I was given an xbox xmas 2024. X series 1 TB as a gift. I never opened it because i work a lot. So…read morelast month when i finally unboxed it, it wouldn't boot up. I contacted Xbox Support and they did what they could across the phone and then told me to go to the Midlothian location to get it flashed. When arriving there they took my unit in back for 3min then came back out and said it needs a SSD card. I then took it somewhere else and they flashed it and had it ready in 1hr. This place is "Hot Garbage". Stay away. Appointment ID: 22161354

Came here to get my MacBook screen fixed. Devon the tech working that day was able to find the part…read morefor my repair the same day and get it ordered. Two days later and they called to say it was ready to go! There was a large scratch across the top of my computer as well and when I picked it up it was magically gone! Devon let me know that the parts they use include the screen with a new top part as well, so bonus! Looks good as new!

Update 2: 4-stars for owner…read more1-star for staff at location and repair Owner called and has sent a full refund after discussion. Also offered to repair again, but after the escalation of this situation and dealing with staff at store on multiple occasions in-person and phone asking to have this done in the first place, we declined to use them to repair the cracked screen. Update: "Jeff", the manager reached out to repair via text, but we simply don't trust this business after visiting in person and then calling twice afterwards to have them replace in one day. Sorry, but we have never had a cracked phone screen in this household until we used your product. And it very well could have been cracked or dropped by your business since we noticed the cracks less than 18 hours after getting the phone back. It's a shame you couldn't replace it when we brought it to the store. Hopefully, a refund will be made since we gave you three chances to make it right. Steer clear! This place will swindle you. They do not honor warranty. Had a screen replaced because the touch aspect stopped working. Had phone for four years and never had a cracked screen. Less than 24 hours after getting it replaced, screen cracked and not by dropping. Paid $150 to replace the first time for an older Samsung Galaxy. Staff was rude and said they don't replace from phone drops, but if they opened phone they could tell if it was dropped or not. Hmmm, so I should believe them to tell me if the phone was or wasn't dropped? As it's an older phone (four years), I can guarantee it has been dropped a few times, so looks like an easy out for them to not cover warranty. They are either really bad at repairs or offer cheap replacement products to customers. Go to a more reputable place, like Computer Cave. They are honest and offer quality repair and products. Staff at this Fruit Fixed Store couldn't even tell me how much the part the cost or even acknowledge that glass can crack from cheap quality or improper repair. Save your money and repair elsewhere at a more reputable place.

Stopped in today. My Pixel 5 couldn't hold onto the charging cord. I tried to clean out the lint…read morein the USB port, but then my phone wouldn't charge at all. The technician was knowledgeable, helpful, and offered great customer service. I walked out 5 minutes later with a functioning phone. They did a fantastic job, and I certainly will do business with them again.

Great service. friendly, knowledgeable staff. highly recommend. Much easier than trying to make an…read moreappointment at the apple store

Great place! The staff are helpful and knowledgeable! Give them a visit and check them out!read more

I have a 75 inch Roku TV that needs the backlight repaired. I told the technician this when he…read morecame. He does the diagnostic and proceeds to tell me I need the backlight and a new power source. Nothing was wrong with the power. You can hear the movies you just could see it. Then the tells me he has to call the office to see how much it will cost but goes outside to make the call. Then returns and attempt to quote me $490 for a tv I paid $670 for brand new. So I denied the service and paid him $75 to tell me what I already knew

You claim you review customer calls .... Clearly you do not or you would not keep the jerk guy…read morearound that answers the phone. He is ALWAYS so rude. This was not my first experience with your company but I promise it will be my last. I figured everyone has a bad day and I try to give a little grace. But after this last attempt to work with your company...I'm going to make sure you are exposed to the review you deserve because you do not employ anyone with decent customer service skills.

Replaced cracked iphone screen. The process didn't take long. Was reasonable price. The staff was…read moreFriendly and helpful.

This is one of the few places that I found to replace the battery on my apple smart watch…read more It is located in a mall area in the short pump area. Plenty of parking. The store itself is pretty small with no frills inside, which was fine. They had to send my watch to another store to get it replaced so it took 3 business days. The cost was around $125. Kind of high for a watch battery but cheaper than a new smart watch. My only complaint is that I took my watch in because of a bad battery so my % battery on drop off was like 10%. When I picked my new battery watch up, it was a 3%... I would have liked to have had them charge it some at least so that I could see that the new battery was replaced. It is kind of like picking up a watch or clock at another store and it isnt wound or set to the right time. But it worked find once i charged it I was glad to do this route vs a new watch.

they do not know their own inventory. I called for a specific battery. I was told they have it. I…read morewalk in and the first thing they say is they don't have it. waste of time just use Amazon, it's same day delivery now.

Refused to change car battery even though time was reserved and battery was already paid for …read more.. wasn't even raining it rained the day before. I explained I can't shut my car off or I'll b stranded. Employee response you can come back a different day. Asked for my card and refunded my money Went across parking lot and oreilly sold me a battery 10$ cheaper and put it in instantly The gentleman who was a bigger guy ( they don't wear nametags) was just too lazy to do it. My business as well as my associates will no longer use your business