Do not trust the website data regarding 'quantity in stock' at the Fort Walton Beach store. Twice in recent weeks I made the mistake of driving there to purchase an item that the store claimed to have in stock, only to find out once again, the store did not. The clerk seemed oblivious to issues with the Pet Supermarket supply system. I'd recommend calling the store and having a worker check for the item before wasting time and fuel going there to find out they don't have it. read more

I was just at the Fort Walton Beach Store and had the unfortunate luck to deal with a very rude and dismissive customer service representative, Tiffany. When I approached her while she was stocking shelves to ask for assistance getting a fish from one of the tanks, she seemed bothered that I was interrupting her. She then scowled as she interacted with me and my 12 year old son and badgered us about the fish he wanted and how it wasn't right for our tank, which she was completely incorrect. I have had this same tank since I was 12 (I'm 63 now) and have had a number of the exact same type of fish in it w/o issue. She never smiled, never greeted us with any pleasantries, and stormed off to the front registers with the fish. When I asked her if she was having a bad day and informed her that her customer service was lacking, she simply walked away to get another associate, Tina. Tina was pleasant and apologetic, but also interrogated us about our fish tank and what fish we have in it. It seemed like she was trying to validate Tiffany's poor demeanor with trying to prove her right. I have been shopping at this store for over a decade and have to say that this was the worst customer service experience I have had there. Not sure that I will return...There are other pet stores in FWB that I am sure would welcome my business and treat me like a "customer"! read more

It's just a bad store overall. Bad chain as well. Bad customer service, misleading options for delivery orders.

The tall lady with the long black hair had a horrible attitude at me because I asked for her help with a fish, she angrily stomped over and didn't say a word, I apologized for asking her to do her job and she just didn't respond. when we had her get the fish for us she grabbed it with her hand and threw it into the little container. she also took water from another tank for the fish and by the time we brought it home and got the fish acclimated it was holding onto life with everything it had but 2 days later died. overpriced and HORRIBLE service read more

Love taking my dog here to use the pet wash. Nice store and friendly staff. I went there the other day and they had dog cookies for $.50 the money goes towards the Humane Society. Good to see this. read more

Love this store and the staff. My wife and I go here every week to buy my pup his treats and his kibble toppers. They're very knowledgeable on the products and always very helpful. Such a great store! 10/10 highly recommend. read more

We went here because we were visiting Florida and we were looking for a carrier for our dog so we could get from one place to the other better. They did not have the item, but they were very helpful and giving us references for places that were nearby to find the item which nobody had so we're gonna have to order it online, but they were very friendly. read more

Everybody is so nice. The manager is pretty knowledgeable about the subject of fish Ik because I asked questions about tetras and she knew exactly what I was babbling about. read more

I came here looking for some doggy snacks, definitely came to the right place. They have a wide variety of doggy treats at very fair prices. They carry a lot of natural, organic and grain free products. I could spend hours just looking at all the different dog treats. The store is very clean and well organized. The workers were very friendly and knowledgeable. I ended up spending about $8.00 on a 3.5oz bag of salmon fillets, a 5oz bag of mini Old Mother Hubbard, and an individual Greenies toothbrush. read more

See all

Very poor customer service . Everything we brought rang up at least a buck more at the register then the price marked on the item. Make sure you check the price as it rings up i did not. Wife had to call and complain to a manager. This was on Feb 9th 2019. Isles are so narrow only one person and fit down them. Staff is not very helpful least not in the fish dept. I wanted to get some fish got tired of waiting and went to another store all in all it might be an OK place to run and get dog food but if you want knowledge and service your better of going to any other shop. read more

Thought that maybe it was a freak thing when every time that I have been to this store I was not assisted. So I came in today when there were no other customers and I started counting how many employees walked past me without so much as a "welcome to pet supermarket" SIX EMPLOYEES walked between me and what I was looking at, only once did someone even say excuse me. Give your business to blue water zoo. I should also add that every fish that I've bought here has died even though we are extensive fish keepers. I will continue to shop at blue water zoo and online. read more

This store has gone downhill... The only good service I have received at this store was with Trey! Others workers/managers are lazy.. I walked in and Krys was on her register chatting with Rachel and doing nothing and went to ask for help because the associate on the register had a line. Then was told "the associate will help you when they are done" the two of them are poor excuse for management. The store used to be great I would go there for EVERYTHING.. Now, I won't go in there for anything. I hope you read this and take a good look into other pet stores. Petland has great and knowledgeable people and fair prices, bluewater zoo is amazing for anything fish and reptiles (locally owned too), and PetSmart.. well still an upgrade from pet supermarket.. read more

