SANDALFOOT DOES NOT CARE ABOUT YOUR SAFETY AND VIOLATES THE ADA…read more My family and I stayed here for the last 4 days. I am elderly and recovering from a recent hip operation. On the second day, we were informed that the elevator was broken and they didn't know when it would be fixed, which is an ADA violation. Then they told us it was fixed and safe to use, only to then reveal (after we and others had been using it) that it wasn't actually fixed and could "stop at any time". Our rooms were on the third floor and they didn't not offer us a room on the first floor until we brought up the fact that it is incredibly dangerous for me to be using stairs (and also an ADA violation), and when they did, it was only for me so I was separated from my family which is dangerous if I fell. My family had to help me down 3 flights of stairs, which was incredibly stressful. We received no empathy from staff. It is illegal to not provide safe exit routes for ALL tenants. The fact that we had to tell them that in order for them to begrudgingly offer us a room on the first floor is ridiculous and disappointing. The incompetent support team was very dismissive and disrespectful to my granddaughter. They even suggested that she sign a waiver saying that SHE would be personally responsible if anyone was trapped or injured in the elevator. That would not hold up in any court and is an absolutely despicable thing to suggest. They acted like I was an inconvenience. It put a huge damper on what should have been a lovely family vacation. Aside from the very illegal waiver they asked us to sign, undignified disrespect and general incompetence (their customer service is outsourced and does not communicate with hotel staff), they locked us out of our rooms before check-out time and didn't offer any kind of compensation for their carelessness. They also gave us a whole list of chores to complete before leaving which wasn't explained to us upon arrival. Their site should be more transparent about them expecting tenants to perform their own housekeeping. If you are elderly, disabled, or simply want to be treated kindly, please avoid this place. 0/100

Three things sum it up. Sun,Sand and family. Close friends…read moreof ours had booked these condominiums and asked us to join. Glad I did. I will say it's a bit pricey, but it was Memorial weekend and you are literally on the water. Not sure what the off season rates are but there's a 3 night minimum. The condos are fully furnished and equipped with all your needs. They even had beach chairs, beach towels and coolers available. The bathrooms were a bit grungy and outdated. But overall the condos are kept pretty clean. We had unit 3D3 and it was super spacious. Parking was right out front. There are several local markets in the area to stock up on food,albeit a bit pricey. I recommend you stop at publix before entering island. If ever in Sanibel again, I will definitely book my stay here.

Have used VIP rentals whenever we come to Sanibel. Currently staying in Pointe Santo condo C25…read more Main TV in living room not working. We were notified of this less than 24 hours prior to our departure. Dryer not working. They sent someone by who stated the tv needed 2 parts and someone else who told us they were going to replace dryer after we left. I called for a partial refund who claimed that the tv was an "Act of God" since they condos had been struck by lighting 2-3 weeks ago and they had no control over the dryer. The agent told me that they do not give any refunds. Not happy with this company. You take your chances on whether aspects of the condo works.

We just finished our second rental with VIP and can safely say after both experiences that we will…read morenot be renting with them again. They charge additional fees, being a management company, which is understandable, except for the fact that you receive nothing for what your buying. The properties are dirty and not maintained well. Expect plenty of ants and roaches. That linen fee? Expect no beach towels to be provided. About 6 typical hotel style bath towels, a couple of wash clothes, and just the sheets on the bed. They do not provide toilet paper for the bathrooms, tissues, or paper towels other than to get you started. The pool was not maintained at all on the property of our most recent stay. Overall, we are very disappointed!

Cottages to Castles is an amazing locally owned boutique Sanibel business providing a full range of…read moreoptions for your stay on the island. The staff are knowledgeable and extremely helpful. The app provided everything we needed to ensure a relaxing vacation. Sandpiper is a lovely condo with quick access to the beach. All patios face the water. Everything inside the condo was labeled, and the storage unit provided everything we needed to enjoy the beach. Highly recommend!

Highly recommend Cottages to Castles for housing on Sanibel and Captiva. Currently, things are…read morestill being repaired but when up and running again, I will be contacting them to arrange our next stay. Contacted me with a refund notice and the refund appeared quickly. Contact before this was quick with responses to my questions and info needed to make our decision to stay in their property. Can't say enough about the integrity of this company.

