This place helped me a lot. My mother was diagnosed with cancer and gave me her house in case she…read morepassed, she did this last winter. The house was losing heat and the wood stove did not keep more than the kitchen and the upstairs bedroom warm. My husband and I applied to see if we qualified for their assistance and we did. We now have a very efficient boiler and the house doesn't lose nearly as much heat. If it hadn't been for these people we probably would have froze to death this winter. Thank you.

I've been using PNC Heating exclusively for the last 3 years for my house in North Pole. I'm…read moreextremely impressed with his responsiveness, fair pricing and quality of work. I would recommend him to anyone in the area over the competition. I know he's not going to gouge me or oversell me on things I don't need to do like some of the other places in town are known for.

Great customer service! Give these guys a call for all your heating needs. It gets cold real quick…read morewithout a working heater in AK.

Excellent service. I called on a Saturday because the furnace was smoking up the house. They gave…read moreme a price estimate and came right away. The final cost was well under the estimate. The technician seemed knowledgable and did a great job explaining what the problem was and how he diagnosed it, fixed it enough to get us through the cold weather and told us what we need to do next.

When you need help Gary and Patty are there. I procrastinated until the last minute swapping out a…read morepressure tank for my furnace. Well the pressure valve that had indicated the tank was bad gave out after I waited till the last minute at 25 below to change it by nature's choice not mine. Who was I able to call? Gary. Took him 7 minutes to walk me through on FaceTime and swap the part. Gary will be coming to service my furnace. Great customer service. Great guy. Great family. Call Gary if you have a question or need it done FAIR and RIGHT.

Stay clear Bait and switch scheduler and techs. Dishwasher…read moreinstall tech gets to appointment to INSTALL and says oh I can't today I don't know when I'm booked pretty far out. Then tells me $600 to install it's an empty already cleared dishwasher space with plumbing and electrical there already WTF !!!!!!! $200 to come over and two hours to install so another $400 total $600 I think he was delusional or a jack ass. Lowes installs for $200 yeah Altrol heating deliberately lied about scheduling install now I'm another two weeks out to get my dishwasher installed. $600 furnace maintence 30 minutes he was done

Dan was called to replace my water heater and he went above and beyond, staying well after working…read morehours to troubleshoot my water system. He did not quit until he was sure everything was working properly. He was respectful, kept a great attitude even when my old system created additional issues.

Years later, and these guys are still scamming people. I had forgotten about them until I saw them…read moreextort $100 from a business right in front of me. They showed up to unfreeze a sewer line and wanted to charge the owner over $3,000 just for placing a hose of hot water down a plumbing cleanout. Of course, you supposedly get a 10% discount if you join their "leaching" membership program for $40 a month, so $2,700 plus $40 monthly charges. Naturally, the owner said no, and they still charged him $100 for the visit--basically paying them to come over and try to extort him.

got an appoint scheduled for last week to look at our failing home water pump. wife stayed home all…read moreday to open the doors for them. then they call and say they overbooked and cancelled. fine. rescheduled for yesterday 8-10 am. i closed my own store to stay home to meet them. no one showed. they called to move it to 12-2 pm. fine. no one ever showed. or called. nothing. poor customer service is my biggest peeve. going elsewhere. disappointed for sure!

We had them come over twice, neither time was a permanent fix. The service at their building off…read morethe Richardson was great, but one of two people that came over were quite rude and told one of my family member's to go away. I understand the job can be difficult, but that's no excuse to be disrespectful. And they didn't even fix our heating problems so I don't recommend this business.

I was referred to Cowles Heating by a trusted colleague. I was able to reach Justin easily, we…read morediscussed my needs and his cost & schedule. He was able to fly out to a bush village and bring the service parts I knew we needed. He serviced my boilers and taught me a good bit about them. He showed me a couple of parts that wear out over time that I could order, and showed me how to install them so he wouldn't have to come back. I found him to be an outstanding professional and very knowledgeable about his chosen field. He said he's been doing this for 15+ years which I believe. Ill be having him come back every year to perform annual service on them.

We chose HVAC to convert our home from oil to natural gas heating using the FNSB swap out program…read morein the summer. They made using the swap program effortless. The technicians who did the demolition of the 50+ year old oil unit were very careful. The new unit fit perfect. The three days of the install the whole team was great! Arrived on time and finished without interfering with family dinner. We were so happy with them we had them yank our electric hot water heater and install an on demand natural gas model. Two years the natural gas furnace and hot water heater have been running problem free, have not had to call them for anything.

While the initial service was good, what I found is they installed a unit in my home that they…read morecannot easily service as filters are not readily available in the area. I did not know filters were not available until I called the to find out where to get them, well, guess what, they don't carry them and neither does anyone else here. I have to search the internet for someone willing to ship to us at a reasonable cost and then spend 150.00 for a filter that will only last 6b months. Over the supposed lifetime of this unit - Just the filters alone will cost 3000.00. Very disappointed that a company would install something they cannot service in this community

I am finding myself relying more and more on Clint, Adam and their team for their help maintaining…read moreour properties n Fairbanks. I am in... "Asset management" and i can honestly say that it's really hard to find any vendor that eagerly accepts the challenge and wants to help assume any real responsibility over aspects of a job that may be beyond their area of responsibility. As little as possible is what I'm used to seeing and even more so in Fairbanks for some reason. I couldn't say that the opposite is any more true for industrial service. They really do go above and beyond to help us make sure all aspects of our commercial real estate sites are being managed properly and often pickup the sack where our other guys are lacking. I would highly recommend them for anyone needing HVAC servicing, specially if you don'y want to wait a week for results and answers... Thanks so much guys!

Heating, cooling, refrigeration and controls...friendly and professional technicians...same day…read moreservice...thank you very much..

Better off looking elsewhere. Never had issues with our heating system until our new boiler was…read moreinstalled and serviced by Kraft. We had a freeze-up and had to thaw components and fix leaks ourselves. After two visits from Kraft (one to inform us that nothing could be done until we thawed everything and fixed the leaks, and one to add glycol that we supplied into the system) the heat worked for 11 days before going out again. Everyone from the technician to the owner was unwilling to take any responsibility and unhelpful in working to get the issue resolved while outside temperatures were at -40. The two other local companies I called had much better customer service. Boilers and their service are too important and expensive here to not be reliable. We won't be using this company and don't suggest others do either.

Kraft heating is always available when i need them. The men are knowledgeable and dennis has gone…read moreout of his way to figure out how to fix what was going on. With a wry sense of humor , " bet you didnt see that coming", and his expertise, I can count on their help when i need it.