A great business run by a great family! I highly recommend them! They do gorgeous work!read more

WOW, I can't remember when I spoke to a customer service rep as rude and unprofessional as Lacy…read more A few months ago, I purchased a few thousand dollars in Tile from this company. I had a problem with the installation and called to get replacement and possibly look at some more. She indicated to me that her first appointment to come into the showroom was a month out. When attempted to indicate that I already had product that I just needed to order more, she said "we're not a good fit for you" and hung up on me. I run 3 businesses... dealing with difficult clients and customer service. Behavior like this is never acceptable. Motor Mouth Lacy, in a condescending, rude, and aggressive tone hung up on me before I could explain that I was a customer looking for prior product. I actually called back to get Lacy's name, I said to her that I didn't appreciate her condescending tone, lack of professionalism and she hung up on me again. At no time did I raise my voice in either conversation, use profanity's or calls names. Frankly, she hung up on me less than 30 seconds after I got on to the phone. I imagine Lacy is either part owner or family member. I can't actually imagine anyone with her lack of skills and behavior is actually employed. Or maybe the employers don't know about her behavior.. that frequently happens.

Service The staff were professional and attentive to our…read moreneeds. Selection They have variety of items if you need something unusual they might have it. Value Items seem durable for the most part. A little prices, but it is worthes for some items.

Amazing store, with a variety of culinary treasures. We had…read morea not so great experience as when we went to check out, the cashier, who had seen my mother next in line to check out, chose at that moment to walk away and talk to other people within the store leaving us at the cash wrap and not coming back. Luckily, Stacey saw us standing and waiting, and at that point it had been about 5 min of waiting. So thank you, Stacey.

I reached out to them about a bathroom remodel project mainly because they are local and a smaller…read morebusiness; I make every attempt to support small businesses wherever I am and especially at home. I got zero response from the company to my inquiry. It's been several weeks now; I will look for a responsive company.

Working with Ken Howlett and his fabulous team at Coyote Hollow was probably the best remodeling…read moreexperience I have ever had, in the 40 years I have owned houses. It is not possible to overstate how good these guys are. Mine was a smaller job, a second story deck with a sliding door. My previous contractor for this job never bothered to show up, after waiting 6 months. I gave up on this project because in 2020-2021, construction costs skyrocketed as well as materials. No one wanted to do a small job like mine. Well I just took a chance, and called Ken. I couldn't believe how fair his pricing was, and he was able to start my job almost immediately, due to a break in his schedule. They showed up on time every day. He answered my calls immediately, every single time. The were so clean, inside and out. And when a problem rose up, as they do with every job, do you know what they did? They actually just went ahead and solved it without having to come to me and complain and ask for more money or whatever. They treated my job like it was the most important thing they had ever done. I am just blown away. And grateful. Thank you Ken and team. I have attached some pictures, even though this is before paint, etc.

Great staff, great customer service, beautiful project finished…read more After reading some of the reviews here, I admit I was hesitant to go with Creative Countertops. But, I really wanted to deal with a local company, not some big outfit from across the water. Bill at Creative was great when I made my initial visit. He knows his stuff, took his time to explain everything, and followed up every question. I ended up picking a granite I never thought I would, but the price was right. It took couple of weeks for templating appointment, and then two weeks for the manufacture which they do on site with their giant machines. I really liked being able to review how my countertop pieces were being placed on the slabs I chose, and having the ability to tell the designer "please turn that one 90 degrees, to take advantage of that white area I want to see in the top right corner of the backsplash" etc., because they have photos of your slab they lay out on! The installation guys, that I ended up calling the "J crew" because all three of their names started with J, were extremely polite and professional. Yes, sadly we ran into couple of issues. Not with the extremely complicated pieces with 6 different angles that had to go into awkward places - those "weirdos" were all measured and fit perfectly. It was the rectangle backsplash piece that had an issue, and it was addressed on the spot, and resolved to my satisfaction within 2 days. Kudos to Creative to owning their mistake, owning it, and making it right. Overall, I would go with these guys again, and do recommend them. And no, they didn't ask me to write them a review.

