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    PNC Fish and More

    5.0 (1 review)
    Open 4:00 pm - 7:00 PM
    Updated 2 months ago

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    Pet Supermarket

    Pet Supermarket

    2.9
    (21 reviews)

    Do not trust the website data regarding 'quantity in stock' at the Fort Walton Beach store. Twice…read morein recent weeks I made the mistake of driving there to purchase an item that the store claimed to have in stock, only to find out once again, the store did not. The clerk seemed oblivious to issues with the Pet Supermarket supply system. I'd recommend calling the store and having a worker check for the item before wasting time and fuel going there to find out they don't have it.

    I was just at the Fort Walton Beach Store and had the unfortunate luck to deal with a very rude and…read moredismissive customer service representative, Tiffany. When I approached her while she was stocking shelves to ask for assistance getting a fish from one of the tanks, she seemed bothered that I was interrupting her. She then scowled as she interacted with me and my 12 year old son and badgered us about the fish he wanted and how it wasn't right for our tank, which she was completely incorrect. I have had this same tank since I was 12 (I'm 63 now) and have had a number of the exact same type of fish in it w/o issue. She never smiled, never greeted us with any pleasantries, and stormed off to the front registers with the fish. When I asked her if she was having a bad day and informed her that her customer service was lacking, she simply walked away to get another associate, Tina. Tina was pleasant and apologetic, but also interrogated us about our fish tank and what fish we have in it. It seemed like she was trying to validate Tiffany's poor demeanor with trying to prove her right. I have been shopping at this store for over a decade and have to say that this was the worst customer service experience I have had there. Not sure that I will return...There are other pet stores in FWB that I am sure would welcome my business and treat me like a "customer"!

    Petland Pensacola

    Petland Pensacola

    2.4
    (97 reviews)

    I wanted to leave feedback about my experience purchasing my rabbit from Petco. About a month…read morebefore I got him, I came into the store and asked if rabbits could be reserved with a deposit. I was told no, that they were first come, first served. About a week before purchasing, I even called the store to double check and was told the exact same thing over the phone. Because of that, I made sure to come to the store right when it opened so I could get the rabbit I wanted. Once I got there and spoke with one of the animal specialists, I pointed out the rabbits I was interested in and was told they were already spoken for because someone had put deposits down on them. At that point, I was obviously confused and frustrated because I had specifically asked about that twice beforehand and was told it wasn't possible. I explained the situation, but it was pretty much brushed off and I was just told to pick another rabbit. I did end up purchasing one and spent quite a bit of money that day, but the experience left me annoyed because the information given to customers was inconsistent. I think the staff needs to be better informed and on the same page regarding policies so customers can plan accordingly and not waste their time or feel misled.

    Amazing staff and service. You can walk in and play with any kitten or puppy you want and they come…read morewith all their vaccines and are checked my vets weekly. The staff cares about their animals and you can tell they're well taken care of. They come with quite a few benefits like hereditary and genetic tests so you know you're getting healthy AKC puppies and also comes with training resources and all their homing needs and care.

    PNC Fish and More - localfishstores - Updated July 2026

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