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    Response rate

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    Services - PNW Comfort Solutions

    Air duct cleaning

    Air duct sanitization

    Air duct filter replacement

    5 More Services

    HVAC installation or replacement

    HVAC system repair

    HVAC system maintenance

    Water heater installation

    Water heater repair

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    Recommended Reviews - PNW Comfort Solutions

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    2 years ago

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    2 years ago

    Israel and his team are great! So kind and very dedicated! I appreciate their hard work, attention to detail, and very competitive rates!

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    Appliance Repair Plus

    Appliance Repair Plus

    2.3
    (38 reviews)

    If I could give SOUTH SOUND APPLIANCE/ARP a 'zero' I absolutely would. Similar to the other 'one…read morestar' reviews, this company started out in a 'professional enough' manner, connecting with us in a relatively short period of time after first being referred to us by Fidelity Nat'l Home Warranty, however, their professionalism went down hill quickly. Again, similar to previous reviews, after taking several weeks to have someone come out and 'diagnose' the problem with our appliance, the paperwork was never turned it so that the 'next step' could be taken to schedule an actual technician. I had to make several follow up calls to ARP to get someone in to do the work. As they only seem to service my area only early in the week, I had to take off work to make sure someone was home and wouldn't you know it? They cancelled an hour before they were supposed to show up. By this time, we had waited 5 weeks from the time of our initial contact til now. After complaining to (one of several managers, it seems), I was told someone would come back out on a day more convenient for me. Someone did come out, worked on the appliance, and left, telling me he ran the appliance to make sure it worked. It didnt. Trying to reschedule again (now, 2 months later) has been a nightmare. When the receptionist is out, it seems they fill her position with someone who is not able to help and has little or no ability to make scheduling decisions. It was after my final conversation with 'manager' Ken that I decided to cancel my policy with Fidelity (making the referral to ARP), Ken's sh*tty, unprofessional attitude was the final straw needed to cut ties with both. We paid a service fee ($75) to have someone cancel on us and then NOT correct the problem. Before my own experience with this company, I read a customer review calling these folks 'crooks' - absolutely correct. Urgent (repeated) warning: do not work with South Sound Appliance/Appliance Repair Plus. They are crap!

    Lowes assigned Appliance Repair Plus to us for washer repair. We live on a Naval base and I…read moreexplained that to gain base access I would need to meet the repair person at the gate and they would need current ID. As soon as I mentioned the base the receptionist put me on hold and quickly came back to say they don't repair appliances on base. I made sure she understood it was a privately owned appliance - that didn't matter. No repairs on base - period. How disappointing to be refused service because we are a military family. Steer clear of Appliance Repair Plus.

    PNW Comfort Solutions - hvac - Updated June 2026

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