my POD had to be picked up early and thankfully PODS accommodated my immediate request. Despite checking with Dade CIty, FL, zoning department prior to obtaining a POD for my private property empty lot who said it was permitted, only once installed to get a visit from same dept. (Trey) that it is not allowed and I have less than 7 days to get it empty, arrange to move and I am out of state. He did not care what his dept previously told me. DO NOT get a POD, or similar, in Dade CIty, FL read more

Investigate all your options first! Everything about this order was wrong, the customer service agent stated fees incorrectly, after I verified the first payment on the order confirmation, there was an order change online that I wasn't notified of. When expecting a $400 bill for delivery, nearly $3k was taken from my account (charged for transport to final destination before it was ever delivered). The delivery instructions didn't clearly explain clearance. After rep looked at photo of property, I was told to clear tree branches from over the driveway which I did. However, when driver arrived, he said I needed to cut back another 3 feet into the yard and he was not able to wait for the time to do it. Also booked an additional container for yard placement, paid an additional fee for non-concrete surface and driver very clearly stated that they don't place on lawns (for over a year). The rep included instructions to place on lawn in front of door so he clearly confirmed something totally inaccurate. Driver then cancelled my order since I was on hold over 20 minutes, appreciated at the time, but now my money has yet to be refunded (minus cancel fee). Customer service appears to promise the world and all lies to make sale! Unable to reach customer service via chat or phone. Couldn't reschedule until well past the closing date. Fortunately we found another solution. Feel taken advantage of at a very expensive time. Would recommend exploring other options. Bright spot was our driver, Jesse. He tried very hard to help, despite issues beyond his control that were promised to make a sale and we're grateful for that. read more

Our container was stored and delivered this morning, 7/16/2024, by Jesse (the driver). He called within the 30-minute timeframe I requested and arrived on time. Jesse went out of his way to angle the container where it needed to be placed for easier unloading. Very nice, courteous, and professional. Great doing business with PODS Springhill, FL read more

Pods sucks, I have now been told after the fact that I'm only allowed to to access my pod on site, from 9-3 Monday through Friday, they are closed on weekends. Customer service is a joke, absolutely no help. Don't waste your money on this horrible company. only good part are the people you can't talk to like the person actually working on site or the truck drivers, I have never had issues with them, customer service is a joke though. If I could rate it lower I would. read more

I would give negative 5 stars if I could! DO NOT USE PODS unless you want your stuff ruined! I was moving and did not want to put my stuff in a normal storage unit to avoid infestations and the other issues that come along with it so I thought, ok PODS would be a GREAT idea, I can put it on my families property, access my stuff whenever I like, and it's secure. WRONG!!! I paid the $49.95 a month for the insurance with faith PODS would ensure a properly maintained unit. I was very wrong! I went into my pod 3 months later to find everything ruined by mold, mildew, and infested with larvae, carpenter ants, palmetto bugs, and spiders! After removing everything I discover the unit was not properly sealed and there was a hole at the bottom where there was free entry. Absolutely horrendous! I lost EVERYTHING in that unit and PODS denies the claim and refuses to accept liability of any kind! It cost me my stuff, my time, the extra coverage fees, a portable dumpster fee, and a Uhaul! Needless to say I'm sharing my experience to prevent it from happening to others! read more

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On 6-22-24 we had our POD delivered from CT to Central FL by the driver/employee of this Spring Hill, FL PODS location. Our driver, Manny Santiago worked very hard to angle the pod in our driveway within the small roadway in our mobile home complex to avoid driving on or blocking the neighbor's driveway or grass across the street as requested. He had taken the extra time to re-angle it a few times in order to get it perfect, arriving at 10:40 am and finishing about 11:45 am and kept me informed of the process. Manny went out of his way to make sure the neighbor's grass and driveway were not touched. He is an awesome asset to your company and definitely deserves recognition!! This is our "last chapter" home which made the move extra special. Kudos to Manny and the Spring Hill, FL PODS location for being an excellent employee!! read more

Absolutely terrible experience with PODs. Will never use again and highly recommend if you are looking for a similar solution you find another company. You will not be able to speak to anyone local, the call center will not help you. They will move your dates around like it's nothing and leave you and your family stranded without your belongings. read more

Horrible horrible horrible. They ended up charging me over 800 dollars going 52 miles. They stated they didn't service that area . So the pod had to be transferred to ocala to go back down to my house in Crystal River. I called and basically begged for them not to charge me like this. They could literally careless you get a different person and different price every time . I'm a nurse and usually very ocd but because I signed the contract they got me. What a horrible experience to move due to pods read more