My wife and I went to Thistle Lodge on Mother's Day evening hoping for a romantic dinner, and…read moreunfortunately the experience was ruined by the general manager, Amanda. When I politely asked for my steak to be cooked correctly, Amanda made me feel like I was the problem instead of trying to resolve the issue professionally. Her speech was slurred, she sounded completely off, and her behavior made us feel extremely uncomfortable and unwelcome. I have honestly never felt so disrespected in a restaurant before. The only positive part of the evening was our server, who was excellent and did their best despite the situation. I genuinely feel bad for the employees who have to work under management like this. A restaurant can only survive so long with leadership that treats customers this way. Unless management changes, I can easily see this place going downhill.

Rooms: Good -- clearly recently updated, but maintenance was shaky at best. We had to call and wait…read moreseveral hours for them to fix the porch door and shower. Views are great on the second floor; all others are obstructed. Room Service: Don't expect any. It's a timeshare -- they will not perform room service unless you pester them, and even then it's self-service. Bring all your own supplies, or you'll be out of luck. Service: Suspect at best. Dante will remind you of policies and procedures rather than offer customer service. He had no problem lecturing us early and often about how "it's a timeshare." We are Platinum status, but he didn't bother to check -- so if quality service matters to you, stay at other Hilton Grand Vacations properties instead. It was offseason and he wouldn't budge on anything, which is the reason for the one-star service rating.

Beautiful condos on the beach. Wonderful atmosphere with lush landscape and temperature controlled…read morepool.

Our family has stayed here twice and keep trying to come back because of the proximity to the beach…read moreand the amenities. These condos are older, do not expect anything brand spanking new. With that said, Sanibel Siesta on the Beach is an absolutely gorgeous place to stay if you're visiting Captiva Island. The staff is great, and the condos and grounds are excellently taken care of. They have recently rebuilt and renovated some parts after the storm causing some damage. I would come back when I'm back in Florida, and stay here for a 3rd time if I can! I'm so sad the Starfish Grill closed down, that was such a good place to dine at, on site!

We have been using Royal shell on and off again for decades. I am close to the point of never using…read morethem again at all cost. I can name off so many negative experiences that it's incredible to me that the company still does robust business. We just finished staying at a house in Captiva, which Showed in the description that the pool was heated. What a bunch of crap! Flat out lie. Royal shell even sent somebody to the house to fix the heat, and they claimed that it was fixed, and the pool water never got above 74°. What I was hoping was going to be a week of playing with my grandchildren in the pool, never happened because of the cold temperature. We walked up and down various streets and talked to renters with houses all week, and I visited various other rental places for condos, and all of the pools were somewhere in the 80s. This is just another of many issues through the years. Last year I was told that the condo that we were renting for a month! Had the best Wi-Fi and Internet speed that was possible in that area of the island on Sanabel. It was barely faster than telephone speed. Again, a bunch of crap. People all over the island have high-speed Internet, and they tried to BS us through the whole process. Really very dissatisfied with this company

Disappointed and Deeply Concerned About Safety at Jensen's Marina…read moreAs locals who have been loyal guests of Jensen's Marina for years, it brings us no joy to write this review--but our recent experience was so upsetting that it must be shared. During a family stay at the marina, unauthorized individuals were somehow allowed access to the property. These individuals not only stole valuable personal belongings directly off our boat, but they also interacted with our children while on the premises. It was a terrifying experience that no family should ever have to go through, especially in what is marketed as a safe, family-friendly environment. We trusted Jensen's because of its long-standing reputation in the community, and we've recommended it to many friends and fellow boaters over the years. That trust has now been completely shattered. Even more disappointing was the way the incident was handled afterward. Despite the seriousness of the situation--including the emotional toll on our children--our claim was unfairly denied, and the resort failed to take any responsibility for what occurred. Guests should feel safe while staying at any resort. Sadly, that was not our experience here. We are now pursuing legal action and will be sharing this story with the broader boating and fishing community to help others make informed decisions about where they choose to stay. We urge ROYAL SHELL PROPERTIES to reevaluate their approach to safety, security, and customer care. Until then, we cannot recommend this marina to anyone.

