I recently hired Murph's for an emergency job on a late Sunday afternoon--no less, and the…read moreexperience exceeded my expectations. From the moment I reached out, communication was prompt and professional. Tyler arrived on time, quickly assessed the issue, and clearly explained what needed to be done before starting the work. I had called Roto-Rooter beforehand and they were unable to find the problem and literally walked out on me promising a callback from another "department", while Murph's quickly accessed the issue for prompt repair. What stood out most was his attention to detail and honesty. There were no unnecessary upsells--just straightforward, high-quality service. The broken valve was repaired efficiently, and everything was left clean and tidy afterward. It's not always easy to find someone reliable, but this plumber definitely earned my trust. He also assessed an issue with my hot water heater and will be changing it out as well. I wouldn't hesitate to call them again or recommend them to anyone in need of dependable plumbing services.

Highly recommended - great work, super nice guy, and honest, which is something I have yet to find…read morein most plumbing shops we've worked with.

Super-fast turnaround, timely and transparent communication. Will be a repeat customer!read more

Second time called and excellent service and fixed a mistake I made, I learned my lesson and will…read moreleave plumbing in the hands of this company. Excellent service

Ferguson's online ordering process is highly difficult. After placing an order, I checked the total…read more- the shipping cost was "to be determined." I attempted to cancel but the website lacks this option. So I called the customer support team, was placed on hold, then told I had the plumbing section, was transferred & then disconnected. Amazon sells the same item for 50$ less with free shipping, but the item was not covered under the company warranty. So for the replacement order, I called Ferguson directly. Ordering over the phone was very easy. In the future I plan to only place orders via phone. Never had an issue with phone orders & they are consistently very knowledgeable & helpful. Bottom line - order via phone not over the internet. Attempting to cancel or replace an item online is not user friendly. Also, when purchasing major appliances or plumbing fixtures, plan to purchase from authorized vendors to ensure the item remains under warranty.

I had a part that I thought had at home. I spoke to Rob the salesm at this location. I'm impressed…read morewith his ability and knowledge to understand what I was trying to explain about the part I needed for my job. My lucky day he knew what I needed. Kudos to Ferguson for hiring competent staff.

I left them a message on a Tuesday morning. I quickly received a return call and inquired about…read moretheir protocol and rates. They asked me to send a video of my problem and they would waive any assessment fee. After they received my video they quickly returned with an estimate of $300 to $400. Considering they really couldn't fully evaluate the problem without seeing it up close I agreed. They gave me an appointment for early the next day with a one hour window. They called 20 minutes before they arrived Promptly within the planned time. They diagnosed a PVC pipe that came unsealed from the trash disposal, this loose connection was causing the leak. He repaired it and then called Sal to assess a revised fee. They charged me $225 which considering their professionalism was fair and reasonable. I would most definitely use them again and I would recommend their services to anyone in need of plumbing in this area. As someone who has used professional services in multiple states for construction I found this company to be a straight shooter. If you're looking for a bargain you're barking up the wrong tree here. Pay a fair fee for a fair service. Sal Trippi has earned my trust.

Mario, a plumber from the company, is very knowledgeable, reliable, and professional. I highly…read morerecommend him and the firm to anyone who encounters a similar issue as mine. The issue: Water stops flowing from the kitchen sink, and dishwasher drainage backs up into the sink. It is a 15-year-old condo unit; this is the first time the waste pipe has been completely clogged. I tried baking soda and vinegar, but it didn't work. I also detached U-pipe and cleaned it but didn't work. So I needed professional service. How it worked: About 90 minutes after leaving the message, I received a phone call from Mario, the plumber. In another 45 minutes, he is at our doorstep with a drain snake. After the first cleaning, the situation remains. He explained that the issue might be happening too deep, in which case I needed to call a different service, but to make sure, he tried again. In the second attempt, it looked more difficult to send a snake head inside the pipe but I guess it is because the head is hitting the exact place the issue is happening. This time, it worked. After reconnecting the pipes carefully, he cleaned up professionally.

I received a prompt response after requesting my sink trap replacement. Communication was quick and…read morerespectful throughout. After providing a photo and video, I received an estimate, and the plumber was able to come the same day to replace the parts. My sink is now functioning perfectly, and the cost was reasonable.

Leak under my kitchen sink due to the failure of several pipes, including one that was cracked. I…read morereached out via phone and after sending some photos, he was able to get to me same day and fix everything in about 30 minutes. Communicated ETA by text as well, which just makes life easier. Really appreciated the service and would use again.