I rarely leave negative reviews, but I feel other families should know what our experience was…read more East Wind markets itself as a premium nanny service, but neither the quality of the nanny nor the level of customer service matched the premium price. Between the upfront fees and high hourly rates, we expected a true partner in helping care for our family. That was not our experience. The final straw came when our nanny abruptly canceled 10 minutes before her scheduled shift because my daughter had lingering congestion from the tail end of a cold. It was especially frustrating given that this same nanny had cared for my daughter the week before while she herself had cold symptoms. What was even more disappointing was that their advertised on-call service wasn't available and no one reached out to help even though they were aware the nanny canceled. For over an hour, I couldn't reach anyone who could help or offer a solution. When I finally did hear back, the response was essentially, "That's our policy," with no effort to understand the situation, find a solution, or acknowledge the impact this had on our family. For a company that advertises itself as a premium nanny service, I expected flexibility, communication, and customer care when things didn't go according to plan. Instead, I was left feeling like policies mattered more than people. For the amount this agency charges, I expected a much higher caliber of nanny and a company that stood behind its clients when problems arose. Based on our experience, I would not recommend paying premium prices for this service.

I have been a nanny for over twenty years . I decided to try east wind Nannie's for a new job. I…read morefilled out a long application did an interview that was in December . Because I've stayed at my jobs for years I didn't have a third reference I no longer had the peoples number so it was a problem. I've seen jobs posted put interested I get nothing so if you are looking care.com is a better alternative don't bother with east wind they clearly don't want to be bothered.

Similar to other reviewers, Mason/West Chester branch was unable to fulfill their contractual…read moreobligation. After persistently trying to get me to leverage their services for months, I signed their placement agreement and paid a significant placement fee. However, after signing, they completely disappeared. I called and called and it took several weeks before someone called me back. After nearly 6 weeks and right before school started, I still had zero candidates provided to me. Very poor experience. I learned a very valuable lesson here and hope others can learn from my mistake.

Very disappointed that it took more than 6 weeks and many emails and calls to finally get my son's…read moreresults.

I highly recommend The Preferred Nanny to both nannies seeking employment, and families searching…read morefor their future nannies. I'm a nanny, and I was very impressed with Jessica's commitment and dedication to helping me find the right nanny family. She really hit the ground running! I was in my 50s when I first interviewed with Jessica 5 years ago, and I had encountered a lot of ageism in my job search. Working with Jessica was a breath of fresh air because she really valued my many years of child care experience. Jessica has also been a valuable resource to me as an advisor and trusted expert in the field. Even years after working with a nanny, she continues to make herself available to answer questions and provide advice. I highly recommend The Preferred Nanny to all nannies, young and old, seeking employment; and to families needing a nanny. Jessica will work hard to meet your needs.

We moved here almost 2 yrs ago from FL away from family so we need to find an occasional sitter for…read moredate nights. We didn't know anyone so we decided to use a service instead of neighborhood teenager. We have very pleased with the service booking sitters and also all of the different sitters/nannies we have used. I would totally recommend this company/service to anyone.

Great executive director and educators. Children are loved and cared for. Play based while still…read morelearning and is developmentally appropriate. NAEYC accredited with 4 Keystone Stars and DHS licensed.

After moving from my hometown to Pittsburgh with my preschooler, it was really important for us to…read morefind a school that was warm and welcoming while also providing a challenge for a late fall birthday baby who's been through a year of preschool already. After lots and lots of research and so many phone calls, we chose Shady Lane School. The staff at Shady Lane are all incredibly friendly and welcoming. Drop off and pick up usually take us longer than I expect because my son wants to go around and visit different teachers and say hi to everyone. Everyone learned his name quickly and greets him warmly even when he's being grumpy. Whenever I have to talk to the administrative team, my son is thrilled to play at the large train table by the front desk. His teachers are so dedicated, and I think that is such a big part of why this school is special. Our family is big and complicated, but my son's teachers have gone out their way to learn names and faces. They offer positive encouragement and praise as well as boundaries and redirection. My son used to argue with me about going to school at his last learning center/childcare provider, but now he's always eager to get up and go. I am so thankful that we found Shady Lane, and I will certainly keep them in mind if/when we have another child.

I met Miss Jala a year ago and her instant warmth and connection with children made me feel…read morecomfortable and as if my kiddo was going to be loved and well taken care of. It's hard to find people you trust with your kiddos but once you meet Miss Jala your fears will be gone. She has a cute kid friendly set up and is engaging and interactive with the kiddos in learning activities and fun. My daughter said other day, unprompted, "I love Miss Jala's" so this is really a review for my 4 years olds honest opinion. They do adventures to the library and parks and an academic curriculum that is solid and progresses forward. We love Miss Jala and Friends!

From the owner: Miss Jala and Friends provides quality childcare services inside a home. The goal is to keep child…read moreto adult ratio small to ensure that children are learning. Miss Jala provides large group circle as well as one on one learning instructions to each child multiple times per day. Miss Jala and Friends is licensed, CPR certified, and has all clearances. Also, as a mother of two I understand how important is it is to have reliable, trustworthy and safe relationships for children as they learn, grow and learn.

I contacted Nanny Poppinz after getting their number from the hotel I was going to be staying at…read morefor a Conference. I discussed my needs with Pam, dates, location, etc and got pricing from her and never heard from her again. She did not return subsequent calls and - needless to say - was not able to provide a sitter for my child. Please don't put all your eggs in one basket. There are legitimate services out there.