On a recent week-long retreat to Sanibel Island, three of my friends and I called Pointe Santo…read morehome... and what a home it was. This place was fantastic, it had everything a group of gals could need for a week of sand, surf, and sun. The condos at Pointe Santo are individually owned, therefore they are not all available for rent. We rented through Sanibel Holiday and were lucky to score a top floor unit. The unit itself had ALL the amenities of home. A fully applianced kitchen, washer/dryer, two bedrooms (slept up to 6), two bathrooms, dining area, living room with flat screen television, screened-in lanai, and since we were on the top floor... private rooftop access!! The view of the grounds from our outdoor space was gorgeous. 360 degrees of palm trees, beach, and open sky. Air conditioning and ceiling fans provided a sanctuary from the July mid-day heat. The grounds are impeccably maintained. Amenities abound... --Heated Pool and Jacuzzi (with adult swim times!) --Free Wi-Fi, easy-to-access and quick speeds --Community BBQ grills --Clubhouse that sells smoothies, ice cream, and other goodies --Dedicated parking spaces for each unit --Bicycle Racks, Tennis Courts, Shuffleboard, Kids Activities Two of my favorite things about this complex included the on-site lagoon as well as direct beach access. There is nothing better than waking up in the morning, eating breakfast on the roof overlooking the palm trees swaying in the island breeze surrounding the lagoon, then throwing a suit on and walking directly out to the beach. It made catching sunrises/sunsets, wildlife, and a great spot on the beach a breeze! There are complimentary lounge chairs at the pool and the beach, a station to wash off sand from shells (and yourself!), a even a beach volleyball court. As with the rest of the island, the grounds were full of wildlife - I spotted turtles, dolphins, rabbits, lizards, and all varieties of bird within steps of my front door. I would stay here again in a heartbeat! Paradise for sure!

We booked unit A37 at Pointe Santo for a week. The view from the unit is stellar. It has wide gulf…read moreviews!!! Unfortunately that is the only thing it has going for it. The unit has multiple opportunities for improvement. The decore is old, the rugs are stained, the layout is awkward and the second bathroom almost inaccessible. You'd have to be the thin man to get in. The oven and cooktop are old and do not work well. The kitchen is minimally stocked. The knives as dull, the cookware worn and so on. But my biggest pet peeve was with the giant light fixture hanging over the cooktop. All it did was accumulate grease and get in the way. The AC is a two ton unit, the condo is 2100 sq feet. It was very warm in the unit. I have never rented in Point Santo before dispite having been to Sanibel many times. If A37 is the best they have to offer I won't be renting there again. Date of stay: June 2022

Have rented multiple years and multiple condos through Select for many years. They are always very…read moreresponsive and great to work with.

Over the years we've worked with Select Vacation Properties to find appropriate rental properties…read moreon Sanibel Island in Florida. Each time, the personnel are wonderful to work with in helping us meet our needs each time. Once in the rental property we have always been impressed with the availability of staff to address any issues as they turn up. Staff are friendly, professional and always helpful. Special shout out to Kelly!

Love it! Best and most updated place right on the beach on Sanibel Island. Bikes and fishing gear…read moreincluded.

From the owner: Beautiful vacation rental ground level right on the beach with fantastic views! Two bedroom, two…read morebathroom, and sleeps 6.

We had such a great experience on Sanibel Island. Sanibel Holiday was responsive, friendly, and so…read morehelpful. They worked with me on finding the best options for my family. I also asked about things to do while we are there and they helped me with recommendations of places to see and restaurants we should try. The condo that we booked through them was so nice. It had everything that we could have possibly needed to make our vacation perfect and it was super clean. I will absolutely book with Sanibel Holiday again on our next trip to Sanibel!

- one toilet did not work, but my husband was able to fix it…read more- the microwave door was broken (handle and the door itself, photos are available) - the A/C did not work - the washer had a bad smell (therefore we did not use it) - the furniture was really old and had some stains and should be replaced The reservation and check-in process was great but the rest was unacceptable. We paid $2000.-- for seven nights. This unit should have never been available for renting. We received the address of the rental company Sanibel Holiday from the Sanibel Island Chamber of Commerce and thought we could trust the rental agency. We expect from Sanibel Holiday to get a partial refund.