Because I was suddenly stuck on the Mainland and my car in Hawaii, I decided to purchase a small "temporary" car for the years I'd be here. Step in Mountain America Credit Union. Slowly we grew our relationship and evolved so much I decided to completely move my main bank of 20-30 years out of my life and move forward with MACU. Sure, we'll always have an "open relationship--" we are both seeing others, but all my needs are met by and through this charming hunk of a credit union. Flash forward to our one year anniversary. MACU surprised me by helping me get into a brand-new (and hopefully temporary) apartment, making it much easier to get in without my finances feeling tight. Recently, I realized I'd be staying even longer (can't believe that's possible) in Nevada and decided I needed a car upgrade. There they were, offering me the best rate, only suggesting what I truly need to add-on, and always with a smile. Today I find myself here to consolidate my credit cards because I had to use them even for rent when I had Covid-19 twice (off 2 months total) and a three month FMLA leave due to Covid-19 lingering complications. They are making it so my $500-1000 monthly I incurred from uninsured medical disability is manageable. My suggestion is to try it out. See for yourself. Let them know you found them on Yelp! read more

Piss poor financial services offerings... Piss poor financial services offerings and member services policies--complete crap since they "updated their system" this year making EVERY FORM member finance management and services a complete joke now and waste of time. MACU is no longer what it was the past several years and it fiedntbevdn have the excuse other similarly highly suspect credit unions have by way of using the excuse of it becoming a commercial banking and finance stylized institution. The weaknesses now is "system update of 2026" is to blame for ALL of basic banking and finance loan products and conflicts with newly implemented policies now automated make their entire credit union a complete joke and waste of time. read more

After told to wait as the young man did not know how to process a wire transfer, 20 minutes or so later the wire person, the only one who did this type of transaction told me she was too busy and to come back the next day. After I was insisting to find a workable way to get the paperwork done and have the young lady process the wire at her convenience, she said no again. I told her it only takes 5 minutes or so for the wire, and it was only 4:00 pm when I was in the branch, she said no, it takes 45 minutes! I insisted again, a wire request is for a speedier way of moving funds, and this was not going to be the case, the manager came over at last, just to tell me they did not know how to wire funds to a foreign country and I needed to request the instructions in English, I told him, I would translate everything and take responsibility, to no avail. They had to check with someone the next day and would get back to me. By then I was so chocked, it made me very upset as I did not see any empathy for anyone, as the wire lady (the too busy one) was chatting with 2 other ladies, most likely about me and not working at all! I definitely got the impression my time was not as valuable as their own and they did not care to help. I talked to my daughter who banks at Wells Fargo, she could do the wire, from home, online! Imagine that, the system told them what to look for on the foreign bank instructions, amazing, right! You can also Google all the information you need to do an international wire as well, but I guess they were so busy they could not think about it. During the time I was there, only a few people came in so they must really have a ton of work hidden somewhere. The reason I was more upset than not is that I loved doing business there before, but I must say that most of the time I take care of my banking online and don't go in the branch. I will make sure to talk to the President and CEO, it is just not the way to treat one of your good members, empathy and caring about people goes a long way, this was not the case. This was at the Steamboat Branch, the teller was Jimmy, the manager was Chris, I did not see the wire lady's name tag. It happened at 4:00 pm on Thursday, August 27, 2026. read more

You need to have a friend or family member who is already a member in order to join this credit union. This location is clean and stylish. There is not a row of tellers - service is more personalized. All the employees I've interacted with were friendly and professional. The rates are decent. It's a good banking option if you can join. read more

I would give ZERO stars if I could. They let my husband come in and CLOSE OUR JOINT ACCOUNT WITHOUT MU PERMISSION!! They cut me off without my signature or okay. This IS NOT OK!!! I have no access to my OWN MONEY!!! Total Bullshit!! read more

I only use the drive thru atm and it is very convenient. We don't have an account here, but it's closer when we need quick cash. My 2nd time using the drive thru, no lines, quick and easy! Plus this is the only atm I know, that you get to put your atm card in sideways! read more

Mountain America Credit Union - Banks & Credit Unions Near Me - Reno, Nevada

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Best.Bank.Ever! I can't say enough about what great service this bank has. I've banked at: Chase, Wells, BofA, Golden One and Safe and can never get personal service or help. Chris G and Vicken have always taken such good care of my personal, my business and my family's accounts. I wish I could send them gifts some times! They answer emails within hours, they help make life so much easier with all of their help and making things "go" instead of giving reason why they can't do things like other establishments. Appreciate this bank immensely! read more

