We would give 10 stars if we could! This company, owner and crew are all very helpful, professional…read moreand friendly. Our call to them was an emergency boiler issue after a water leak. They came out on a holiday weekend to assess the problem. Our radiant heat floor system is very complex and covers a lot of square footage. They came out and did all the work necessary to fix the problem. They explained in detail the issue, possible reason for the issue and different options on how to fix it (our choice). They even spent extra time to add/change things to make our system more energy and cost efficient. The price for all of this was very reasonable, even less than we anticipated. Why would you use anyone else when you can use the BEST! Thank you, Sanitary Plumbing & Heating for OUTSTANDING service.

These folks replaced the water heater for our radiant heat system. Most other plumbers that I…read morecalled were not that helpful or didn't seem terribly interested in the job. These folks called me back, worked us into an already busy winter schedule during a pandemic, did a great job, explained everything clearly, and even taught me things that I didn't even know about my heating system. The estimate and final price were very reasonable. They sorted the original setup we had beyond just replacing the heater, including the surrounding plumbing as well. They were always looking for ways to do things economically, I think we can all appreciate that. Everyone was kind and careful enough for me during COVID-19, which I also really appreciated. Thank you.

I bought a system from them about three years ago, they are nice people, they did a good job and…read moreprovided a fair value. The only potential issue with them is they can be hard to reach on weekends and holidays or when they go on vacation. That said, when you reach them they come out right away even on busy days.

Brooks Comfort are awesome, they installed a Daikin A/C unit in our home, very professional…read more They care very much about their work, everything is done with the upmost detail. They went over the top to make sure we are satisfied and comfortable, I highly ! Recommend them. Very exceptional company!!

We are homeowners, and after 15 years our HVAC system finally failed and required a complete…read morereplacement. We received estimates from five different HVAC companies, and Taylor Heating and AC stood out for two major reasons: they offered a free 10-year labor warranty and 5 years interest-free financing -- something none of the other companies matched. Our sales representative, Nar Lopez, was outstanding -- professional, knowledgeable, and easy to work with. He clearly explained our options and helped us feel confident about moving forward with the project. During installation we experienced some issues and concerns, including equipment delivery mix-ups and routing details that did not match what we had discussed. Initially, this caused frustration and concern for us as homeowners. However -- and this is why we are updating to a 5-star review -- Taylor Heating and AC responded quickly and professionally. Their leadership team stepped in, listened carefully, and committed to addressing every concern. They have agreed to correct and resolve all outstanding issues, which truly demonstrates accountability and pride in their work. That level of follow-through and customer commitment is the mark of an outstanding company. The installers Zachary Nestegard and Blake Oliver, along with Dan the electrician, were courteous and hardworking on site, and we appreciate their efforts. Most importantly, the company's willingness to stand behind the job and make things right earned our confidence. Because of their responsiveness and commitment to customer satisfaction, we are happy to recommend Taylor Heating and AC

Got upsold for a number of items at consult. Guy showed up to install high ceiling chandelier and…read moredidn't realize it was a 2 man job. Rescheduled--no show. No call, nothing. Months passed and someone from quality control reached out. They apologized abd rescheduled. Day of I got a call to reschedule again because they hadn't read the notes it was a 2 man job. Final day of reschedule--no show. No call saying they were late. Nothing. Better at selling than doing the job.

It was a quick fix (just a slight reset). Service cost seemed higher than it should have been.read more

I chose them to install our ductless heating and cooling unit and it was the best decision I could…read morehave made. Their maintenance team is professional, thorough, kind and personable. Not to mention the office lady who is wonderful too. In the beginning, I've had a few hiccups on my end, but she remained professional and respectful. I would recommend them.

I got a quote from Narrows, Costco- Brennan, Pacific Air, and Tahoma Comfort Systems. Tahoma…read moreComfort Systems seemed less like salesmen and more into being honest about what we needed. The guys also seemed very knowledgeable which gave us a boost of confidence about the work that would be done. The quote fit well within our budget. Shawn and his crew did a great job getting our furnace and AC up to code etc. They dealt with the difficult ductwork issues in our crawl space to improve airflow to colder parts of our home. Now the air flow is much better and we are very comfortable! My neighbor is now getting a heatpump and updating his furnace too through TCS. Tahoma Comfort Systems went beyond what any other installers would have done and we are happy.

