Opened an account with the branch manager and it was a very pleasant experience…read more She's obviously very experienced and explained all my options and bank services.

I frequently have business at the Weldon Spring branch of Central Bank. I have interacted with all…read morethe employees there, Doni Q., Nicole E., Jennifer W., Jaelynn C., and Colleen K. They are all extremely helpful and pleasant to talk to...always smiling. They are knowledgeable and great employee representatives of Central Bank. Don T.

The people are always nice and i always get in and out quick! Definitely recommend this bankread more

Unfortunately, I now rely on the card they issued for access to my money, and they pause it…read moreMULTIPLE TIMES PER WEEK. I regret my decision to open an account with First Community more than any other business-related decision I can think of, with the possible exception of that time I signed up for Vodafone internet service while in Germany. Their services have made my life miserable. I am constantly in a position where I go to use my card and suddenly it doesn't work. Often the reason will be that a couple of subscriptions removed their monthly ten-dollar fee, and that was flagged as suspicious. It then falls on me to investigate and fix everything. After recently purchasing a plane ticket to Vietnam as well as travel insurance, I filled out a lengthy visa application and tried to pay the amount of $50. From where I live in Missouri. Not $500, and not inside of Vietnam. $50. From the visa website of the Vietnamese government. Naturally, the payment was rejected by the bank, just like my monthly subscriptions are, just like my digital purchases of movies and books are. They act like it's not a big deal, but it is an enormous imposition. I plan on terminating my relationship with this outfit as soon as I can. In the case of my visa, after that one rejection, the website kept auto-rejecting my card. I wasted close to five hours and ultimately had to hire a visa agent to take care of it for me. Now I am set to travel to Asia, and I know beyond a shadow of a doubt that First Community will leave me stranded there. Not once, but repeatedly. I am sure of it. There will be a time in the near future when I desperately need my money, they will deny me access, and I will have no way of getting in touch with them. My only hope is that I will not be sleeping under a bridge with the rats. This financial institution is the absolute worst. Maybe if you're a kid who needs a place to deposit your money from your part-time grocery store job, or you need a mortgage for a small home in Ellisville and never plan to set foot outside of Missouri. But as soon as I am able, I am going to a for-profit commercial bank rather than this credit union, because experience has taught me that it is preferable to this level of incompetence.

I was at the West Community Credit Union in O'Fallon on Saturday. I brought in a ton of pennies to…read morebe counted, Brandon and Jaley went over and above to help me cash those in. They were very helpful despite being very busy with other customers. It was much appreciated.

Phone number on website doesn't work. Online banking is confusing. Does not work well with 3rd…read moreparty applications like QuickBooks and Plaid. Go to another bank!

I have banked with first bank for 18 years and the services have been excellent. I recently made a…read morelarge payment and the fraud department alerted me immediately. I always feel they have my best interest at heart and that gives me peace of mind.

keep up the good old fashione service i love there service and people been going…read more there for 50 yrs there are the best Thanks a million for this great great bank

Customer service via phone is terrible. I kept getting…read moreblocked online when trying to set up a new Payee. I CALLED THE NUMBER GIVEN IN THE 'BLOCKED' MESSAGE. NINE minutes in queue before CSR picked up. Asked my question & CSR sent me back to the queue without giving input or helping. Another FOUR minutes in queue. CSR answered, I explained my issue again, she sent me to another queue. This queue's automated questions were not relevant to my question, but I remained in the queue hold for another FOURTEEN MINUTES only to be told that this is not the right number to call and she cannot help me. A total of TWENTY SEVEN minutes spent with useless customer service reps. I was already looking to move this business account elsewhere and now will definitely do so.

This is a great "home town" bank. I was tired of Chase or Wells Fargo, or B of A. The Missouri Bank…read moreis small enough where they know your name and large enough to handle any loans or CD. The service charges are reasonable. I switched from USAA to The Missouri Bank because I wanted to be valued like only a local bank can value customers.

I have been a member at The Missouri Bank since I was 15 years old. I am now 28. In the years that…read moreI have been with this bank they have charged me multiple overdraft fees. I made the mistake of not paying enough attention to my account. I just noticed a $330 over draft fee. I let them know i overreacted because an auto payment came out when I was supposed to be paid but I ended up not getting my check until 2 days later due to an error in our accounting department. They told me to get a letter from my work. I did: they told me there is still nothing they can do. Now charged me $330 and made me drive 50 miles for no reason. Also told me they would not give me change because they thought I was getting it for my work even though I am a member here and needed it for a garage sale..

I came in to do a withdrawal and Closet and I doubt with Austin…read more For the moment I arrived I was caring my baby and another employee open the door for me and held it. It was very kind. Then I dealt with Austin for my bank transaction and he was also very kind. We spoke a little bit about we can plan, and it was very nice that he clearly cared about his job as well as customers. He was very engaging and polite. Bank was very clean and quiet. I definitely recommend for all your needs. This is such a great location with great staff.

Thank you so much Austin B. for being a huge help today!! He was friendly, efficient and answered…read moreall my questions.