What I find completely unbelievable about this company is how none of their representatives hesitate to lie to you about their service. Their lies / intentional deception included: (1) the breezy, carefree initial description of the service, which is portrayed as utterly easy and hassle free. (2) basically every quote you receive. I called back three times when I was price shopping. They gave me a different price every single time. PLUS, the price goes up later (when I requested delivery, I was told same day dropoff and pickup was suddenly $90 more). PLUS, if you make the mistake of asking what day your CC will be charged, they'll tell you a host of different dates, none of which are actually the right dates. (3) the times they are going to pick up / drop off. They gave absurdly wide windows for each (half a day) and were late BOTH times. (4) any change you request on your order, unless you call seven times. I requested extra insurance. Was given the default amount of insurance. I initially thought I was having this shipped to a different address than the one I ended up having it shipped to. It took 7 calls to get it changed in their system and EVEN THEN the driver called to tell me he was taking it to the wrong address (but was able to change things around once I told him that address was wrong). (5) they'll blame all their problems on some mysterious phone upgrade. I've been dealing with these folks for months and everything that goes wrong is because of some phone upgrade. (6) if you get mad enough, they'll refer you to customer resolution, which will suggest that they will help, but then basically tell you to suck up the charges. They literally said they wanted me to be happy with them as a customer, but then refused to do anything to help. (7) There are these mysterious forms that may hold up your shipment. No one will send you these forms or call you to ask for them. You will simply be told that your stuff is on its way, then when you call to schedule delivery, they'll tell you your stuff is still at the original warehouse. I really wish I were kidding. They will then force you to fill out some absurd form claiming that you inspected your things for gypsy moths (as if I would know what a gypsy moth looks like). Then then maybe they'll send your pod. (8) when your stuff arrives broken, which it probably will, they will come up with a bunch of excuses / be unresponsive / calls will mysteriously drop / claim that you didn't order the insurance you told them 10 times you wanted. So, yeah, basically they will lie to you about every single aspect of the service. Like, I don't even understand how some of these lies benefit them. Or maybe they are just *that* incompetent. Regardless, you really ought to try another service. read more

I recently completed a self-move using PODS and I couldn't be more impressed with the entire experience. From start to finish, everything was handled with professionalism, care, and efficiency. Communication with the drivers was excellent--clear, timely, and stress-free. The delivery and pickup of the containers were done with noticeable care; they protected my property, positioned the PODS perfectly, and made the whole process seamless. For a self-move, the pricing was very reasonable and competitive, which made PODS an easy choice over other options. What truly elevated this experience, however, was Cesar Q in Temecula. Cesar delivered two PODS for me on two different occasions, and both times he went above and beyond. You can tell right away that he genuinely cares for the families he serves. He's patient, kind, attentive, and takes real pride in his work. Cesar is exactly the type of person any company would be fortunate to have on their team. He truly belongs in a leadership role where he could mentor others on how to make clients feel valued--like PODS isn't just moving containers, but actually taking care of the communities it serves. While those outstanding personal attributes aren't a strict requirement for the job, they're exactly what sets PODS apart from the rest. It was this final delivery with Cesar that showed me how this company can remain a cut above the competition. Thank you so much, Cesar! God bless you and your family! I highly recommend PODS--especially if you have the chance to work with someone like Cesar. They made what could have been a stressful move feel easy and human. Will definitely use them again in the future! read more

Only thing they could have done worse was actually destroy my things. Which they may have, since we are 2 months out and they have not been able to deliver them yet. Worse, they refused to deliver the pod (if it ever gets here) after taking thousands of dollars from me DESPITE knowing ahead of time where it was going to be delivered. Assuming they ever manage to find my things I will now have to pay another set of movers to unload / repack / remove my things because this clowns completely lied. Also, if something goes wrong, you'll spend literally days on the phone with them because their customer service reps are completely useless AND will refused to put you through to a manager or executive. I asked literally 100 times. They just put me on hold for 20 minutes and then transferred me to another agent. If you care about your things, use someone else. If you don't care about your things, throw them away and don't waste money. Only suffering will come from these people. -- Update: 3/7/2016. re: Amanda P's comment. this has nothing to do with their update. this has to do with the fact that they lied during the three times that I called them and asked if they had all needed forms and if my things were on the way. even if it has to do with the update, the level of gross negligence and the fact that now that they are holding my stuff hostage they won't deliver it (even though they insisted it was not an issue before they had my money), is completely egregious. Now that that I have no way to use another company, they're just like "sorry. not sorry. get your stuff 50 miles away or don't get it at all and we'll keep charging you rent." read more

