The tech Mr. Robert's was very professional and informative and explained in depth what he found…read moreand even showed pictures. He was patient and answered any questions I had too. Very happy with the service he provided.

Zero stars, if possible. I had a "fix" that ended up leaking 4 days afterwards. I was mistreated…read moreand no one ever helped me get into connection with anyone that could actually help. I've now paid thousands of dollars to a company who clearly only wants to create more problems, so they can continue to get paid. My plumber friend of 18 years has confirmed this. DO NOT USE RUDD!!!!!

Called on a Saturday and they came for a free estimate on Sunday…read more Turns out it was a ridiculously easy fix which took all of three minutes. He didn't bill me and was laughed instead of trying to get some money and pissed. 10000% recommend.

This use to be my go to plumbers. In recent weeks they have been completely unresponsive. They…read moredon't return calls and fail to show up. I'm not sure what happened to the firm, but I recommend to try someone else until they fix their issues.

Oftentimes, despite the most proactive plans, things go awry. Being in the low country, it can get…read moreuncomfortably humid and hot. Yesterday morning, I woke to an very heated home on a 90+ degree day. I called around, read reviews, and came across Preferred. From customer service to dispatch to service technician....EVERYONE was above exemplary in their approach to my concerns. Josh, was the service technician that served the moment. He took care to inform of foreseeable concerns, but admitted that even through his diagnostics couldn't narrow what triggered my issue. What could've been a very expensive call was minimally fiscally conservative in its service charge. The system was running again very shortly. And this morning, I rose to the comfort I have grown accustomed. PREFERRED is now my preferred HVAC/plumbing go to and I elected their PPP maintenance option. I'm looking onward to our working together,as I feel that they will remain honest, caring, and proactive in their service and commitment. Thank you

Charged me $400 to replace a simple, electrical ceiling box (a $3 part at Lowes) and reattach a…read moresmall light. Every week, I get 2 or 3 emails from them. BUT - based on that one service - I would NEVER NEVER NEVER use them again. Look elsewhere. You might save some money.

Bill is a stand-up guy, super friendly and trustworthy! Definitely reach out to them for any of…read moreyour plumbing services!

I work for an apartment complex. We had one hot water heater that needed replacement, a leaky…read moretoilet, and wanted a few other hot water heaters to be looked at proactively. We called another local plumber who had great lip service but never followed through or came back to do the estimate. When we reached back out, we were given a time frame of a few days. We called Plumb Easy and they were here in seriously less than an hour. They were able to fix the leak within the day, the toilet the following, and made a game plan for the others that they actually followed up with. I'm writing this today because we had a hot water heater start leaking early this morning. We immediately called Plumb Easy based on our previous positive experience and again they were here within the hour. Each time, wonderful service, effective communication about what they were doing, options with quotes, etc. We will absolutely be using them for all future plumbing services. Shout out to the following Plumb Easy employees - Christopher (manager who coordinated services), Jason (I'm pretty sure it was Jason, the plumber who came out the first time), and Manuel (the plumber who came out today). You all are awesome and if you represent the rest of Plumb Easy employees, this team is where it's at.

Joshua didn't actually do any repair work for us, just gave us a quote on the problem, and advised…read morea solution as an interim fix. I appreciate the honesty, and will probably call again in the future if we need to get it fixed.

Have scheduled a reasonable job and price. Seemed more worried about the job being unnecessary and…read moresaid a complete kitchen faucet replacement would be more advantageous. With a 10 year warranty, had it repaired with warranty parts. Update: requested return of the plumber to follow up on his repair as a problem still existed. Plumber denied there was a problem. A handle adjustment is all that is needed. I was uncomfortable with conversation finally cancelled the return visit. I do not recommend.

Dan is an exceptional plumber who brings an old school work ethic to modern day high tech…read moreknowledge. He installed a Rinnai tankless water heater for me and was able to explain in great detail the different features and which best suited my needs. His work was exemplary and his price was fair. He clearly takes great pride in his work and treats the project as a work of art that both looks terrific but satisfies the intended needs. I have used Dan again already to do a new garbage disposal, and again he counseled me on the absolute best unit for our needs. He's also walking me through a third project that requires my taking advantage of Moen's lifetime faucet warranty in which there was some pitting, and without his knowledge and counsel I would have been buying these parts myself. Everything he told me about Moen was correct and I'm getting all the parts free of charge. I strongly and confidently recommend Dan of Absolute Plumbing & Boiler to anyone who has plumbing needs. He has over 22 years of experience and is extremely knowledgeable in all aspects of his trade. Others I received bids from did not compare to Dan, and I'm thrilled that I found him and readily recommend him to friends and neighbors.

Very helpful and professional. Price seemed great Had plan for future changes which I appreciatedread more

Kitchen Sink drain clogged…read more Professional and quality oriented staff. Resolved the challenge. Direct and effective. Reasonable pricing. Would hire again.

They told me I needed my tree cut down; that an excavator was needed to dig up a broken pipe that…read morethey quoted me for 5 to 6 thousand dollars. The tree didn't need to be cut down; an excavator was not needed and the total bill that I paid for a job that was done THAT day by a licensed, bonded plumber was $1,250. Mr. Rip-off!

