The short of it: phenomenal service, amazing pricing, and a perfect experience.
The long of it: I'm visiting the Poconos with my family, day one of five was stressful and ended poorly. Today is the second day and I started it here. Best decision of my life. I'd honestly planned to leave the vacation early but the kindness of the woman who helped me reminded me how much I love this fishing hobby and how wonderful it is to go out and visit towns like this. I didn't catch her name, but she said she was the daughter of the owner. She was exceptionally kind and helpful, even showing me how to knot my hook on my line. She didn't have to, but she did, and that little bit of kindness nearly brought me to tears. Not exaggerating one bit. My mom is more tourist-y than I am, and even with her questions about local things to do and landmarks and whatnot, this woman was patient and extremely helpful. After leaving the shop, the first thing we both talked about was how wonderful the woman was and how well she treated us. Customer service is a hard job and I'll never blame a worker for slight attitudes or frowns-- they're people, too-- but this woman made it seem like her pride and joy were in each and every line, hook, weight, and tackle box. I honestly want to go back to the shop just to spend time in there, or just to buy random stuff to support this place financially. Got my first real tackle box here and the first set of supplies for my own real rod. I'll never forget being here. :) read more