I definitely recommend Creative Countertops They do excellent quality work and are friendly and…read moreprofessional. The staff addressed all my concerns and kept open communication from initial estimate to the finished product.

Pre finished yellow oak floor purchased and installed through Shoomadoggie very very happy with the…read morework. During demo they found water damage and help me find a contractor to fix it. Couldn't be happier

Owner is nice Tho I was put in an uncomfortable situation…read morewith the owner and the worker when called about the carpet on my stairs The carpet was moved around but still looks poor and it's upsetting to see everyday

They were very helpful in selling us a remnant from a previous project, reasonably priced, and…read morereferred us to an installer for this month, since they were booked out a few months. This was for a single counter top to complement existing counters. We will be asking for their help again when we re-do the backsplash around the kitchen and remodel the master bath.

This review is LONG overdue. Olympic Peninsula Stone is an…read moreamazing company to do business with! My first encounter with them was when I was picking through their bone yard to come up with some quartz countertops for bathrooms in 2 houses. Anne was so accommodating working with me even though I knew she had so many other clients with big projects on her plate. As time went on our original countertop installer completely dropped the ball regarding the kitchen for both houses. Never ordered the quartz and never communicated the debacle to us. After many inquiries I found out that our colour choice had been discontinued. These were 2 custom homes. I reached out to Jason and Anne from Olympic they dove right in and saved the day, not without a ton of legwork, follow-up and extra effort to find the last two slabs in the US of the one quartz colour from the original order. The other order, let's just say, they are miracle workers. But it gets even better.... Original installer told me I needed more than the 2 slabs to do our kitchen and master bath, BUT Jason came out and cleverly templated our site. The countertops have a design that connotes a rhythm to it and their technicians (artists) cut the tops and waterfalls as to not interrupt its intent. From top to bottom this is a business that you will want to work with. You can see that everyone appears to enjoy their job and their clients. Refreshing in today's world.

When we bought our house in 2020, we knew one of the first big projects we wanted to take on was a…read morekitchen remodel. The kitchen was dated, small, and hidden behind walls. Absolutely no fun to cook in. A google search brought us to A Kitchen That Works, and Molly. After an extended phone consultation, and then an in-person meeting. The decision to work with Molly was an easy one. She was very knowledgable, and easy to talk to. We completed the initial design and planning stages in the Winter of 2021. Expectations and schedule were set from the get-go. We knew exactly what needed to be done (by us and her) and when. Molly is so in-tune with the industry...when she heard cabinet prices were going to be increased, she let us know immediately, and we were able to jump on ordering before it happened. Construction began in March of 2022 and was completed in June 2022. We were living in the house during construction (my husband working from home). The job site was left tidy each day. Molly has a great collection of sub contractors she works with, each one equally knowledgeable and as impeccable as her. And trust me, the poor electricians were really put to the test at our house! We only had a few small delays, neither of which were Molly's fault (a pandemic can definitely make things difficult). But, communication was clear, and we always knew what and why something was (or wasn't) occurring. I would absolutely work with Molly again and recommend her to anyone. She is not only an amazing designer and general contractor, but an all around good person. I will not hesitate to call her for our next remodel project. Her and Clive are now on our Holiday card list, whether they like it or not!

After hearing a presentation by Molly McCabe (AKTW), a few years ago, when it came to considering…read moreour own remodel there was no question who to hire. Known for coming in on or below budget Molly met that criteria. It's clear she knows her stuff and for those who think it's easy handling not only different tradespeople, but personalities, particularly being in a 'man's world', she ran a tight but fair ship and all the workers I talked to privately expressed their admiration for her work. As I sit here and look at all the details in one part of our now open concept downstairs, it's a package that all works: placement of windows, lighting, etc as well as choices of trim. doors, etc. And though ultimately all the choices were ours, she nudged us in areas to find the most practical and aesthetically pleasing elements. I can honestly say, each morning when we enter this space, it's a beautiful sanctuary.

........Just got a kitchen from them Erica is very friendly…read moreand knowledgeable !!!!!!!!!!!!!!!!!

We haven't had the countertops installed yet, but working through the sales the staff has been…read morefantastic; easy to work with, understood our wants and needs, and we're very courteous and confident in their knowledge.