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    Pojoaque Family Practice

    5.0 (1 review)

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    14 years ago

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    Los Alamos Medical Center

    Los Alamos Medical Center

    1.5
    (4 reviews)
    8.2 mi

    It seems to me that everything about the Medical Center can be improved. I had something stolen and…read moreI have not been able to get in touch with anybody at this Medical Center. Every single number I have called goes to voicemail. Everyone. Including the administrator and his office two messages no return call. The only doctor I recommend is Dr. Gutierrez. Somebody needs to do something.

    We were here for a nail-through foot emergency. We were promptly seen and there was plenty of space…read moreand rooms available. The nurse on shift seemed like he was in training but he was very kind and accommodating as were the front desk staff. The experience would have likely been positive given the circumstances but Dr. Eric Ketchman's technique and bedside manner are borderline appalling. As a microbial scientist I understand the importance of aseptic technique but Dr. Ketchman clearly didn't. I watched uncomfortably as he used tools ungloved and touched the wounded area also ungloved. I do want to say that sometimes he had gloves on but that doesn't do much good when you had your bare hands touching stuff earlier. To top it off he had his mask below his nose and was inches away from the patient. At this point in the pandemic I can say with confidence that if you're a doctor who refuses to properly wear a mask and believe in medical science, then you need to find an alternative career. Putting aside his lack of sanitary technique, he was also bad at talking the patient through every step of treatment which in this case was especially important as the patient had never been to a hospital before and was shaking from nerves. Finally, he did not numb the wound before digging around which was agony to the patient. I finally interrupted to ask if the patient was okay and then he realized how much pain he was putting them in. So I'd like to ask Dr. Ketchman to please give any person with an open wound a numbing agent before rummaging around in it. I think that's just common sense.

    Pojoaque Family Practice - familydr - Updated July 2026

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