To start off, there are not ENOUGH stars on google to rate Holy City and Air…read more Story time: I feed a cat colony near a school I work at and tnr the cats through CAS and make sure all kittens are brought there as well to be adopted out. During my most recent kitten rescue 2 of the 4 kittens I had in my bathroom broke into the air vents and fell into the AC duct work underneath my house in the crawl space. After a 911 call, the fire department showing up and sawing through most of my duct work, calling multiple AC companies for help, and a few panic attacks later, Tom (the owner of Holy City Heating and Air) said he had rescued kittens out of duct work in the past and said he would come help me. He came AFTER a full day of work and got BOTH of the kittens out of the duct work safely. But somehow he and this company get even better. He came back in person the next day and fixed everything we took apart last night and what the fire department sawed through. To say Tom is one of the most selfless people I have ever met is an understatement and I truly don't know how I will ever repay him. He is such a genuine person and it's clear he cares for people and his clients. Since this debacle I have recommend his company to literally every person I know and he has made a life long customer out of me. I've worked in customer service my entire life including entertainment at the Walt Disney Company at Disneyland in California and the National Park Service. When I say I know people and how customers should be treated I mean that. He exhibited highest level of customer service I've personally ever witnessed (and I wasn't even a customer). Furthermore he exemplifies what it means to be a good person and a Charlestonian. I love you Holy City Heating and Air and thank you Tom so much for all that you did for me and the kittens. P.S. The picture attached is of the second and spiciest kitten that was saved by Tom from the duct work and some of the duct work that he fixed :)

It was Sunday evening when I discovered a plumbing problem at the house. I decided to put out a…read morerequest a quote through Yelp so I could see who was available and get some pricing for Monday morning. I've had this issue happen years ago so I was pretty confident in the fact that I needed my main line snaked/augered. I feel like the whole point of doing these requests is to get the info you need without a bunch of phone calls and visitors to the house, but it feels like pulling teeth trying to get a quote out of someone. I understand there are variables, but I'm including a description of what I need... at least give me a ballpark. While Holy City is one of the ones that would not offer any pricing, they did offer a free estimate and they also got back to me Sunday evening within minutes of putting in my request. I went back and forth on the app and set up an appointment for Monday morning between 10am-12pm and was told I would get a text 30 mins before to let me know someone was on the way. Well 10-12 came and went with no tech, no call, and no text. I did shoot them a message at that point letting them know that nobody came. A while later, they sent me a message saying that my appointment time had changed and would now be between 3-5pm. No apology or acknowledgement of the missed appointment from that morning. So I replied, "No thank you. You already no call/no showed our first appointment". I get no response on the app so I figure what's done is done. Then I get a text around 3:15pm letting me know a tech is on his way to my home. I responded with a shortened version from above and that I no longer wanted service. Then it seemed I was getting a new message from an Aaron D stating he canceled the appointment and was sorry for the confusion about my appointment. I pointed out that there was no confusion about the appointment and that I was ready and waiting the whole time to which their tech no call/no showed. Then they just reschedule me for 5 hours later with zero explanation or apology. At that point, the problem was already fixed by another plumber from another company who was more reliable. From there, Aaron did apologize for the inconvenience and acknowledged that the mistake was on their end and he would deal with it internally. Based on other reviews and the quick response to my initial inquiry, I was really looking forward to a great experience. Maybe this was a fluke for them, but I can only go off of the experience I had and it was quite disappointing. I'll add an extra star for Aaron reaching out to remedy the situation and acknowledging their mistake, but I won't be recommending them to anyone else.

Honest, knowledgeable professional with integrity. Rare to experience. I wont divulge how much…read moremoney he saved me- but it was significant. Do not sterotype him due to his profession..he IS who you want to come to your house to fix it right..for the right price..the first time. ​

Well, I needed a plumber...toilet had been clogged for 5 days...yup, you heard that right...5 whole…read moredays..thankfully we have 2 other bathrooms in house..over those past 5 days I tried many times to unclog it..went to Lowe's and bought an auger..plunged too many times to count..put Dawn dish detergent inside and even tried the vinegar method..nothing moved the waste...so I went online and found Suncoast Plumbing...I filled in a form online explaining what was going on, of course it was after hours but when I woke this morning I got a message from Michael..saying he could come today between 2-4...let me tell you, we were excited!!! Well, I hadn't heard from him most of the day so I reached out more so asking if he had an eta..by this time it was 3:30...he showed up at 4:30 and it was done within 10..he was very informative...I was really happy!

We woke up on a Monday morning to a leaky faucet in a house we bought 6 months ago…read more We tried to go through the home warranty, and they couldn't get anyone out for 2 weeks. Josh, the Drip Doctor, called me within five minutes of a home advisor search, and came to diagnose the problem same day. Then, he came back the next day to fix the problem. Josh also worked with our warranty company to help us get reimbursed for covered services. The job was done right and quickly. He's a plumber who works with a sense of urgency and cares about families and their homes. I'd recommend Drip Doctor to anyone!

Very responsive. Joshua came out on time, gave us a reasonable quote and do exactly the work that…read moreneeded to be done. We are very happy and will be using him for future projects....thanks again!