I messaged this company here before I hired their services. This was the 3rd company I had called…read morefor my hvac issues. I explained as clearly as I could what the other 2 had said before they gave up on it. So they would know going in, that this was going to be a difficult fix. They assured me they wouldnt give up, that they would keep on it until they fixed it. Well 2 stars not one because Keith gave it his best effort, but inevitably gave up. He stopped responding to my texts, and when I called the office to see what was going on, they said that the fan that was ordered to replace mine, was incorrect, and if I wanted them to still fix it, I'D HAVE TO FIND THE FAN. Well I emailed Goodman (the maker of my unit) and they refused to work with me because I'm a home owner not a company. Basically this company gave me the run around for 3 months. Now 7 months into trying to get this damn thing fixed, and the new company i had to come in after Tahoma says theres nothing wrong with the fan. Tahoma also charged for an hour of labor, and the cost to determine what was wrong with it. (And watch out! They'll charge for an hour of labor to order your part for you as well! They only refunded that after I complained that they never quoted that before charging me) However they could never tell me what was wrong with it, and it never got fixed. Keith was great though, well, until the company told him to stop replying to us. It's OK to admit you don't know how to fix something, just tell us before we're trapped in this oven of a house in the middle of summer.

The good: We had oil heating that went bad and they were…read moreable to put in a heat pump and rip out the existing furnace, hook up the new unit to the central ducting and run lines outside to the unit. We haven't had an issue with the unit since install 1.5 years ago. The bad: The workers put their food on our clothes that were on top of the dryer, staining a pair of jeans with grease. They stained the carpet with the old furnace removal, however paid to have the carpets cleaned and the stains came out - it was inconvenient and another day spent waiting on someone to fix their goof. I had to convince the workers to put the outdoor fan unit on the far side of the house vs where they wanted to put it which was on the other side of our deck's privacy wall. Thank goodness I was adamant here because it would have been SO noisy when it kicks on and we are relaxing on the deck during the summer months. The lines they ran along our house are insulated, but the insulation failed shortly after being installed so now there's tear spots in the black line insulation and looks bad. The lines were also ran poorly. Instead of running them lower along the foundation, they came up around the back door and curved the line to run higher. It's an eye sore plain and simple. We had the install during November so we spent no time outside. Later that spring we noticed how crappy it looked when we were outside more and asked if they could re-run the lines, figuring it would take hardly anything since everything was already in place. I inquired 3+ times about this, even emailing pictures but I was ghosted with no response. You'd think paying $13,500 for a new unit you would get better customer service.... Lastly, they called for a yearly inspection and asked if I'd like to schedule one. I agreed! At the end when I made sure it didn't cost anything, that's when they informed me it would be $200-300 (I can't recall the exact price). I would've been hosed had I not asked. I was shocked at least a few weren't included in this huge purchase. If I could go back I would choose a different company, but that's why hindsight is 20/20. You live and you learn.

This is a top notch company. Very knowledgeable and friendly. Had a Bosch mini split system…read moreinstalled today. Austin and Nick installed this and you couldn't ask for any better. They took the time to answer all my questions and helped me understand how everthing worked. Thank you Lance and Rich for starting the ball rolling and giving me a very fair price. Highly recommend

My family and I went through this company for a new heating and AC unit and they were supposed to…read morecome back and do an inspection like a month later and do follow ups with us a couple months after that and we have not gotten a call not an email And we have tried calling them too and it's like they don't even exist. I don't understand how company doesn't respond to phone calls are heating/AC unit is making weird smells every time we use the AC side I don't know what to do and I'm getting very irritated with them.

Jen came to my rescue . Furnace works now. Thanks so much Jen. However Sears is still on my list…read morenot to buy anything not even a dog house!

Your company recently inspected the HVAC system in my rental. These are photos from before and…read moreafter their visit. Their technicians (Dale and apprentice) colluded with the landlord of the home to provide a report saying that there was no HVAC cleaning necessary, and no safety hazards in the home. I have Mast Cell Activation Syndrome and have been very ill in this home. I provided the company with my doctor's accommodation letters that I also provided my landlords, stating that I must have the dust removed from the home in order to reside in the home safely. And because the homeowner is their client, this company created a false report and refused to hear pr address legitimate safety concerns. Highly unethical company. Clearly just in it for the money. Avoid at all costs!

My heater stopped working and after searching YouTube and phoning a friend I isolated the problem…read morewith my furnace. I needed a new igniter which was unavailable at most hardware stores I searched and the needed part wouldn't be available for delivery for 7-10 days. Capitol did not have the part on hand nor were they a vendor, but their customer service relayed me to a local supplier, Ferguson that might have my replacement parts. I was fortunate that my house was only 60F inside but my pets were cold, and they couldn't just put on a sweater all day. I greatly appreciated the service I received for no gain that allowed me to make my home a warm place again. Thank You!