I have been here a few times when they were fairly new. I love the aroma with them having amazing music and a DJ. however, I've given them 1 star and I stopped going there because we found the hookah burned out really fast (by fast I mean like within 15-20 minutes). We actually had to complain a few times about it. One day, I had gone in with some friends and out hookah burned out within about 15 minutes or so. We told the staff and they said that they charge $5 to change it and their customer service wasn't the greatest. Firstly, how is it our fault as the customer that it burns our that fast and why do we have to pay extra for that when they should be ensuring it doesn't burn out? I'm a frequent at hookah lounges and never had that issue at other places read more