Thor and his employees are the best....(talking about you Brandon). Honest guys who do great…read moremechanical work besides towing.

When the fuel pump failed in my highly modified '50 Chevy and I was stuck on the highway in extreme…read moreheat these guys came to the rescue. They towed my car to their shop, helped me find lodging, arranged for a new pump to be delivered and did a first-rate job of installing it. Easy to work with, quality work, reasonable pricing and amazing customer service. Just can't say enough about how great these guys are!!

I called Susanville towing and within 20 minutes they had a tow truck and a pick up there to tow my…read moretrailer my truck got dropped off at repair shop and they stored my trailer in their safe yard Billie and his partner were very professional and helpful in getting me a hotel close to my trailer and the repair shop

My daughter's car needed towing last night. She had recently been hit in the left front side by a…read moredeer. The car was still drivable but has been totaled by the insurance company. We're waiting for the duplicate pink slip. But last night ended the drivable aspect. Our insurance company was confusing to file a claim so I just called this company. I gave him my card number to pay the $350, which took a bit of time. But finally he had enough information. I asked him how long and he said as long as it took to drive about 15 miles. I expected about 20 minutes. Much longer! It was very cold and getting dark. When the truck finally arrived Steve, the driver, asked who was paying. My son-in-law and I both told him that I had already paid. He told me that the guy on the phone decided to have him get the payment info so he wouldn't have to go to the office. I was not happy. Steve, however, was very friendly and kind. We appreciated his help. He towed the car to our house as we requested and unloaded it where my husband directed. He helped a negative situation turn a bit positive. Thank you Steve.

R&R Auto repair is the best in town especially if you have to get that silly interlock device…read moreinstalled. They were there for me when I was in a pickle and won't take my business anywhere else when it comes to my car... these guys care and are all about customer service !! Thank you guys ! K

Is the owner, Rick, charming? Yes. Does he explains everything in detail. Yes. Does he change…read morethings without contacting customer. YES. I had R&R rebuild my 1991 suzuki sidekick. $9000. They sent the engine to A & I. So initially when I decided to do this little adventure with Rick and Kevin all was well. I mean there were some red flags, like not getting back to me ever, everything taking FOREVER, and a bit of the mansplaining but I let it slide. When we started the rebuild Rick wanted to replace the clutch. He had a certain one in mind which was higher performance. We also assumed new alternator and starter as both were failing. So I called every few weeks and it was taking a while and then the day finally comes and we go get her. Rick shows us some stuff and off we go. We are supposed to put 500 miles on and come back. We get home and park. There is oil dripping out everywhere. I call and they tell me that they started it without an oil plug in and it blew clean new oil all over the engine. No, they didn't clean it up but I can bring it back and they will. Next day I try to start it to do that...won't start. When it finally starts it is making a horrible squeal. Shut it off immediately. Call Kevin and he says I should have it towed in. I should. They came and got it after I was like nope dont think so. So before they come get it we are looking under the hood...they didn't replace the old ass starter, the alternator ( original 1991) or the clutch. I ask Rick about clutch and he says to me, i couldn't find the one I (he) wanted. Im like wtf. I ask about the other things and he says if we did all that it would be too expensive. So I want these parts replaced. I think asking the customer WHILE YOU HAVE THE ENGINE OUT might be your play but Rick didnt think so I guess. So my partner goes down to shop and says hey...we want the new parts but we dont think we should pay shop time just pay parts. This is because, again, they had the engine out, they could have called us to ok parts or not but chose not too. The next week I talk with Rick about a time line, he says has to order parts. I call the next week he says parts will be in Tuesday. So I call back (parts should have arrived Tuesday I call wednesday). Kevin says it will be three more weeks. I ask why and he talks about getting it back on the lift etc. I mention to Kevin what Rick said about parts in by Tuesday so why 3 more weeks and Kevin gets upset says he can have Rick call me but I noped out of that because at this point Rick is being a dick about the whole thing. So Kevin calls my partner the next day to say car is ready. No idea what happened to 3 weeks because he didnt call ME about MY vehicle even though I am the only one who has signed anything or paid anything. Whatever. I call Kevin back to get the total.... $960...wtf? Partner calls Rick and he literally has a little tantrum on the phone (it was on speaker phone):and says fine you dont owe anything. I would have left it there but my partner went down and paid for the parts that they jacked up (doubled) the price on. So my take on the whole thing is that Rick and Kevin are nice if you never challenge them or ask them to take responsibility for anything they fucked up. What a shame. Hard pass on this place.