Horrible service. Employees are not friendly. They do not greet customers. Never offer help. There is never anyone at the registers. Usually have to go look for someone and ask for help to check out. Often employees are talking to each other and ignoring customers. The employees act bothered and annoyed when they actually have to help and wait on a customer. Some of the employees are flat out rude when I ask them for help. They don't seem interested in making a sale. Employees don't offer to order out of stock products or check on out of stocks. Items usually ring up higher prices than what is listed on shelf tags. Unless you really need an item at this store and are able to help yourself without needing much assistance. Avoid. read more

I went there today and the employees are handling minimizing the spread of the corona virsus very well. Thanks for being open and allowing your customers take care their pets. read more

Great people, very helpful. It's obvious that they know animals. Also very clean. I'll be back.

This letter is in regards to the events that transpired between myself and your sales associate, Trevor, at PetSupermarket, store number 132 in Ft. Walton Beach, FL on February 19, 2017. I had just received news that I needed to make an emergency trip to Knoxville, TN as my cousin (age 43) had been in a severe car accident. She was in ICU on life support with not much chance for survival. It was suggested that I arrive immediately. As a result of receiving that news, I was in a state of high anxiety and fear. I asked my sister to secure flight arrangements for myself and cat to fly into Knoxville as soon as possible while I packed for the trip. Because I had not previously flown with my 14 year old cat, I did not have the approved carrier to transport her per airline regulations. My sister called PetSupermarket, store number 132, and spoke with Trevor shortly before 6:00 PM to check price and availability for the approved airline carriers. I was comforted to hear your store stocked the item and I could pick it up in time to catch a flight later that evening. After arriving at the store at approximately 6:30 PM, I was relieved to find Trevor, the employee my sister had spoken with about the carrier. I asked him to go over the details about the specs and pricing with me. I wanted to be sure the airlines would accept the carrier so I would not have any difficulty at the airport boarding the plane. Trevor responded with very aggravated and defensive behavior. I informed him of my cousin's condition, and the urgency for me to make the correct carrier purchase and catch a flight within the hour. I tried asking him a few more questions about the specifics of the carrier such as weight capacity and dimensions. Trevor remained rude, insensitive and uncompassionate given the circumstances. I asked him if there was a problem and he replied indeed there was! He said he did not like having the information he had given my sister over the phone challenged. I explained, yet again, this was all new information for me and I only wanted confirmation before my purchase. I then requested a manager and Trevor strongly stated that he was the manager on duty. I was visibly upset and could not believe how Trevor handled the situation as well as his overall lack of customer relation skills. His utter disregard of the sensitive subject matter in addition to my need for a carrier in an emergency situation was unacceptable. I would not have made the purchase (receipt attached), but taken my business elsewhere had time permitted me to do so. Incidentally, my cousin died less than 12 hours later. I was under the impression pet store employees are typically kind, gentle and compassionate due to pets being considered part of the family. I was sadly mistaken after this horrific experience with Trevor. I do not feel he needs to be working in any customer service capacity much less in a managerial position. I sincerely hope he does not treat all of your customers in this manner. Regardless, I will not be shopping for my pet supplies at your store in the future, nor referring any friends or family. I felt someone in regional management needed to be aware of Trevor's attitude and his representation of PetSupermarket at your Ft. Walton Beach location. Thank you for your time and attention to this matter. Regards, Tamara Penn read more

Ran in for a special treat for my dog Ollie. They didn't have what I was looking for but seemed to have a decent selection. The store was clean, pricing fair and an associate was readily available if I were to need assistance. I wouldn't go out of my way to come here but it is in a nice location (Uptown Station) if you're in Ft. Walton. read more

If I could give it a zero, I would! Horrible customer service. Good luck finding someone to assist you or even check you out.

This store is wonderful!!!! I was told they have changed some staff around and it shows!!! It has majorly improved in customer service , cleanliness and product supply!! So great job on getting rid of the ones that obviously needed to go!!! The assistant manager and the manager that is filling in are wonderful assets to your company!! I will recommend this location to my friends! read more

Very convenient and well stocked. I am a regular customer now. The staff is always friendly. Good selection of toys for real dogs too.

My dog and I really like this place. She heads straight for the door as soon as we get out of the car. Everyone I've interacted with on staff has been friendly and very helpful. They helped me out when I wanted to switch dog foods, and their recommendations and information has been spot on. I would recommend this store to any of my friends with pets. read more