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    Pocasset Getty

    1.0 (1 review)

    Services - Pocasset Getty

    Auto wheel and tire repair

    Pocasset Getty Photos

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    2 years ago

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    Sullivan Tire & Auto Service

    Sullivan Tire & Auto Service

    3.8
    (44 reviews)

    Thank You Sullivan tire. They have been a huge help with…read moreme in figuring out a vibration problem with my new Ford Maverick truck, where a Ford dealership would not. I would strongly recommend using Sullivan tire for all your car's maintenance needs !

    Avoid the Wareham and Plymouth locations unless you want to be scammed for unnecessary repairs…read more I brought my 1998 Chevy Express conversion van in for a routine alignment. My trusted independent mechanic had just completely rebuilt the front end with brand-new inner/outer tie rods and stabilizer links. Crucially, my mechanic personally freed up all the camber and caster adjustment bolts beforehand so the alignment would be seamless. Wareham pulled a lazy "tow and go" and claimed they couldn't reach the bolts. Corporate stepped in and sent me to Plymouth, claiming they had the proper tools. Plymouth called me with a fabricated story. First, they claimed the adjustment bolts were frozen. When my mechanic called them out on that lie, they immediately shifted their story and claimed they could turn the bolts, but the upper control arm was "seized to the frame," refused to adjust, and would need to be cut off. They immediately tried to hit me up for a $1,200 quote for new upper control arms. Here is where they caught themselves in a massive lie: the control arms on this van are relatively new insurance replacements, and when they handed me the final alignment printout, the camber and caster numbers were completely different from when I drove in. Basic physics and suspension geometry dictate that if the alignment numbers changed, the control arm physically moved. They forced the adjustments even further into the red, threw my perfect toe spec completely out of alignment, and then tried to scare me into a massive, unnecessary $1,200 repair. I refused to pay a single dime, walked out with my van, and took my business to an honest independent shop. They rely on cookie-cutter corporate sales scripts to exploit people they assume don't know any better. If you go here, check your printouts carefully--their own data exposes their dishonesty. UPDATE: Regional Manager called me from Barnstable to address this review. Instead of investigating a documented safety issue or addressing the physical data proving the alignment numbers changed on the rack, he spent a two-minute phone call yelling at me, attempting to talk over me, and trying to bully me into removing my public feedback. He admitted that the camber and caster numbers moved, but claimed that a technician turning a wrench and changing the vehicle's geometry on a screen is just a "matter of opinion." He then tried to guilt-trip me by stating they spent five hours on my vehicle, ignoring the fact that they spent those five hours actively making the alignment worse to fabricate a twelve-hundred-dollar repair checklist. This company does not care about vehicle safety or mechanical reality; they only care about manipulating public metrics and protecting their store scores.

    Cape & Islands Tire

    Cape & Islands Tire

    3.6
    (14 reviews)

    After they stripped out my wheel lock key, and I found a wheel lock hanging on one of the studs by…read more1 thread, I attempted to call C&I on Saturday afternoon at 2, but they were closed at 12. I had to purchase a new set of locks from dealer. I stopped by Tuesday to be compensated for the locks and Joe was not there to help solve the issue. He called me Wednesday asking why I didn't just let them fix it on Saturday, or call on Monday. I informed them I tried to communicate with them Saturday, and I felt they needed to see the key in person instead of me just making claims over the phone. I also did not want to keep driving the car to their shop with 4/5 lug nuts. At first, Joe seemed to defend his technician a lot, saying they work on 100k dollar cars. I informed him that same care was not put into my car, (he disagreed) as EVERY single lug nut was torqued WELL beyond 80 lb ft of torque. It took most of my body weight with a 2' bar to remove a lug nut. Care was not taken on a critical step. Joe claimed it was a non issue as lug nuts too tight, the wheels won't fall off. That theory is true until threads stretch and weaken, or studs snap or wheels crack or rotors warp. I've been working on cars for over 10 years. I am updating from 1 star to 2. Though I do not agree with the way C&I performed the work, Joe attempted to make it right by compensating me for the lock set, and took a little off my bill for the service. For that I am appreciative. He also talked to the technician about the mistake, and apologized profusely to me in the end. I ended up having to also buy 8 new lug nuts which were severely gouged on the face from being too tightened. Management: Do not respond to this post saying you made everything "right". I have had enough aggravation dealing with your team, not being able to drive my car for 4 days, and missed time at work, dealing with this problem your technician created. Joe tried to lessen the impact of the damage financially, however, I will not be returning, and my review will be staying up. Everybody needs to be aware of what I experienced, C&I needs to learn from this. YOUR TECH DID WRONG.

    Never again I wouldn't let them change the tire on my wheelbarrow . They destroyed the center caps…read moreon my new truck and wouldn't own up to it that's how they run they don't care after I spent all that money on tires that's what they did for me nothing never ever ever again and I'll tell everybody never go there

    Pocasset Getty - tires - Updated July 2026

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