Stuck between two/three stars because the workers here are generally friendly and my experience has…read morenever really been negative up until I tried to do some real banking- taking out my first bank loan. I needed a car and was immediately denied because the one I was interested in was over 120k miles and almost exactly 10years old. It didn't matter that I had a glowing credit score and a regular paycheck because according to this banker "nothin that old with that mileage should cost you more than about a thousand bucks anyway" ....Flabbergasted at your naive concepts of current auto prices when you are suppose to be a financial professional granting auto loans. Half the town if Truckee drives either a Subaru or Toyota because they are safe, reliable, drive well over 120k miles and are in high demand, upward price tags reflect this. The going rate for a Subaru Outback in excellent condition at 10yrs and 120k mile is between $6-10k. I shouldn't have to explain to my bank what reliable automobiles cost in real life. I ended up in Reno getting a loan from a dealership who easily and happily financed me for a Subaru because they actually LOOKED at my pay stub, my expenses, my credit, and gave me a 4 yr payment plan I could afford. Pretty bummed that my bank, the "Bank of America" straight up denied me without even a glance at my finances. Employees following bank policy is one thing, but when the policy sucks and the employees idea and comment that I should be able to afford just about anything else is unprofessional, naive, discomforting, and makes me want to do my financing elsewhere.

What is going on? Two managers greeting people while a line formed with one teller. It was like a…read moremorgue. The teller barely made eye contact. The teller was not friendly and short with me when I asked questions. Did not offer me a choice of denominations when I cashed a check.

Very friendly, fast, and personal service. What banking was like when people actually cared and…read moreknew you by name and there weren't long lines and impersonal robotic service. It's still here, folks, at El Dorado.

Over the top customer service! They even know you by name! Sorry, Bank if the West, your loss!…read moreTotally recommend this bank to anyone living in the Tahoe area! Superb! More than five stars!

Assume that this branch has closed indefinitely. Or hope that it opens in the 30-60 days their…read morecorporate rep in Guatamala suggested. I'm sure he's dialed into the cost of living here, so I can only assume Bank of the West is a HORRIBLE company to work for that won't even pay people a living wage appropriate for the community. If you love getting called "sir" 200x an hour, spending 53min of that on hold, and hearing "I'm sorry" a ton then maybe this is your spot. Talked to 1 guy (I speak Spanish fluently, and have taken 11 years of it, he has spoken English for 10months, so we had the conversation in Spanish) then his supervisor, her supervisor, and her supervisor. And... nothing.

Worst bank in the world. Closure after closure, constant changing and irregular hours.read more

These guys were awful during Covid even worst now. The atm in a ski town is locked down at 5pm?…read more They only allow so many deposit via my phone so I'm forced to go to the atm/bank. I just drove an hour from Graeagle only to have "the vestibule" locked down. Complete BS.

Useless location. ATM vestibule hours close at 5 PM. Drove half an hour to get here and found it…read morewas closed.

If I could rate this bank a zero I would. By far the worst bank in the history of banks. We wait no…read moreless than 20 minutes in line. 5 employees and only 1 helping customers. The manager... the loud red head gentleman... swear dudes on something. High strung but watches as his one employee struggles to help all 7 people standing in line and does absolutely nothing to help. The girl looked so overwhelmed and stressed. A real manager would hop behind the counter and help bust out some customers. Why? Your employees are going to be burned out, frustrated and won't last long. To the manager: step your game up bro. We see you. You're running this location into the ground. To Wells Fargo- shut this branch down already. We have two business accounts and two personal accounts and we're closing them on Monday. Our town doesn't deserve this.

They used to be open until 6pm. How is someone who works until 5pm supposed to go into the bank?…read moreTheir savings rates are way behind the current upward trend. New tellers every month. They don't give them enough hours so they quit.

I was looking to refinance my new to me Explorer. I chose SPCU because of previous Yelp reviews…read moreand was not disappointed. I met with Claudia Grady at the branch located at 645 N. Arlington in Reno yesterday. After explaining what I was trying to do, she was able to sit down with me, gather the information needed to apply for the loan and I was quickly approved. She was super friendly, very knowledgeable and answered all of my questions. I was able to reduce my monthly payment and lower the interest rate. SPCU was able to accomplish what I wanted to achieve easily. This was a positive experience for me and I highly recommend SPCU and am considering doing additional business with them in the future.

Cannot say enough about how positive my experience was with the team at SPFCU!!! Stephanie and team…read morewere ridiculously helpful and made opening new accounts simple and easy, at least as humanly possible. Let's be candid, the way laws are written these days banks HAVE to ask and treat what would previously be common sense as barriers to people to manage they're finances. Going in having a reasonable understanding the rules, even if not liking them, I'll say this: The experience at SPFCU far exceeds ANYTHING the big corporate banks will do, and while there will always be hiccups, the experience working with a smaller community bank will be far more cooperative and productive. Thank you SPFCU Team!!!

Absolutely incredible service from the representative named Sam! I ended up being scammed about…read more$500 on Facebook marketplace, and Sam was able to truly help me with the issue and calm me down. When I called him, I was bawling on the phone, and it takes a special person to be able to help someone come down from a situation like fraud and money stolen from your bank account. Just wanted to say thank you so much for everything that you guys have done since I've moved here! Really appreciate it. :)

I can't believe US bank in Truckee isn't on yelp until now! Just want to say that their staff at…read morethis location is great, especially Julie! Very nice and accommodating every time I'm there. Thank you Truckee US bank.

She is the most amazing person at this bank she go beyond for her customers she is amazing person…read moreshe help me when I was at my lowest

Reid and Michael took my call and requests seriously and followed up immediately with useful,…read morehelpful options.