 7 day return window. Would definitely buy and sell with Carvana again. read more

I had a terrific first time experience with selling my car to Carvana. I had some concerns based on commentary from various dealers that the process was problematic. None of it was true as the quote for my auto was competitive, better than two dealerships, and the process to have it picked up, inspected, taken from me, and getting paid worked flawlessly with Carvana keeping me informed every step of the way. I'm very happy with the process and will buy or sell from them again in the future. read more

I'd been thinking of selling my car on and off for the past year. The price I was quoted was more than reasonable. I started the process; within 15 minutes I was done with a pick up at my house the following day. Paperwork was sent/signed and approved. The driver showed up the following day at the assigned time; explained everything and my car was loaded on the truck. The funds were in my bank account by end of the business day. I was a happy camper. The only thing I wish I had known earlier was the dollar amount for the pick up at my home. I'm sure it's listed on the website though I feel it should be noted at the beginning of the process instead of nearing the end of the deal. Overall, the process was great and I would definitely recommend using Carvana!! Keep up the great work!! read more

Fair selling price. Excellent trade-in This was absolutely the best experience selling and purchasing of a vehicle I have ever had. read more