I went in there for 3 things for my 2010 Ford F150 Lariat, 165,000 miles on it. My horn was not…read moreworking after in the winter it went off for 8 hours straight when we were out of state. My wind shield washer squirter was not working after I refilled it with fluid and potential starter working issues. The horn had a 10 amp fuse in it instead of a 20 amp fuse, it did have power however the horn was the original one so he replaced it with a new OEM one from the Ford dealership. Nothing wrong with my starter. He educated me on a quirk with Fords sometimes that there is often times depending how you park it on a curve that the key will not turn. The windshield hose had come loose, probably a squirrel as we have many here. Paul was extremly reasonable with his price for the horn replacement and labor. His son Nathan was also very courteous. I will go to him again in a heartbeat. I am not a fan of Susanville Ford for prior bad experience. Thank you Paul and Nathan!

My mom took her car... she's elderly and liked that it was a family business. They treated her well…read moreand did an excellent job!

I've been very satisfied with Raoul's service and prices. He works on my VW Diesel Golf and VW TDI…read moreNew Beetle and he's done a very good job diagnosing and fixing engine codes and keeping the car maintained and running well.

I would give Raul and his team 10 stars if I could! My daughter and I were in Susanville on a…read moremission of picking up a mustang from the corrals. We had a 7 hour drive home up over HWY 36 with a new horse in the trailer. Luckily I saw my temperature on my suburban rising before we even left town and went back to our hotel and parked. The wonderful manager of the hotel called Raul and he came out quick, saw my radiator was cracked and that I needed a new one. He found one and brought back his team and they were able to change it out with the new one right there in the parking lot with no added stress to our wild horse in the trailer. They were done in an hour and we were back on the road home. I can't express how much their kindness and quickness meant to us to get our new family member home safe. They were are our heroes and we will always be grateful! Thank you again!!!

Juan is the greatest mechanic I have ever met. My family and I were passing through town and my…read moreengine was overheating after driving through the Lassen wilderness. In the middle of working on other vehicles and helping other customers, he found what was wrong with my cooling system in under 5 minutes and got us back on the road. If you need car help in Susanville go directly to Susanville transmission.

Our Daughters car wouldn't back up for some reason. We brought it to Susanville Transmission they…read morefound problem and fixed it fast at a decent price!!! Highly recommended!!!

Reynolds fixed my car the day after i took it in as i had something of an emergency. I liked his…read morework and personality as a professional.

Did diagnostic report on our van and he charges very reasonable prices. Also... customer service…read morewas 5 star

The quality and pricing is unbeatable. The service is quick, honest and pricing is very good. They…read moreare kind and real people. I would highly recommend Jackson to everyone. They have 20+ experience and can do everything besides body work and paint. Check them out. You will be happy you did!

Never go here. I forgot to get the yellow copy of the work order and They changed prices on me…read moreafter I signed the work order. Since no copy had no way to prove it. They scratched out the prices and changed them. NEVER GO HERE!!!!!

BAD! BAD! BAD! OVERCHARGING ON PARTS! Going over old receipts, I saw that Kurt's Works charged me…read moreover $1,039 to replace the timing belt on my Impreza... but what angered me most was that he charged me $700 for the timing belt component kit-- going online, I found 2 places that sold the same kit for $260 and $297 respectively... in other words, I was over-charged by more than $400 on the parts alone!

Jeff Z is friends with Robert of Auto World. He sent me a personal message last year (two years…read moreafter his review on here) regarding my being unhappy with Auto World then my review got removed. HIS review should be removed.

Passing thru Susanville when upon stopping for a break I looked at my tires for some reason. Much…read moreto my horror, I noted cords showing through the rubber on not one, but on all four tires! Pulled right into Schwab and within 90 minutes we were back on the road - along with diagnosis of a front end problem (which they would normally address but due to workload and staffing, just couldn't do it. Nonetheless, they deserve the five star rating based on their excellent customer service and workmanship.

This store will try to upsell you and refuse to help you if you don't agree to buy. They don't back…read moreup their own products and the staff is rude. I went in for a flat repair on a Friday. They fixed it and it was flat again before I made it home. I came back the next week to have them fix it again. They refused. Saying my tread depth was too low. These were Les Schwab tires with only 26,000 miles on them. I checked Les Schwab policy and 2/32 of tread is all that is required in the summertime for them to make a repair. I had well more than that on my tread. They just wanted to sell me new tires. I have been told to be aware of this particular store in the past, but I figured I would give them the benefit of the doubt.

