Sal was extremely professional in sending out their repair person. However, the person who came…read morewas very unfriendly. When I asked him to wear a mask, he refused. When I asked him to check if there was a leak of gas from my furnace, he said everything is in good working condition and there are multiple safety measures to prevent any leak. But when I asked how to be sure there is no leak, he said that is a second step to measure with a meter and it will cost another $89. In any event, I didn't find him to be friendly and helpful to rule out my initial complaint. I did not opt for the second step. No second step for diagnosis was informed by Sal earlier. That said, I guess I must give the business a 5-star rating based on the professional scheduling and followup of the appointment. "One swallow doesn't make a summer' or "one bad day" is not a true reflection of the company. I am changing my rating at Sal's text request personally. It's only changed because I can understand Sal's concern as a businessman. He offered me free service in return but I declined it again. He got me wrong completely. My changed rating is only for the professionalism shown by the reception desk and their follow-up. It is not for the changed picture Ron gave that I asked if Ron wanted me to wear a mask. Who would ask that in one's own house? I was wearing my mask thoughout the encounter. As a 65+ year-old, I must be cautious. I don't need a service person's permission to wear a mask inside my house. Unbelievable. But I thought I must clarify to Sal's reply. Thanks Sal for your prompt response. But, isn't that a courteous way to ask ? - "You might want to wear a mask". He saw I was wearing one and he was entering my residence. Yes, I could have insisted but I think that is rude. Secondly, my complaint was "gas leak" and hence, the request to send someone from your company. I am not disputing any diagnosis. I just placed it before you, so it doesn't happen again.. I don't want any money back either. Service was rendered and I accept your company's policy. However, I thank the reception desk for immediately scheduling the appointment the same day. It was highly professional, including the update they followed up with. I commend you for that. Anyways, thanks for your immediate response. Much appreciated

Charged me $870 plus $106 travel to tell me my AC doesn't work. I knew that before they came out,…read morethen $6000 to replace it. Would not credit the me the new parts as once they open the box they consider them used. Then of course didn't leave me the (new/used) parts they replaced. More like theft than repair. Do yourself a favor and find someone else!

Justin was early to appointment, clear about the estimate and the issues. he finished in less than…read more3 hours and both bathrooms have working showers again! he also spotted a dangerous situation in the basement and assisted in identifying remedies.

Very expensive. The man that came was friendly enough but every 20 minutes as the price increases…read morehe had me resign job order. It was strange but he fixed my air cond And gave me good Advice Some Am Thankful

This company is wonderful. They are efficient, trustworthy and are satisfaction driven. We are…read moregoing to use them over and over and over.

My A/C was out for over a week when I called. Mr. Elsass sized the equipment up to a 3-ton unit and…read moreit still was a great price for a well-known brand name machine. Josh and Aaron were the installers, diligent and professional. Good folks at the office to handle my calls. I highly recommend Elsass.

RIP OFF!! J&J was hired due to no cooling. They came out and…read morereplaced the zone board for $1300. Now the zoning is not working. I feel it's a safe assumption that the two are connected in some way. I am currently on my FIFTH PHONE CALL with each time being promised a call back, which I have never received! The secretary will only tell me I must pay a service fee, diagnostic fee and any repair fees to have them come out. Highway robbery. I am leaving reviews everywhere I can and will contact the better business bureau. AVOID J&J Akron!! 0 stars *Update* I finally got a call back and they were very apologetic and willing to help make things right. Other than trying to change the scheduled date of the new repair, everything else went off without a hitch. They repaired everything at no additional cost. Repair guy, Darnell, was super professional.

To be accurate, the last contact was made to inform me the person who cleans the ducts was on…read morevacation and I would be contacted when that person returned. I was contracted today via text message and returned the call and scheduled the cleaning.

Fast service with a smile and great pricing compared to the competitors. I recently had AAA install…read morea new furnace and AC on the home my fiance and I purchased. Tech was polite , efficient and clean. I've recommended this company to all my family and friend. Quality work!

My furnaces are almost brand new and just stop working for some reason. Called AAA and they came…read moreout quickly. They called to inform me that the air intake on the outside was full of leaves and debris. So the furnace shut down so it wouldn't overheat. Wow, what an honest company. They charged me for a reasonable service call and just an hour of labor (I think he was there for 2 hours). I bet many other companies would have a bill $500+. Very pleased with this company and will recommend to others.

Plumbing Excellence does plumbing like Apple makes software--they care about every detail of what…read morethey do; customer satisfaction and high value craftsmanship are top priority. I called Plumbing Excellence in a pinch when our water heater started leaking. Anthony responded quickly and worked into the evening to get a new one installed, and we had hot water again that night! We were so satisfied with his work and his service that we hired him to fix a gas leak in our fireplace, too. He did, and now we have a working fireplace again, too! Thanks Anthony! Anthony was meticulous but not slow in getting the job done right, kept communication open and honest, and waited patiently at my house while I finished pricing other options. He explained that a hardware store water heater is of cheaper quality than the "professional" model he would install. He also correctly guessed that a competitive quote had come in lower because they did not factor in permitting the work, which he felt was important, and I agreed. He did look for multiple ways to save us some money, including combining visits, not charging for the initial investigation of our gas leak, discounting a subsequent job; he even researched the design lifetime of my new water heater and recommended against getting an extended warrantee in my case since the heater was built to last at least that long if not longer. Anthony and team were friendly, passionate, and a delight to have at our house. I would hire Plumbing Excellence again or call them for advice any time!

Not very happy with their service. Paid over $500. to find and fix gas leak. They did their work,…read moresaid they corrected leak and left. Gas company comes out to turn Gas back on and says it's still leaking. Call Buddy's back out, they now say the leak is coming from the main line going into the house, and give an estimate of almost $6000 to fix. So, let me get this straight...you want me to hire you again for a $6000 job, when i just paid you over $500 and you obviously didnt do much of anything except maybe do a pressure test which accomplished nothing and benefitted me zero? I don't think so.....

They did a great job. Quick response and the technician was very professional. They have our…read morerecommendation.

If you're looking for a reliable plumber this is your place. They aren't hawking services that you…read moredon't need. Their brand isn't diluted by offering 6 separate services. Plumbing only, all licensed and union backed. They will come in, complete their service, and leave. Their prices are beyond compare and their plumbers are kind, courteous, and professional. Locally owned by Rick Frecka, a family man and pillar of the community with his many charitable contributions. You can tell he treats his employees well as they appear very happy with their work. 5,000 stars. Would recommend.

We had an emergency plumbing need and they were able to come out the same day to fix the problem. I…read morealso appreciate him answering the questions I had since I wanted to better understand the issue we were dealing with.

We had H.Jack's replace our air conditioner a few weeks ago. From the beginning to the end of the…read moreprocess everyone was knowledgeable, professional and reliable. They removed the old unit and replaced the hoses in the basement because we wanted to have the new unit on the side of the house rather than in the basement. Our experience with H.Jacks has always been excellent. Their prices are fair and competitive within the industry. We get several quotes and always pick H.Jacks because of their commitment to their customers. They stand by their products. Our new unit is perfect! We also had them install a new hot water tank last fall. Another time they fixed our shower leak. We like the good quality products H.Jacks provides along with great customer service.