Jerome is absolutely fantastic! The entire service is always super informative, extremely…read moreprofessional, and filled with heart. He is the only reason that my family is able to keep heat on until we have a swap on our furnace. He is worth every cent, and gets down to the very my new details of every problem. Highly recommend! The most impressive maintenance service I have ever had!

Jerome is an outstanding heating service and repairman. Was very knowledgeable with my modern setup…read moreand even corrected some improper programming with my boiler by the installer. If you're looking for good heating and cooling service, this is the guy, and he's reasonably priced!

Absolutely amazing response time even when busy. Descriptive, concise family style business…read more Knowledgeable on even old heaters from the 80's. I could not be happier that i found this alternative to altrol. Im happy i found such a friendly informative small business that i know i will go back to. -Ian c

From the owner: We are a Heating Contractor that specializes in the maintenance and repair of your oil-fired…read morefurnace or boiler, as well as oil-fired water heaters, from the burner to all the heating system components within the house. We offer quick, emergency response, as well scheduled appointments weekdays, evenings, and weekends.

Several weeks ago I scheduled a time for Alaska Best Plumbing and Heating to install my tankless…read morepropane fired hot water heater. They said they could do it. Then... today, the day scheduled for the installation, the installer said the office didn't schedule enough time to do the project and that I would need to reschedule. So... I called the office only then to be told they don't do propane. I told them that I was very specific that I needed a PROPANE water heater installed when I scheduled the appointment. Their response was they don't do propane. No apology was offered. Winter is now here and I now have to schedule with another contractor who told me it will be over a month down the road. I Am Not Pleased.

I did the plubing after a bathroom remodel. Next we remodeled the kitchen. I installed a new…read moregarbage disposal and decided to have a plumber finish the plumbing hook up and called Alaska best plumbing and heating. A young guy came out and had little or no plumbing parts. He charged me for two trips to Home Depot to get various PVC plumbing patts. He said he was done charged us $600 and left. The price for what he did was high, The next time we used the dishwasher it flooded our kitchen, I called again. The young guy came back looked at the plumbing a bit and off to Home Depot again. When he modified his work he said we might get a sewer smell in the kitchen. We did. He then charged us another $500. He also took the parts that had on the counter that came with the garbage disposal to connect to the plumbing.I said I want them back. He went to his pick up truck and brought them back. He lied about the work he did. An $1,100 screw job. 59 years here and thank goodness it was my first worst experience. You will never be in my home again. Period.

Better off looking elsewhere. Never had issues with our heating system until our new boiler was…read moreinstalled and serviced by Kraft. We had a freeze-up and had to thaw components and fix leaks ourselves. After two visits from Kraft (one to inform us that nothing could be done until we thawed everything and fixed the leaks, and one to add glycol that we supplied into the system) the heat worked for 11 days before going out again. Everyone from the technician to the owner was unwilling to take any responsibility and unhelpful in working to get the issue resolved while outside temperatures were at -40. The two other local companies I called had much better customer service. Boilers and their service are too important and expensive here to not be reliable. We won't be using this company and don't suggest others do either.

Kraft heating is always available when i need them. The men are knowledgeable and dennis has gone…read moreout of his way to figure out how to fix what was going on. With a wry sense of humor , " bet you didnt see that coming", and his expertise, I can count on their help when i need it.

Stay clear Bait and switch scheduler and techs. Dishwasher…read moreinstall tech gets to appointment to INSTALL and says oh I can't today I don't know when I'm booked pretty far out. Then tells me $600 to install it's an empty already cleared dishwasher space with plumbing and electrical there already WTF !!!!!!! $200 to come over and two hours to install so another $400 total $600 I think he was delusional or a jack ass. Lowes installs for $200 yeah Altrol heating deliberately lied about scheduling install now I'm another two weeks out to get my dishwasher installed. $600 furnace maintence 30 minutes he was done

Dan was called to replace my water heater and he went above and beyond, staying well after working…read morehours to troubleshoot my water system. He did not quit until he was sure everything was working properly. He was respectful, kept a great attitude even when my old system created additional issues.

Excellent staff! Gene got our water pump up and running. Showed me what each part of my system was…read moreand how to troubleshoot. This is the second time I used them. Would recommend!!!!! Horses were happy to have water back on.

I honestly don't understand how this company is still in business. Maybe they just treated us like…read moretrash but here's the exact chain of events. My husband contacted them April 24th for a quote. They charged him $99 to secure the appointment. It was supposed to be Tuesday at 10. The technician called at 0930 that he was on our way to our home. My husband left immediately so he can be home by 0945- the technician did not arrive until 1015. My husband told him he's only 15 min away, if he was going to take 45 minutes, he should have communicated that. At the house, the technician said they should be able to get it done this week and when he gets back to the office, he will give my husband a quote. He waited until mid afternoon the next day to reach out again. He called and the technician said "at the high end, it would be around $500". My husband said okay, we would like to get it done this week. He said he would have the front office person call my husband back to set an appt. She called him shortly after and booked it for 0900 on Friday. On Friday, we still haven't received an official quote and there was no phone call so my husband ensured to be at home waiting. The front office called around 930 and said the technician won't be able to make it today, but maybe at 2 or 230, she will call back. The next phone call he received was the technician at the door asking if he was home. My husband said no because he was at work. He immediately left to meet the technician. Once they were inside, the technician looked at the work and said this work requires soldering which he doesn't have the equipment for in his truck. He said by the time he goes back to the office, it would be the end of his day so he'll come back Monday. Why would you come to a job unprepared? Did the other technician not tell him what the job entailed? Anyway, we never received a phone call Monday and it's now Friday, still no phone call. My husband also runs a business and he would never treat any of his customers this way. I can't believe there's actually businesses that get away with this type of customer service. We were charged $99 for nothing. They can have the money. We will just make sure we let as many people as we can know to stay clear of them. THE MOST UNPROFESSIONAL BUSINESS I HAVE EVER ENCOUNTERED!

We had them come over twice, neither time was a permanent fix. The service at their building off…read morethe Richardson was great, but one of two people that came over were quite rude and told one of my family member's to go away. I understand the job can be difficult, but that's no excuse to be disrespectful. And they didn't even fix our heating problems so I don't recommend this business.

I was referred to Cowles Heating by a trusted colleague. I was able to reach Justin easily, we…read morediscussed my needs and his cost & schedule. He was able to fly out to a bush village and bring the service parts I knew we needed. He serviced my boilers and taught me a good bit about them. He showed me a couple of parts that wear out over time that I could order, and showed me how to install them so he wouldn't have to come back. I found him to be an outstanding professional and very knowledgeable about his chosen field. He said he's been doing this for 15+ years which I believe. Ill be having him come back every year to perform annual service on them.

Excellent service. I called on a Saturday because the furnace was smoking up the house. They gave…read moreme a price estimate and came right away. The final cost was well under the estimate. The technician seemed knowledgable and did a great job explaining what the problem was and how he diagnosed it, fixed it enough to get us through the cold weather and told us what we need to do next.

When you need help Gary and Patty are there. I procrastinated until the last minute swapping out a…read morepressure tank for my furnace. Well the pressure valve that had indicated the tank was bad gave out after I waited till the last minute at 25 below to change it by nature's choice not mine. Who was I able to call? Gary. Took him 7 minutes to walk me through on FaceTime and swap the part. Gary will be coming to service my furnace. Great customer service. Great guy. Great family. Call Gary if you have a question or need it done FAIR and RIGHT.