We requested for a total to come since I locked my keys in the car with my kitten. Adam came very…read morefast and worked swiftly to gain access to my vehicle. He was very polite and kind! I would recommend this business anytime. They're a great affiliate with AAA.

Worked with Fabian and Natalie they were both extremely helpful and professional. I was able to…read morepurchase one of the vehicles from their tow yard and I am very pleased with this vehicle. I feel like I definitely got a good deal great vehicle

What a great experience dealing with GillsMotorworks. My wife drove up to Chico from Southern…read moreCalifornia when her brake lights started flashing that she needed immediate service. I was out of town so I wasn't much help. I called Patrick at 5 o'clock on a Sunday. Patrick didn't answer the phone because they were closed, but he immediately called me back. I told him the situation that my wife needed to have her brakes done immediately. My wife had a prior appointment at 8 AM that she couldn't miss so Patrick worked around her schedule and met her at 7 AM. By 12 o'clock my wife's brakes were completely redone and she was back on the road. Can't thank Patrick enough..

Custom Interior damaged with ZERO reimbursement after a month…read more I brought my vehicle in and payed over $2,000 for some simple motor work and keep in mind that this is how I was treated after paying so much; Upon returning home with my car that day I noticed that my brand new custom shift boot was covered in grease and had been attempted to be cleaned resulting in even more damage. It was installed about 3 weeks before this incident and was in perfect condition. It is a $50 custom made shift boot that took a $75 trim piece to make so this is going to cost me about $150 out of pocket to replace myself which is totally not cool. I took it upon myself to get in touch over the phone, where I was first accused about lying in regards to the damages, and was then mocked and made fun of by the owned Patrick for supposedly "just being all butt-hurt about it" I really want others to avoid such a bad experience, especially encountering damages and losing money when you are already having to pay for work on your car. I do also have images of my car on their lift as proof to the date that this occurred.

Had an awesome experience with Brent, he not only figured out what was wrong with my car quickly,…read morehe came back when my battery died again when he didn't have to, and helped me get the store to honor my warranty! He set an appointment and got in touch as promised, was on time and just generally nice to work with! I highly recommend him for any automotive services you may require!

Solid and straight forward! And he stands behind his work! He didn't have to turn around and help…read moreme today, but he did! Fantasticly honest mechanic and my wife found him to be pleasant and just straight forward! Made my wife feel human and not like he was trying to play any games! I highly recommend! Thank you!

I could rave about Chico Care forever! I have taken my Lexus there 2-3 times now and they have…read morereally saved my bacon. The free rides they provided me really were a HUGE help, and the office staff (I'm so sorry I can't remember names!) are super friendly and efficient. I was in a bind with an alternator that went out and, as with Lexus, the factory one was pretty pricey. Being honest, the lady on the phone told me they won't install anything other than OEM for something like an alternator when I told her I couldn't really afford it at that time and asked if they'd install a cheaper non-oem one. So she then did some more digging and was able to save a lot of money on an OEM she found but it wouldn't arrive until the next day and then they'd install it. I was so thankful. BUT THEN! She called a few hours later and said that the owner actually went out and found one locally and picked it up for me, it wasn't the cheaper price but they still honored the price AND my car was already done and ready to pick up! This saved me from having to arrange for a ride from and to work from Paradise the next day to pick up my car. Just outstanding customer service and great work. There's no pressure and they really really know what they're doing. I would take any car there they'd work on, not just Toyota/Lexus. My mother in law also has taken her Toyota there for over 15 years. I very highly recommend them.

Almost 2 years now and still taking my 2015 Camry Hybrid XLE to Chico Car Care…read more Great service, fair pricing and work quality are why Winston and I keep coming back

Illegally unlocked my vehicle without consent. Lady working the desk and was extreme rude. Workers…read moreignored questions of mine.

Juan is a badass. He will make it happen. Other spots around town couldn't do it and browns did it…read morelike it was nothing. Thanks again browns and Juan.