Sunset air for many years has done us well for both heating and air issues to electrical. No…read morecomplaints.

Sunset Air I would avoid at all costs especially if you live on Anderson Island. I have only once…read morebefore done a negative review on any company but this time I feel compelled to do so. First of all they have to take a ferry to our island which is inconvenient for most businesses from off the island we understand that. The issue stems from their charges they use to come to the island. They charge a flat rate of $250.00 to come here for every customer they have that day they will only come over when they 2 or more appointments. The standard going rate from every other contractor is the cost of the ticket which is $33.00 or up to $75.00 per customer. We had them come and service our 5 year old mini-split it wasn't cooling back in mid September of 2025. We are snow birds and left the island the week after they were here to go to AZ for the winter. We came back on Memorial Day 2026 when about 3 weeks later we tried to use the AC but it still wasn't working. We called Sunset Air back to have fix what they hadn't fixed before. Their charge for the repair in September was $1,219.00. When we called them back they said it would be another $250.00 for the ferry ride plus a $250.00 service charge just to look at it! The repairman was average at best the 1st time he didn't even put it back together with all the screws I had to do it myself. We will be calling the Attorney General to log a complaint about their shady practices. Sadly, Bill Cunningham

My heater stopped working and after searching YouTube and phoning a friend I isolated the problem…read morewith my furnace. I needed a new igniter which was unavailable at most hardware stores I searched and the needed part wouldn't be available for delivery for 7-10 days. Capitol did not have the part on hand nor were they a vendor, but their customer service relayed me to a local supplier, Ferguson that might have my replacement parts. I was fortunate that my house was only 60F inside but my pets were cold, and they couldn't just put on a sweater all day. I greatly appreciated the service I received for no gain that allowed me to make my home a warm place again. Thank You!

After finding a incomplete and dangerous installation done by a competitor, Capital came to our…read morerescue and we have been using them for years now. They installed and take care of our duel zone heat pump system, recently replaced our old hot water heater, service our fireplace, and have done some electrical work. Although we have come to expect the service team members to be highly professional and personable, Last year's annual service tech Gabe and more recently this year's tech Christian, both exceeded our expectations. It seems so rare to find individuals who really love what they, bring gentle humor, can involve you in the process without talking over your head or down to you, and investigate further when something catches their eye, even in a 120 degree attic. It's seems like the concept of being a Craftsman... has been reduced these days to expensive custom tradesmen like wood workers, etc. But I know a business where they still exist and are available everyday... and that of course has been Capital Heating, Cooling, Plumbing & Electric.

Hands down the best company to hire! They were very professional, install was flawless and works…read moreperfect. So happy with this company and glad I didn't go anywhere else. Do you self the favor and hire this company you will not regret it for a new install!

I have used this company for every HVAC application imaginable and every single visit has been…read moreprofessional, knowledgeable, and on-time. These are the folks who installed and now service my new(ish) heating system which is energy efficient to 96%. This has saved me a boatload of money in utility fees when compared to the old system and I'm doing something for the environment. Yes, they're expensive but so is everybody else these days. At least Air Handlers is worth it.

After Alpine Ductless installed three mini splits at our residence, was so happy with their work I…read morecontracted with them for installation in both units of my duplex. From the beginning meeting with sales guy, Josh, to final installation at duplex, all personnel top notch. My tenants commented on professionalism, competence and friendliness of all the staff. I totally agree and would hire them again if I ever need additinal heat pumps.