Customer service very poor. You make an appointment and they make you wait a while then can't be bothered to let you know they suddenly don't have time for you. Tries to pawn off on one of their tellers to take the appointment . If the tellers could do the same job then should have done it the day before when we were first there. And there was barely anybody in the bank. read more

Been banking with MACU for about 5 years. They are always courteous (so. Reno) BUT MACU occasionally changes policies/fees. Most recently they changed the rules for checking. I saw a random "withdraw" on my acct. Had to call to find out it was actually a NEW fee. Despite having lots of money in CDs, money market and savings they are now requiring a larger checking balance - changed the rules in the middle of the game! read more

due to a family emergency had to pull from a certificate account early. Johnny one of the tellers took $40 from his own pocket to help out. great bank better people. read more

Very good, polite and very classy. Love the service. Helpful would use them again. Beautiful lobby clean accurate

Do not use Mountain American Credit Union for auto loan!! Dealership got me to go with them, they had lower interest then my credit union. MACU does not allow principal only payments. When you call, they have to relay message to someone else to get a call back. No one knows what they are talking about, they said oh you made so many payments during 1st month, any other payments will go to principal because there isn't payment due for 5 months. I didn't believe them so I tested this with paying an additional $1.00... guess what, 100% going to interest?!?! Yea, I'm refinancing my loan now. read more

I came in to get info on a HELOC. Met with Bryan the Assistant Manager. I felt very welcome and appreciated from the start. Bryan explained everything in detail and inquired about any questions that I might have. I emailed the necessary docs when I got home. Quick follow up appointment a couple of days later. Approved and funded super fast! They gave me a great intro rate too! I'm a huge fan and will definitely work with them again on future banking. Go here- you won't regret it! read more

The Bank teller, Celena, went above and beyond helping with one of my problems. I had a money order bounce on me and she did a lot of research to help me know who to contact and what to do to make sure I received my funds. I have been in there multiple times and each time they have gone above and beyond. read more

What a great bank! 1. 5k of your check is available instantly when deposited 2. Humans answer the phone. AND they are so nice :) Special thanks to Vicken today who helped me with a check. Great, great, great customer service! read more

This is the only Credit Union I found that would allow me to finance my truck due to the high mileage and higher price. Can't necessarily go with KBB if a particular item is in high demand. Most importantly they were extremely friendly. It only took a day to receive approval and it even had to go through underwriting due to a previous issue on my report. I highly recommend this place, especially when purchasing an older vehicle. As of this post, they allowed up to 150,000 miles. This is the only way I buy cars honestly. Get pre approved, then find your car. Only sign sales papers at the dealer and do ALL money stuff at the credit union, including down payments and gap/protection insurance. You can always do your own shopping online for maintenance warranties then they can pay for it with the loan too. Super easy and no middle man. read more

I have banked with Mountain America for over 20 years. Before that I banked with everyone else at certain points. There is no comparison, Mountain America is absolutely the best in service and everything else. Everyone should bank with them, they are absolutely the best! I could go on but I won't. I don't ever feel compelled to write reviews until now. read more

As soon as I walked in I got greeted by friendly staff. I went in with my lady to do one thing and my lady and I got all of our banking needs done we were in there for about 4 hours. Ryan and Jenny were both very patient with us. The two of them were fun to sit there with. This was the only place I've been that makes banking fun. read more

Incompetence and not understanding what the customer needs. Their people lie about loan costs and certainly do not bank with them if your a business. Their nice but not trained and certainly not savy for people who need more than a savings/checking relationship. read more

I'm an average customer, just deposit my check on pay day and get a money order for rent once a month and was pleasantly surprised walking in the branch today when Vicken said hello to me by name before the door even shut behind me. He's very friendly and fast at taking care of customers. read more

I couldn't be happier. I have been banking with Mountain America Credit Union for years; both personal and business banking. Mountain America offers a full range of financial products and services. The staff at the Steamboat Parkway branch is friendly, courteous, and helpful. Unlike working with a large bank, everyone there knows me. I am always greeted by name. Just today, Salena provided a great experience. After performing several transactions, she introduced me to two new free services offered only to members. read more

Worst bank. Save yourself a lot of hassle and money and don't use Mountain America. 1) If you deposit a large check they hold the funds for 10 business days which is ludicrous in this day and age of wire transfers and electronic transfers! 2) if you bill pay , beware that they NEVER send the payment on the day you specify, it's always a day or two later 3) they will 'lose' payments that are sent to them from another bank - even with a federal tracer number they 'claim' they never received a payment 4) for 'free checking' you have to do a whole series of things each month or they will charge you. Worst Bank Ever read more

This guy named Brian helped me get an auto loan and he went above and beyond with trying to get me the best rate. This is my first checking account with a credit union and I really appreciate the community feel it gives you. read more