Attention Caroline Kingston, Carlos Trucco…read more I recently received a highly inappropriate letter from Mr. Trucco to which I am responding and notifying my legal counsel. I had an appointment on April 11 with Ryan Brison to review labs. An abnormality was detected in the urinalysis for which Ryan wrote a script for an antibiotic to be picked up at my local pharmacy in Taos. He also had me provide another sample, which I did. Not receiving any results or a call , I called and was told by the receptionist that the "manager" would review the results and have Ryan call me. No call . I called once again , and spoke to Trucco, who was quite unhelpful and in fact was "rude" himself. He denied that there was a second sample taken. His listening skills are far from a professional standard needed in a medical practice. I received a letter from him today, claiming that I was "again" rude and threaten to terminate me from the practice. There was no previous interaction. Rather then offering an apology, i was presented with denial and offered to return to Sante Fe for another sample. He never even considered suggesting that a referral could be made to Holy Cross hospital and easily obtained by your practice. I highly resent his unprofessional conduct, while also noticing no CC. to the DR. Kingston. I would recommend a disciplinary action. I wish to make it clear that this is not directed to Ryan, just Mr. Trucco's conduct

Even though I have never seen or met Dr. Kingston, this is my PCP. I understand that she has not…read morebeen seeing new patients for many years. I see nurse practitioners and don't get to see the same one twice, but I like coming here because they have much shorter wait times to get an appointment than any other practice I have sought care at. All of my other doctors are usually booked for two to three months in advance.

I have been going to SW Care for over twenty years and have always felt my care and Providers were…read moretop-notch. They are responsive, caring, informed and on time (a biggie). Love the Harkle Pharmacy, they always answer the phone and fill prescriptions really fast. I've had four NP's in this time, all outstanding. Don't know where I would go if I didn't have SW Care. They are a blessing in my life.

Southwest Care is the most incompetent medical facility I've dealt with in NM and that says a lot!…read moreOne of their doctor's requested a genetic blood test for me, which I had, and also which SWC didn't get prior approval. I received a bill for $850, that eventually went to collections, because SWC wouldn't submit the required paperwork to BlueCross. This went on for nearly a year and the office manager/billing guy, Leo, was completely useless. In fact, at some point I realized he was vindictive and purposefully not submitting the documents. Staff in the office warned me about him and said he could easily solve my case by sending in a preauthorization form. They said he's mean spirited, vengeful, and inept, and the staff are afraid of him because he has some ownership in the practice?! In the end I was able to get BC to pay for the test but the extended hassles I went through, unprofessional behavior, vindictiveness, and incompetence of this organization should not be tolerated by their board.

The Nurse Practitioner Karla Moya Crites is unprofessional and actually pure evil to disregard my…read moresevere back pain in which I can't even move. She would not allow me to receive the medication Dr. Kastendieck and my previous doctor has given me for many years. I am literally not able to move due to the pain. I will not be going back again. This is negligence and really I should report this to her board.

I've gone to Dr. Kastendieck for many years. I've always felt he was a good doctor. Unfortunately,…read morehe has gone the concierge route and I'll be heading onto another doctor.

I visited Dr Fletcher on August 30th 2023. I have been seeing Dr Fletcher periodically since I was…read morea child. We have never had a friendship besides being friendly when I would see him as a patient. The staff at the counter and the nurse who took my weight and blood pressure were extremely kind, helpful, and professional. They showed me to my room and I waited around 5 minutes before Dr. Fletcher arrived. When he entered the room, he looked me up and down and said "cut off pants, beat up combat boots, and tattoos? What happened to you?" He then proceeded to question me on my tattoos and why I have them. I was showing obvious signs of being uncomfortable and tried to change the subject multiple times but he wouldn't relent. Eventually, I was able to change the topic to the reason for my visit, but only after being forced to explain why I have my tattoos. I proceeded to tell Dr. Fletcher why I was seeing him, which was a suspected food sensitivity that led me to being nauseous and having acne breakouts on my face. When I told him of my suspected allergy/sensitivity, his reaction was extremely judgmental. Every time I was able to get a word in and explain my reasoning for correlating my food sensitivity with acne breakouts and nausea, Dr. Fletcher would scoff and tell me I was wrong, that it was unreasonable for me to have the feelings that I do, and insinuate that I was an imbecile for having the insecurities and beliefs that I had. Our conversation eventually led to the topic of hormones and I was curious if there was anything I could do in my lifestyle or diet to change or balance my hormones to wrangle in my acne. He proceeded to make a blatantly transphobic joke which made me extremely uncomfortable and was very offensive. He then went on to explain his transphobic beliefs to me. I will never be seeing Dr. Fletcher again and would recommend searching for a different doctor if you are considering seeing Fletcher.