Went here for a trailer tire instead of going to the big box tire shop in town. Was met by the…read moremanager whom was very friendly and professional. I needed a trailer tire dismounted and a new one mounted (already off the trailer). He said they could change my tire immediately. The whole process took less than 30 minutes and I was on my way. After picking up my trailer, I went back and used their air hose to top off all of my tires. It was a pleasure dealing with Carlsons and I would definitely go back.

I have had two separate issues lately and was really pleased with the way they handled both. Great…read moreservice and I found the prices to be very competitive- plus not having to drive to Reno. I have used this dealer for years and never been disappointed

Wow - what a difference an hour can make! After a less than stellar visit to our local Ford dealer…read morein Reno, I'd decided I would stick to my plan and wait another year to buy a newer car. But of course, after sleeping on it, we were back online seeing what other cars might be out there that fit what I was looking for. We found the same car I was looking at in Reno at the Susanville Ford for $4,000 less with only 10,000 miles on it (half of the other car in Reno). I called them and spoke with Kelly, one of their sales consultants. After I briefly told him what happened at the other dealership, he asked for all of the details on my Mustang so that he could run blue book on it. He said they go only by blue book and that he would give me what popped up. My local dealer would only give me $7,000 for my '08 Mustang but Kelly said he could give me between $11K-$12K since it was booking that high so we hopped in the car and drove to Susanville. We test drove the car that I was looking at and then he ran the numbers. Not only was he able to give me a great value on my trade in, but I was able to get an extended warranty on a lower mileage car for less than the sticker price of the car in Reno. They were also able to finance me at a lower interest rate to save money in the long term. So for $100 more per month than my Mustang, I now have a practically new Fusion Titanium with AWD and more bells and whistles than I know what to do with. To top it off, we were in and out of the dealership in an hour and half with keys in hand! I would highly, highly recommend that anyone in the vehicle market, check out Susanville Ford. It is definitely worth the one hour drive for the excellent customer service and the fair deals!

I've seen the bad reviews and wonder if somehow they have changed course since my experience was…read moregood. Yes, it took a LONG time to get the truck repaired but Corwin in Reno and Capital in Carson City wouldn't even give me an appointment for a transmission issue !! Somehow, Ford has dropped the ball on those two dealers. But Susanville Ford was friendly and helpful. A real person answered the phone, transferred my right away and I was never put on hold for more than a minute. That's rare these days. And when they made an understandable mistake, they made it right in a big way. I can't say enough about JP (service manager), Tristan (service rep) and Josh (mobile mechanic). And I didn't buy my Ford truck from them but I will certainly give them a try when I buy my next one, soon. Thank you Susanville Ford.

They fixed our van when we were driving through. I really appreciate them fitting us in. It was…read morequite expensive, $777 for replacing the spark plugs.

What happened to Susanville Ford Service? My son was driving up here from the Bay Area and broke…read moredown outside of Red Bluff. We insisted that he have it towed to Susanville Ford. Our experience with the service department had been excellent in the past. Good communication from staff, superb value and, in our opinion, far exceeded any service we'd received in the Bay area. My son's car was towed to Susanville Ford on June 28. He was told he could expect to hear from the technician the next day. When he did not hear from them by late afternoon, he called and was told that the technician wasn't at his desk and that he'd call back. No call. The next morning it was the same deal: the technician wasn't at his deck and nobody else knew what was going on with the car. Finally, he got a call on the 30th. Parts were needed and there was some recall work that they could do. But it was the start of the four day weekend and no work could start until Tuesday. That was fine as my son had planned to stay through the weekend anyway. After the weekend, it was like pulling teeth to get any information from the service department. First, there was no technician available AT ALL. Then it was phone tag for three days. Then the weekend again and still no information on when the car would be ready or even WHAT repairs had been done. Ridiculous. Finally the car was ready on the 13. Nearly two weeks. We dropped my son off to get the car. It needed a replacement hose on the coolant system. None of the recall work had been done. The check engine lights were still on. There were cobwebs over the inside of the car...as if it had sat undisturbed for days. Rude treatment at the service desk. Total bill: 600 bucks! Not sure what's going on there but we're done with Susanville Ford. I bought two cars there in the past, too.