I was in a major accident which totaled my truck. Lake Almanor Towing towed the truck to their…read moreyard. A few days later i went back yo retrieve my personal belongings. I spoke to a really kind and tall guy there. He was super nice. My insurance company had me go back and take photos, making me relive the trauma. The next time they made me go back and retrieve the license plates. This time, the same tall guy told me I didn't have to do that, and couldn't have done it because the car had been removed by the insurance company. This kind of service and kindness is what you get in the mountains. Thank you LAT!

Been coming up here for 50 years we first moved here about five years ago. We had a beautiful car…read moreand they decided to put our camera system attached to our battery instead of the easy plug in our car which caused damage to our engine we actually had to purchase a new car when we saw it acting out and we asked them to take care of it. They avoided it would not recommend this place as a Mechanic. Their value and integrity is extremely questionable when I filed a better business report, which should be private. They decided to call me up and tell me to take my report off. We've had issues ever since it also seemed to go straight into the country club where I've been going there all my whole Life and caused quite a bit of. I'm sure trouble it wouldn't surprise me at all. specially, when I saw the chp along with sheriff departments , who were harassing our family which may happen to have an adult with severe mental disabilities, which is extreme violation of the ADA laws ..inside the country club ..

Had a travel trailer wheel lug studs sheer off and Susanville towing was able to get me into town…read moreand fix the problem.

Totally dishonest establishment. Car impounded late on a saturday night. The tow company stole…read moreseveral items from my car! (A cell phone charger, pair of JBL earbuds, a double action OTF switchblade knife, a 256Gb thumb drive). The tow yard had my car for about 12hrs and deliberately changed the date of arrival to facilitate charging me for a full day of vehicle storage. They charged me $175 just to come in on a Sunday to pick up the car. For a 15 mile tow and 12hr storage this place gouged me for $950! And stole around $200 worth of my belongings. The staff was friendly of course, happy to ruin peoples lives. Not everyone has an extra $950 laying around to get their car back to drive out of shit-hole Susanville.

I can't give a high enough rating to R & R Auto Truck Repair and to Kevin in particular. While…read moredriving to Reno, Nevada, on hwy 89 my truck had a malfunction and stopped running. I contacted AAA and had the truck towed 80 miles to R & R. Kevin called 2 days later to tell me that it had a broken exhaust pipe at the manifold, and they could repair it for $450. We drove from Grants Pass back to Shasta Lake to pick it up and headed back towards home. About 5 miles from home the truck started making the exact same noise. When I got it it home I pulled the exhaust/catalytic converters and discovered the repair had failed. I contacted Kevin and he asked what I wanted to do. I told him I would order a new exhaust/catalytic converter and install it myself, because I didn't want to drive the 2 1/2 hours back to the shop. Kevin told me to order the parts and he would reimburse me the entire amount, which I did. I provided the amount to Kevin and received a check from him in a few days. Not only did Kevin stand behind his work, he went the extra mile by reimbursing me for the parts. I can't say enough about the level of customer service Kevin provided! I highly recommend them as a trustworthy shop.

I wasn't going to respond to Rick's response but OMG! You literally responded to everyone…read more So we put 500 miles on our suzuki and it's due for first oil change since rebuild. I want to go anywhere except R&R. My partner decides to go back to R&R because the first oil change was included in the original price we paid. So he goes. Nope $79! Also Rick is great at sounding reasonable but in reality once challenged or questioned he sulks and grumbles. I know rebuild take time and I know how old my suzuki is. I find it interesting that there is no mention of the fact the gaskets blew because after a previous repair the idle was so high it blew them. FRO!

Adam was great. It was a difficult situation but he was extremely efficient and just met each…read morechallenge without hesitation. Even though the cost for the tow was exorbitant due to the distance, we tipped Adam and he seemed surprised that we wanted to. I don't know how much they are paid, but when we get good service, we like to recognize the individual doing the work. Thanks to Adam for calmly getting us out of a very precarious situation.

We requested for a total to come since I locked my keys in the car with my kitten. Adam came very…read morefast and worked swiftly to gain access to my vehicle. He was very polite and kind! I would recommend this business anytime. They're a great affiliate with AAA.

I came in for a Free A/C SYSTEM check. I had a pleasure to deal with the . He did a very good job…read more He was professional, thorough, and fair. He went above and beyond what I expected him to do, especially for I didn't even know things like this were available for anymore.. but one thing they did do is they earned a future customer. I'm gonna come back here for everything I need because they're honest and they're good people over here. Do you know how hard it is to find an honest Mechanic nowadays that's what they got going at Gills Motorworks. Evan is the man! Thank you so much. I really appreciate you guys and I'll be back as soon as I get my money together. To have this service done properly through You guys , Thanks again . I would feel comfortable enough with Evan to send my mother to him. That's how good feel like he is.

Amazing shop. Put a yelp request for service on my daughter's car. During the last 100 degree…read moreheatwave she called me panicked that her fan was working in her Altima for her A/C. Messaged me at 7:30a the next day and fixed at 10:30a same day. Incredible service!

Thanks for the assistance with my flat. Stopping by on your way home from another call to help me…read moreout was truly the best thing that happened to me that week. Thanks for temporarily patching my tire and looking out for me on the way home.

Had an awesome experience with Brent, he not only figured out what was wrong with my car quickly,…read morehe came back when my battery died again when he didn't have to, and helped me get the store to honor my warranty! He set an appointment and got in touch as promised, was on time and just generally nice to work with! I highly recommend him for any automotive services you may require!

Almost 2 years now and still taking my 2015 Camry Hybrid XLE to Chico Car Care…read more Great service, fair pricing and work quality are why Winston and I keep coming back

I went in today for a brake check since I had some squeaking and I was frankly uneducated on brakes…read moreand that information so I was heavily reliant on getting a good shop to tell me what's going . After going to another shop and no transparency with them, this shop was so helpful and is going to be my go to car shop. They were so kind and understanding and really were honest with me on what was needed and what wasn't needed. I Highly recommend this shop to anyone in Chico especially students.

Illegally unlocked my vehicle without consent. Lady working the desk and was extreme rude. Workers…read moreignored questions of mine.

Juan is a badass. He will make it happen. Other spots around town couldn't do it and browns did it…read morelike it was nothing. Thanks again browns and Juan.