When it works, PST is great. The problem is that I've had issues with either completely loosing service very often at about 4pm for about 30 minutes or the upload speed drops below 0.5 Mbps. With an upload speed that low it becomes very difficult to even surf the internet. And impossible to use Zoom or send email attachments. The techs that come out are very competent but the outsourced call center tech support isn't very helpful. I've had to call multiple times to get certain issues resolved. Since it seems the issue isn't fixed the first time I call. read more

PST is engaging in manipulative and dishonest business practices. Over on Google reviews PST you will find a 5-star review of PST with no comment by Rich Green. Mr. Green is the RF tech FOR PST. This is the same person who after reporting problems with their service in Dec of 2017 didn't bother to do his job for almost 4-months. After two months of repeatedly calling them Mr. Green told me the he would get to it "next month". [https://www.linkedin.com/in/rich-green-79821128] Most of PST "positive" reviews are from facebook. You will find another 5-star review from Aaron Whitfield posted from facebook. Mr. Whitfield can also be found on Linkedin. He is the network engineer for, you guessed it Plumas Sierra Telecommunications. [https://au.linkedin.com/in/aaron-whitfield-bb717699] You will also find a glowing review from Joseph Okoneski, who also works for PST as their sales rep. [https://www.linkedin.com/in/joseph-okoneski-4514a810] Kyle Hardee, who is the Project Coordinator for PST [https://www.linkedin.com/in/kyle-hardee-84586773] Bill Zeme, who is the grant coordinator for PST [https://www.linkedin.com/in/bill-zeme-a9b2b565] That's five 5-star reviews that DO NOT mention the fact that all work for PST. I suspect that Kristen Wolcott-Schiavone, Cheryl Bell and Ryan Wellings also work for or have connections to PST as well. If true that's eight 5-star reviews from the employees of PST. This is not the first time I have found PST engaging in dishonest conflicts of interest by their own employees protecting their incompetent butts. read more

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As a business owner PST gets 5 stars. As Quincy resident they get 3. So 4 is the average. I've had PST at time store for nearly 5 years. Never an issue. Always fast. Only 1 or 2 times has there been any delay or lack of internet. As a resident we've been waiting for PST to make good on its intentions to provide fiber optic to homes for 3 years. And while it's almost here, it's been a very long wait while putting up with less than amazing service from another company. Customer service is top notch. Honestly, so thankful PST is working so hard to bring Plumas County reliable high speed internet. read more

I get world class hardwired internet service from PST at my home in Portola. This is the result of flexible entrepreneurship by a team that combines 21st century technology with the same can-do attitudes that brought power to our region during the first New Deal. Customer Service is prompt, friendly and effective. We are lucky to live here. PST is one of our blessings, a gift that keeps on giving. read more

To be perfectly honest, their wireless Internet service in Sierra Brooks is hot garbage, and everyone around here knows it. You lose connectivity a hundred times a day (mini-outages), speeds are 10% of what you pay for, and the latency is astronomical. How the heck does a terrestrial WISP manage to hit pings over 1000 ms?! It shouldn't even be possible outside of satellite service, yet PST has found a way to suck that hard. Just today, it took me over 8 hours to upload a 400 MB file, because it kept turning off and on, and couldn't sustain an upload speed over 300k--what a joke! We don't bother to call them anymore; they usually just throw a useless ticket number at you, then ignore you. They'll also lie, claiming "only your house has issues," when we ALL know that isn't true. No amount of them fiddling with the antenna has ever improved things one bit, and getting the runaround has grown old. They even sent one of their top guys over here (the same person who got caught shilling for his own company in a Google review--hilarious!) to do extensive testing, and he was at a total loss as to how to fix the problem. It'd be more productive (and a lot more fun) to climb up on your roof and kick the CPE, rather than calling their inept tech support. Of course, I know what the issue is, even if they won't admit it: their network can't handle the customers it has; they're oversold. Forget about even trying to do anything during peak hours. Service used to be much better in the middle of the night, but these days, they fiddle with it constantly in the AM hours ("maintenance," I assume), so you can't even use it then. They've been getting people's hopes up for years in this area, about eventually upgrading to a wired option, or better wireless technology, but it's all hot air. If you read the PST newsletter, they constantly brag about the towns they're wiring with fiber, but Sierra County never gets a mention. They never update people in this area about anything: no info on upgrades, no heads-up about maintenance periods or outages. No, only the almighty city of Quincy gets this courtesy. As far they're concerned, we don't matter over here. These people would happily wire Timbuktu with fiber before they'd bother with Sierra Brooks. Not enough ROI for them to give a crap, I suppose. The only positive thing I can say about PST is they don't have data caps, but that doesn't really matter, since you'd never be able to reach a cap on a service this terribly unreliable and slow, anyway. This is the only reason we haven't gone back to their equally dreadful competition yet, but we're strongly considering it. Using PST's wireless should be your absolute last resort. This service isn't worth 60 cents, let alone 60 dollars. We feel like we're flushing money down the toilet every month, with little alternative. Lets hope Starlink is decent. read more