My situation was that i did not need the immigration medical examination but I needed it on a new…read moreform that Immigration had forgotten to update on time. So I called Family Practice Santa Fe 2015 Galisteo St. to help me get my records signed by a professional on the new form. Terrible mistake, the receptionist were INCREDIBLY RUDE. They wanted to charge me full price just for doing some paperwork. According to them they talked to the Doctor Fletcher Christopher, called me back and told me the total amount would be $200. This is obviously a business to him, talking over the phone with this people was an awful experience. Made me lose my time.

My situation was that i did not need the immigration medical examination but I needed it on a new…read moreform that Immigration had forgotten to update on time. So I called Family Practice Santa Fe 2015 Galisteo St. to help me get my records signed by a professional on the new form. Terrible mistake, the receptionist were INCREDIBLY RUDE. They wanted to charge me full price just for doing some paperwork. According to them they talked to the Doctor Fletcher Christopher, called me back and told me the total amount would be $200. The same auto pilot answer they had given me before. That is what they charge for the Immigration Medical Examination anyways. They take advantage of the people's need to get this things done. This is obviously a business to him, talking over the phone with this people was an awful experience. Made me lose my time.

From the owner: Dr. Christopher Fletcher - Excellence in family medicine for over 30 years…read more Dr. Fletcher has been serving the Santa Fe and northern New Mexico area for almost 4 decades practicing family medicine. We are there when you need us. Same day appointments are generally available for urgent problems. We care for all members of your family, from newborn infants to senior adult care. Our health care services include:* Acute care, wellness exams, physicals* Non-pharmacological weight loss management* Vaccinations* Minor surgeries and procedures* In office lab * Allergy testing and therapy* Expertise in Skin Problems* Senior INS medical examiner

Very kind and compassionate health professionals. I switched my providers from Presbyterian, which…read morewas abysmal.

I am super, super particular when it comes to selecting a primary care practitioner - based on many…read moreunsatisfactory experiences with Western medicine and my own years of research in holistic medicine. Valuable to me in a practitioner are qualities of patience, thoroughness, humility, and collaboration. In my experience visiting St. Francis Health Center, and specifically with my nurse practitioner, Abby Rodriguez, I have felt entirely seen and cared for. The establishment is explicitly feminist and highly regards the voices and opinions of patients, materials in the lobby emphasize the power of women to make their own health choices and it is clear that the St. Francis Health Center exists to support women to do just that. In my checkups with Abby, I never felt like she lacked for time. Abby asked lots of questions pertaining to my physical, mental, and emotional health, in addition to performing a routine physical and ordering blood work. Based on my answers and the results of my blood work, Abby has been able to recommend a range of non-invasive options to support my particular health needs including vitamins, herbs, and supplements, and personally recommending mental health professionals, acupuncturists, various types of alternative and energy therapists. For example, Abby was able to recommend a pre- and post-surgery protocol of vitamins/supplements that accelerated my healing in incredible ways, much to my surgeon's dismay. Throughout my time seeing Abby, I have felt that we were exploring questions and answers together - without the undue pretension of an MD who makes an act of knowing more than they do and discards the infinite potential offered by Eastern/"Alternative" Medicine. I appreciate Abby for embracing and supporting my health interests and helping me to expand my own knowledge and understanding with the deep kindness and compassion you'd want in a personal relationship with someone caring for your whole self. I recommend her and this clinic to anyone.

I made a longer appointment specifically for a procedure to be done after my physical. At the end…read moreof the appointment I was told I would have to return for a second appointment for the procedure, which normally takes about 6 minutes of the doctor's time. This is the second time my physical exam was bifurcated into two. Dr. Gollub is personal and his office is nice, but in chatting about his own personal life, I should not be penalized in my own time and money. Dr Gollub told me he had four patients waiting after me. There appeared to be no one in the exam rooms or the waiting room as I left. It was however noon and perhaps his lunch time. I am hoping to find a better family practice doc who can also remove minor skin lesions. I think the quality of this practice has unfortunately declined. Really loved it initially.

I've been a patient of Dr. Gollub's for over twenty years and appreciate his open-minded but…read moreconservative approach to treatment. As an established patient, I'm able to express both the specifics and quantity of my concern about my maladies and he has always addressed them appropriately: sometimes with further tests, sometimes with immediate treatment, sometimes with referral to a specialist (he is a G.P.). Over the years he has suggested yoga, prescribed physical therapy, herbal supplements and acupuncture as well as the standard western medicine repertoire for various ailments. If you're looking for a long-term family medicine relationship, this is a good place. If you're looking for a doctor who will leap quickly to untested conclusions, look elsewhere.

The woman who answers the phone to set up appointments is very rude and difficult to deal with…read more It's as though she's trying to discourage anyone from trying to make an appointment! They need to re-think their office staff!

This doctor is incredible. It shows in his staff, his office and everything else. He is extremely…read morebusy but he never makes you feel rushed or feel like you aren't worthwhile. He is excellent. His front staff and nurse and everyone else are above par. I cannot speak highly enough of Sussman and his staff.