I'm a USAF VET and they refused to honor my military discount, Then they refused to drop the load close to my house, I was so mad that the driver called me a infadel, and then took my pod back to the warehouse and made me have to come unload it in their parking lot in a u haul. They all came out laughed and watched this Service connected disable VET and his family, unload and repack. I told them to leave me alone and go away or they would be trouble, and they called the cops to come an watch me . They even charged me for the delivery and I had to go to small claims court to get my money back. I called and complained to Corporate and Corporate told me that they are a franchise pods dealer and there was nothing they could do. Then Corporate hung up and left me stranded. I was so mad, I filed a complaint with the VA about how they treated me. Well, if you don't believe my, look on ripoff reports you will see i'm not the only one. There are worse them mine ! These guys have a boat load of hidden charges also, SO BEWARE, they are IMHAO WORSE THEN THUGS and will hold your house hold goods as hostage until you pay them. Then you have to take them to court. I did and got my money refunded. 8 months later! and hundreds of addtional hours and a attorney to help. Its not worth the hassel, when a real AMERICAN owned FIRM/Company might be a better Choice. Thanks and Good luck read more

Very pleased with Xavier Pitre-Gonzales and team. My husband and I moved from Virginia a few months ago. As we wait for the completion of our new home, we are storing our belongings at the PODS Moving and Storage in Perris CA. It's getting chilly so we needed to get our winter clothes. Called to set an appointment but we never confirmed on a date. We happened to be in the area, so we stopped in to see if by chance they would allow us to get some of our belongings. My husband and I were very impressed at how kind and attentive the gentlemen in the office were. I didn't have my account information with me, yet Mr Charles S. didn't hesitate to look it it up. Within five minutes we had our pod brought to us. To say the least my husband and I are extremely pleased with the service we received from the three employees that helped us. They even came out to say goodby and wish us good luck read more

Given the ratio of terrible reviews here, I can't believe we fell for using these jerks. But we didn't want to spend a lot so we saw what we wanted to see. This company will pretend like they will take care of everything for you...right until they have your money. After that, you won't be able to get them to do anything. If something goes wrong, they'll blame you and try to bully you by threatening to review phone logs (implying that you told them something wrong...as if you are supposed to be the moving expert, not them). I think even the few people here must have been miraculously lucky or just have exceedingly low expectations. Everything about our move was perfect except for PODS (everything they had to do with was an utter disaster). You get what you pay for. Pay for better than these people. read more

Great experience with PODS all around. Good, proactive communication that was both timely and informative. Schedule windows were met and drivers called ahead of time to confirm and set expectations. Equipment was extremely nice and well kept. Fantastic setups and the equipment to both drop and pick up the PODS was really cool. All of our drivers were super courteous, but a special shout-out to Keviante who delivered and picked up one of our PODS. He was just a straight up nice guy and a really great person to represent the PODS brand. Super friendly and informative and you could tell he loved his job. My entire family loved him. Awesome experience from beginning to end. Highly recommend. read more

ZERO STARS!!!! These guys are the worst crooks I've ever dealt with. I've seen news reports about other moving companies running rackets, stealing and breaking valuables, holding your belongings hostage, etc. I figured Pods gave me more control over my stuff...Wrong! They are just as bad. They kept all of my stuff and claimed I owed more than agreed. The manager Don Moreno is an a-hole. Never use them. I've started using the new U-Haul pods without any problems. read more

We recently used PODS for delivery and pickup in Perry's, CA, and we are thoroughly impressed. The team was incredibly friendly and efficient throughout the entire process. Delivery was smooth and on time, and the pickup was just as seamless. They handled everything with care and professionalism, making the entire experience stress-free. I highly recommend PODS for their excellent service and reliable, friendly staff. Great job Andre and Kevionte! read more

Kevionte was our pod deliverer and he was so delightful. In a stressful move, he was a breath of fresh air with his kindness, and he even took time to engage in conversation, wish us luck on our move, and send us off with a sweet little blessing for the days ahead. The pod itself was a great decision for us to pack slowly for a low-stress move, and now we're ready to simply enjoy our road trip to our new home! We definitely recommend! read more

Cesar Q. greeted me on the phone with the utmost most courtesy and patience...taking the time to explain the process of dropping off our POD due to being in an apartment complex. I offered to meet him at the drop off location. Cesar continued to be even more courteous and professional...with great manners. Thank you Cedar for being a great human being. read more

We are half way into our move from Yucaipa, Ca to San Diego. I can't praise Jonathon Tiboni, Santa Ana. enough. He was professional, safety conscious and personable. He managed getting the POD in place and directed traffic as well. I learned a lot from him. Great job. Thank you, Jonathon!! Valerie read more

Raymond was amazing! He was courteous, prompt, and had a great customer service personality. He was very professional and made sure my experience was easy and smooth. He was considerate of our driveway space to be able to still potentially fit our cars. read more

We used Pods to help move my mom out of her house because there was a 30 day gap between selling the old home and moving into the new one. Ronald N was our driver and he was great. Very professional and courteous. read more

Two Words for Pods Nandina Perris California. "Drug Test" People that High should Not be driving Forklifts,!!!The Office reaked of Weed and Slothfulness!!! Till I saw them go out and get on Forklifts, DANGEROUS!!! read more

The service was great. The driver Cesar was incredibly cooperative and did exactly where I told him to put the POD on arrival. Hats off to Cesar and PODS. I will be using them again read more

This was the best way to move. The drivers were excellent. I highly recommend and will use them again.

Ryan was great did a good job ,very fast job really nice to highly recommend Stacy west

This is not a reliable company to work with.