The bankers in this office have been incredibly kind, patient, and empathetic with my family the…read morepast few years. From making exceptions (within their means) when being a bereaved parent made remembering deadlines hard, to normalizing our struggle when our newborn cried and we attempted to console her during most of our scheduled meeting, they've really lived it all with us. Thank you!

Great service!! They covered all of my expectations without an appointment. Walk-in friendly…read moreunlike the one in Downtown Reno.

I started bankin with Nevada State after a client of mine gave me rave reviews on her bank and the…read morebankers she works with. As I m a commercial banking customer, I ve had dreaded issues with banks and their excessive fees, worthless tellers, and Pinocchio managers who don t have authority to do anything more than janitor. Let me tell you, I m impressed with this bank and specifically the branch, it is run by an efficient team of bankers , who keep the place clean and are always on time day in and day out on their drive thru. The bankers all put in effort to understand your banking habits and create a connection to serving that is hard to find in banking anymore. I have yet to meet the branch manager personally, yet his warm smile and comforting wave most certainly shows he is a man of character and quality.

The people in the office on Moana are terrible. I had A CD become due, it is always 10 days that…read moreyou have opportunity to take the money out. I went in and was "rudely" told that the day it becomes due counts as the first day , AND THAT IT IS ON THE FIRST PAGE OF THE DISCLOSURE. I went to check on the timing of CD and teller gave me wrong info. Very rude people. So the next month I pulled 2 CD's out.

I was looking to refinance my new to me Explorer. I chose SPCU because of previous Yelp reviews…read moreand was not disappointed. I met with Claudia Grady at the branch located at 645 N. Arlington in Reno yesterday. After explaining what I was trying to do, she was able to sit down with me, gather the information needed to apply for the loan and I was quickly approved. She was super friendly, very knowledgeable and answered all of my questions. I was able to reduce my monthly payment and lower the interest rate. SPCU was able to accomplish what I wanted to achieve easily. This was a positive experience for me and I highly recommend SPCU and am considering doing additional business with them in the future.

Cannot say enough about how positive my experience was with the team at SPFCU!!! Stephanie and team…read morewere ridiculously helpful and made opening new accounts simple and easy, at least as humanly possible. Let's be candid, the way laws are written these days banks HAVE to ask and treat what would previously be common sense as barriers to people to manage they're finances. Going in having a reasonable understanding the rules, even if not liking them, I'll say this: The experience at SPFCU far exceeds ANYTHING the big corporate banks will do, and while there will always be hiccups, the experience working with a smaller community bank will be far more cooperative and productive. Thank you SPFCU Team!!!

I started dealing with this Bank in 2002 when it was first national Bank of Nevada, then it went to…read moreMutual of Omaha bank, and lastly, it went to Plumas. Fortunately, many of the same employees stayed there through all of the transitions, which made it nice because I didn't have to reestablish relationships. I love this bank because it's local, they know your name when you call or come in . They're very professional and extremely knowledgeable in banking. I would like to reference the manager, Rick, who is exceptional, friendly helpful and always there, If something comes up that needs an answer. I love working with Lyric and Emily, especially after my husband passed away, and there were so many things that had to be taken care of with relationship to my bank accounts. I love the fact that I can call them and talk on the phone. They know who I am talking f I have any questions or need information. Many of the banks in Carson City treat you like numbers, they don't know who you are. They don't form personal relationships with you, At least that was my experience with helping friends with their banking situations . Every year they have a customer appreciation event with food which is very nice to be treated so well. Lastly there's always chocolate or some kind of candy and bottles of water, that's not the only reason I bank there, but I can tell you it certainly is nice to have a treat while you're waiting for your transaction to be taken care of. Congratulations Plumas bank on having such exceptional employees, 23 years with me as a customer and still going.

Super friendly folks at this bank! They never charge me to…read morecash my paycheck, even though I don't have an account there. In the last 3or4 years I have never had to wait to see a cashier. Plus they always have something to munch on and bottled water too.

Very friendly, fast, and personal service. What banking was like when people actually cared and…read moreknew you by name and there weren't long lines and impersonal robotic service. It's still here, folks, at El Dorado.

Over the top customer service! They even know you by name! Sorry, Bank if the West, your loss!…read moreTotally recommend this bank to anyone living in the Tahoe area! Superb! More than five stars!

She is the most amazing person at this bank she go beyond for her customers she is amazing person…read moreshe help me when I was at my lowest

Reid and Michael took my call and requests seriously and followed up immediately with useful,…read morehelpful options.

Staff are friendly and nice but the down side is that they do not accept credit cards or debit…read morecards or Apple Pay at all and I don't carry cash on me at all so I have to drive down to a ATM and get cash very inconvenient...

omg these people are so amazing i came a few times and they remembered me after a few weeks of not…read moregoing!!! so warm and friendly and so humble!!! one of the staff had to tell me that one of the guys that i became so cool with was the owner!!! i though that was dope because most owners like to brag which they have every right but i always thought he was just a member of the crew hooking me up!!! on top of that the food is the bomb!!!! which is a needle in the haystack great food and amazing people is so hard to come by these days!!!!

I have had nothing but stellar personal service at this bank! I have been recommending to all my…read morefriends

Unless you are worth zillions of dollars, you do not want to deal with this bank. They don't care…read moreabout the your small business, especially in the Reno market. I have had nothing but bad experience.