Electrician damaged my expensive furniture and mangled the outside of the siding. He was going to…read morejust leave but I insisted that he try to fix the siding that he'd left protruding way out and the rest of the siding with gaps for rain (water) to enter the home. He finally repaired it but it looks horrible. Moreover, the HVAC Minsplit system they installed contstantly makes loud noise. The original guy who came to set up the installation assured me they would install the unit behind the guest bedroom so that noise would be limited to my bedroom, but the installers insisted upon placing it behind my bedroom so I listen to what sounds like a jet warming up (constantly). Moreover, the minsplit unit in my bedroom is loud with constant LOUD clicking, popping, and humming. And aesthetically, the crew insisted upon installing the unit on the side of my home rather than underneath as their initial consultant assured me it would be, so the lines run directly along and under my bedroom window. While the crew was nice and friendly, they did install and run. At the very end just before leaving the one (less friendly of the two) tech handed me the remote and a manual and he demonstrated a few basic buttons to push, but this remote is a nightmare. Just google "How to operate Hisense remote" and you'll get countless examples but none that match your remote. And when you send a note to Alpine asking for a link you get no response. Anyway, don't use Alpine and above all don't let them or anyone else talk you into installing a Hisense HVAC Minisplit. Sorry, but if your installation is anything like mine--you'll never get a decent night's sleep again. --Sleepless in Tumwater

This company broke my ceiling while in the attic and tried to slip away without telling me. My…read moreteenager told me right after he left. I called them immediately. They came out and offered to make things but they not fixed it. The repairs were more than estimated. They said there was more additional work after the original estimate. And, found even more work while finishing up. I have had somebe check their work and appears that repairs have been made. But I would not recommend them as itvwill cost you.

If you go through PSE for a home energy assessment and they give your three names, go with Echo…read moreEnergy! Kyle came out and assessed our home for possibly getting extra insulation in the attic crawl space. That's not what we need and he was honest enough to tell us that. Then he came up with some options to address our issues of extremely high winter power bills and why we might be able to change this with some insulation in the crawl space UNDER the house where a great portion of our heat ducting is. What he said makes complete sense since our summertime AC usage does not cause our power bill to go through the stratosphere. Honest and on time! Actually, called because he could come a bit earlier and that was just perfect for us. He spent a lot of time investigating issues. Echo Energy appears to be a keeper.

It is wonderful to work with people that are punctual, honest and knowledgeable…read more They immediately spotted the problem and took care of it. The first plumbing company we had out had good intentions but lacked knowledge to fix the problem. I would definitely recommend them to friends and family.

How to power outage that destroyed a 23 year old tankless water heater. Garth came out on a…read moreSaturday who is the owner and looked at my situation contacted Rinnai for possible parts which they didn't make anymore. We opted to get a new more efficient water heater. The bid was very reasonable they sent two professionals out to take care of the job which was a little more complicated due to my old house. They finished in about 5 to 6 hours everything looks great and works functionally well. Very professional job cleaned up and had great communication throughout. Thanks, I'll be using you again for my plumbing needs. JP

We would give 10 stars if we could! This company, owner and crew are all very helpful, professional…read moreand friendly. Our call to them was an emergency boiler issue after a water leak. They came out on a holiday weekend to assess the problem. Our radiant heat floor system is very complex and covers a lot of square footage. They came out and did all the work necessary to fix the problem. They explained in detail the issue, possible reason for the issue and different options on how to fix it (our choice). They even spent extra time to add/change things to make our system more energy and cost efficient. The price for all of this was very reasonable, even less than we anticipated. Why would you use anyone else when you can use the BEST! Thank you, Sanitary Plumbing & Heating for OUTSTANDING service.

These folks replaced the water heater for our radiant heat system. Most other plumbers that I…read morecalled were not that helpful or didn't seem terribly interested in the job. These folks called me back, worked us into an already busy winter schedule during a pandemic, did a great job, explained everything clearly, and even taught me things that I didn't even know about my heating system. The estimate and final price were very reasonable. They sorted the original setup we had beyond just replacing the heater, including the surrounding plumbing as well. They were always looking for ways to do things economically, I think we can all appreciate that. Everyone was kind and careful enough for me during COVID-19, which I also really appreciated. Thank you.

Excellent, timely service. Came to our rental in less than 24 hours. Plumber, Gabriel, was skilled,…read morepolite and helped make educated decisions every step of the way.

Highly recommend this company. They traveled 45 miles to help us with our kitchen sink drain…read morerefinishing. The plumber took less than 5 hours and was extremely helpful. They can be pricey but they're thorough and I'd rather have quality work for a high price. Thanks so much!