SO FAR ...SO GOOD I have been a customer for only 45 days. Not sure if I can be objective. Internet has failed several times so far but for very short periods of time. I have a coax broadband connection. read more

PST is the best internet you can get. The service is consistently good with no downtime. The customer service is great and they are incredibly helpful with questions and setting up service. I use their fiber service and it is excellent. The speeds are great for anyone running a business online or any type of tech service that is dependent on high bandwidth. read more

Our internet service is reliable and fast. The few times it may be down, there is always a quick response to get it back up and running. Our customers love being able to have a great cup of coffee and a yummy pastry, while downloading files that they cannot with their home internet! read more

My internet went down Friday I was given a ticket number and told that somebody would be calling back to elevate it to the next level. No call Saturday so I called back and I was told the same thing. No call Sunday so I called the actual Office Monday and I was told that the email with my info had just been recived. She told me that a service technician would be sent out Wednesday. Somebody had to stay home all day and wait around for a service tech that never showed up. I called the Office again Thursday after speaking to tier one personal in hopes that they could give me more info. I get the same lady who told me you are still scheduled for Wensday next week! She did not tell me it was next week the first time. So we will be without enternet for almost 2 weeks before they will even look at it. Slow responses and services and poor customer service. read more

PST installed fiber-optic internet for us a couple of years ago, and we have been really happy with the service. Over this period of time, we have had very few slow times on the internet. And PST has always been quick to respond to our inquiries! Great service! read more

Our business level service has been fantastic. We almost had to move to a location with faster Internet to run our company. Since this service started we are now able to stay put in Quincy CA. We appreciate all that you do at PST. read more

All issues have been resolved. Received a new modem that has restored internet service. Thank you PSREC

Was good at first but now? Inconsistent, and slow are words I use to describe them. I feel like they went out piggy backed and old coax system and is fixing it as they go. So it's like telling people you have something better and when people buy it you give them just enough or something better than they had, without actually providing what you are selling. Fix and repair as you go isn't customer service it's more like a ponzu scheme.14 gigs is better but NOT what I paid for. read more

Have their broadband wireless...$55.00 a month...speeds up 10 Mbps. When its good its very good....When its bad, its bad.....At least once a month for about a week it will go down, or run real slow. Once I was down for a month. Average for slow internet is Download around 2.51 Mbps, and upload around 0.02 Mbps, ping at 59.........They never call to let you know that the problem is at their end.......So you end up playing with the modem, and router, and then end up calling Tech. Support so you can do the same thing all over again......Big Pain In The Ass. I might check out Frontier Internet. I don't have too many choices....I had satellite and never had a problem, but the speeds were slow. Life is rough. read more

Awesome internet via fiber optic. We can run phones, tablets, gaming systems, appliances, and security system with no problems or slow down. We can stream our directv service from home, so we don't need a separate service which saves money. Highly recommend! Berdrow Family read more

Let start with I actually give them 0 stars but yelp only lets you choose between 1 and 4. :( I live in Quincy, right behind Safeway. For two years PST has been claiming that they are going to get their cable network over to where I live. Two years ago it was, we expect to have it there in 6 months. For the last year and a half they have been saying they are real close and expect to have it there any time. I have called them 5 times in the last 2 1/2 months because when I called at the beginning of September they said that they where almost there and expected to be there in a couple weeks. Today I looked at the map on their web site and it shows the cable network is right up next to the apartments I live in, so I called PST again now they say they don't know if they are going to continue to expand the service. This company makes claims that they don't bother to back up. They are nothing but Liars, what they really want is your phone number so they can sell it. read more

I have been an internet customer with PST for almost a year now. Speed is good and I have never had an outage. I cannot comment on customer service because I have never had to call them, but I know the company and I'm sure the service would be great. They also notify you of your bill early, so you have plenty of time to pay. No problems or complaints here! I'm a happy camper in Portola! read more