Worst company to get a home loan through, misleading, not straightforward and drops your loan 3…read moredays before closing. Never again!

My experience with David was exactly what I had hoped for. Never did I feel unsure, reluctant, or…read moreoverwhelmed. On the contrary, financing my home with David was as simple as the process could allow. Although I had never bought a house before, I felt confident from the first meeting that I had chosen the right mortgage lender in David. Communicating with David and his team throughout the process was a pleasure. He was clear, concise, and quick -- you could even say dogged. I rave about David and his folks at Fairway and will use them again the next time I'm in the market for land or a house! Just call him.

Sarah Leone is the best mortgage agent I have ever met - her attention to detail, superior…read moreexpertise, and incredible rapport she easily establishes are tremendous assets.  She is a pro-active communicator - giving weekly status reports and jumping in with incredible turn around at all times including weekends! She diligently crunched my numbers and showed me as qualified where my primary bank fell through, she walked us expertly through a complicated foundation issue discovered in the appraisal which otherwise would have been very stressful, and she educated and advised me on all the options of when to lock in the best rate and how to lower it or the potential PMI. She gave me high and low scenarios depending on anticipated appraisal and responded to all of my needs patiently and warmly. Her assistant Cameron was tremendous as well and reached out via phone and email and kept the ball rolling with ease. The whole experience, coupled with our INCREDIBLE and highly rated real estate agent Nick Hinton and ace assistant Renee Oullette was a phenomenal experience of partnership, teamwork, and success! We plan to use them all for all of our needs on our two homes and on any refinances or purchases we ever make!

Sarah was extremely helpful and patient with my newbie questions- way easier to deal with than…read morefolks I had talked to at national mortgage lenders. She asked the right questions to find out what I needed and I honestly felt like she was looking out for me and earnestly invested in my home purchase. Super positive vibes. I would recommend to anyone, especially first time buyers like me. Made the process feel pretty natural and I left feeling like I had a pretty good education on the whole process. I have recommended her to friends and acquaintances already.

Kim has been a great mortgage banker for me. We've done business four times, and she and her team…read moreare outstanding!

I wouldn't recommend doing business with Zack, I had a bad experience with him. There are so many…read moreoptions in this car salesman industry, I suggest shopping around.

Zack and his team did not disappoint! They are knowledgeable, attentive, effective, and…read morepersonable. Zack explained the process, what was needed, and always kept me apprised. We closed on time and are delighted with our new home!

I'll update this if something somehow goes sour, but at this point, really not expecting that to…read morehappen. I was recommended to Ozzie at Lucid Lending by my realtor for a home I'm closing on in the Asheville area on the 15th of December, so, even though I *thought* I had a good rate offered to me by another lender, I figured "hey, if they can even come close, add in being local and helping support the economy, let's consider it." ...to start with, they beat my 'good rate' by over a quarter of a percent (which is insane when rates are already as low as they are). That alone would make this a good review, but the news just doesn't end there. Ozzie and Nick have been regularly in touch with me about items for my upcoming close, helping me make sure that the details of my unique situation (moving over 1200 miles, and pretty close to simultaneously closing on selling my house in central Texas and buying the home in the area) go off without a hitch, which has helped tremendously for my peace of mind in this aspect of the next stage of my life. Lastly, as icing on the cake if you will, my wife and I have some unique situations regarding our move due to family members being brought up (one is an 11mo baby, the others are large 5yo fur babies that think they're humans too), and I was asking Nick about dog-friendly lodging for the couple days of interim between when we will be arriving in Asheville and when we'll actually be closing, and he offered to help out directly with that if it came to that. All in all, unless something goes majorly wrong (and again, I don't expect it to) in the next couple weeks, this is hands-down one of the best lenders I've worked with, and I would HIGHLY recommend them.

We just closed on a home in Asheville NC. We worked with Matthew Oswald with Penn First Mortgages…read more I would highly recommend Matthew who absolutely went over and above and made the process enjoyable and painless. He has a great personality and customer service skills. His daily followup was unmatched compared to the five other homes I have purchased over the years.

I love working with Madi and Darren. They are extremely knowledgeable and very responsive. I know…read morethat if I refer a client to them they will communicate, be responsive and they will do everything necessary to get a client to closing. They are personable and kind and definitely know what they're doing you can't be in better hands when using Madi and Darren for your home lending.

Madi did an amazing job helping us with our refinance. She was with us through the entire process…read more She even got us a lower rate than we expected. I highly recommend Madi.

Charlotte Fitzgibbons was my mortgage broker at prime lending in Asheville .I'm writing to say that…read moreI couldn't have asked for a more professional mortgage broker for my closing on my home. My loan was complicated due to a trust fund and a divorce etc. We did an out of state closing and I have dyslexia and numbers are not easy and she was kind and went out of her way to make this easy for me and not make me feel embarrassed. She got me at a great rate and had my back and I could not recommend her more If you are looking for a mortgage broker in the future.

From the owner: Specialties PrimeLending is a national mortgage lender that…read moreprovides a wide array of loan products, including fixed- and adjustable-rate mortgages, FHA and VA loans, jumbo loans, refinancing options, renovation loans and relocation programs. We offer a variety of home loan programs for a range of credit scores and with various down payment options. Since 1986, we've helped over 500,000 homeowners buy a new home, fix up a current home or refinance. If you are in the market for a home loan, we can help you make the right decisions and have a rewarding experience along the way. For us, it really is Home Loans Made Simple®. Equal Housing Lender. History PrimeLending is a national residential mortgage lender with nearly 300 locations across the U.S. and the ability to originate loans in 50 states. Offering hundreds of home loan programs to cater to a variety of needs, PrimeLending is dedicated to making the home loan process simple, clear and timely.

I've been with this bank for almost 20 years. It used to be a really great hometown bank, very…read morepersonal, they all knew your name and it was easy to get a small business loan with a great interest rate...but now it's like Wells Fargo or Capital One. Scripted replies, customer service definitely not what it used to be. High interest rates on car loans and mortgages, no matter your credit rating or how long you've been with them, almost predatory, makes you shop elsewhere with much lower interest rates. Long holds on check deposits now when checks used to clear in less than 24 hours (same employer for two decades) and always a few hundred released immediately...now, not even that. I have impeccable credit with them and a very high credit rating in general. Never overdraft. Watch my account like a hawk. Used to have a credit card with them too but the rates kept going up and offers & credit increases required pulls or a review, so closed the credit card account and got a credit card with much better interest rates through a different bank, where the limit automatically increases like clockwork, no fuss no muss. Anyway, this is not HomeTrust anymore. I may close my accounts with them...all in good standing. Personally, I think this is a phenomenon true of most all of the banks now, even credit unions. They've figured out how to make the maximum profit with the least service...down to the penny. The customer is made to feel irrelevant now. There only seems to be one good agent anymore at Hometrust, her name is Alexandria at the Asheville branch, all the good ones have moved on. If you get her, you are a fortunate soul.

telephoned for customer service. Individual talked over me and did not dialogue. Decided he would…read morecheck with "online banking department" to see what they said about the issue I had encountered. Basically he transferred my call to get rid of me because he did not have the answer and put me into a call waiting situation again after my initial 14 minute wait time. After waiting 3 minutes, I hung up. I will now drive to a local branch to find an answer. VERY SUB-PAR SERVICE. NOW I UNDERSTAND THE 2/5 STAR RATING