Had to replace a light fixture, they have a large selection at a reasonable price. Found what I…read morewanted immediately, was in and out of the store in five minutes.

We ordered and paid for a refrigerator that was to be delivered yesterday. It wasn't delivered! Our…read moreorder delivery date was change. we have to wait ten more days after the appliance associate guaranteed delivery yesterday. July 1st. This is absolutely the worst service! Guess we're going to Best Buy!

My husband and I love this hardware store. Their customer service is the best in town. Someone…read moregreets you at the door and takes you to find your item. No walking around lost, trying to find an employee to help and then finding out the employee knows less than I do.

This is what a hardware store should be. The moment I walk in, I am always greeted by an employee…read morewho asks me for what I need and swiftly walks me to exactly where what I need is located. I'm in and out in less than 15 minutes. Even less time if I didn't stop to look at a few more things. The cashiers are efficient and quick. The big stores have no where near the service. In fact I spend most of my time in them just looking for someone to help me, only to find that person knows less than I do. Big Joe's may cost a little more but for their kind of service, I'm willing to pay a little more.

No, they don't have everything under the sun. That's what Amazon or Lowes is for. But they have a…read moregreat selection of all the routine stuff and the staff is friendly and helpful. Can't even tell you how much money I've spent over there keeping up my tired old LA quad. Spending some more tomorrow, matter of fact. Good as it gets for a small town in NM.

I agree they have no customer service. New manager was very rude and not helpful. No one seems to…read morecare. They just sit there and don't ask if you need help finding something.

I love my neighborhood store and I ALWAYS have a great experience…read more If I have to wait in the line that is ok I always find everything I need. I would rather go there then HD or Lo's

I was told store employee that they had two of the products that I needed in stock. I drove an…read morehour from my house to purchase one of those products only to be told that they cant trust their own inventory system and they do not have those products in stock. They had no suggestions on any similar products or resolutions to help other than go to a different store. I basically wasted two hours of my day, and gas $.

Customer service was spectacular. At the time they were renovating but they took the time to assist…read morewith finding what I needed. And had to place a custom order, the items arrived on time. 100% satisfied over other locally owned hardware store.

From the owner: At Hacienda Home Centers we try to excel in top notch customer service. Our goal is to provide you…read morewith any kind of assistance you need from the moment you walk in the door. We offer a number of specialties at our store such as key duplications, rug doctor shampoo rental, paint color matching, half price cull lumber, echo chainsaws with technician on site, and so much more. What every your home improvement needs we're here to accomadate you in any way that we can.

Shout out to the staff for their customer service. They were friendly, helpful and made sure we…read morewere taken care of from start to finish. Shop local!!!! During non COVID the popcorn is a draw but today was a fast friendly experience with great prices!!

I went to Cooks looking for a welding torch and a great worker helped me get one. I was a good…read moreexperience. I asked for the workers name and he said Paul. He was so nice so I came back and bought 50 4x4 wood planks. Overall very good place and would come again.

I can shop at many different places in Santa Fe or Albuquerque. What keeps me coming back to any…read morestore is GOOD CUSTOMER SERVICE. Big R is a perfect example of this. I went into the Santa Anna Big R (near Bernallio) to buy a special dog food. The Wholesome foods sensitive stomach is the best food for my Great Dane & German Shepard. Only one the Shepard can keep down. I was truly excited to see Big R carries it & it was on sale, at a great price. I went into store as they opened hopefully to buy the dog food only to find they didn't have it. Here is where the Santa Fe BIG R stepped up to make our day. I spoke with manager "Nathan" who told me he had 5 bags & would transfer them to the store near me in Bernallio. He could have them there this afternoon for me to pickup tomorrow morning. Saving me a trip to Santa Fe, stocking me up for weeks to come, & allowing me to get the bags at the sale price. Nathan's customer service is the reason I will continue to shop Big R.

I had never even heard of Big R before this mess. And my experience with them explains why. So I…read morebought a brand new Husqvarna chainsaw (I received awful service from Husqvarna too and would not recommend their products. If something goes wrong they'll leave you high and dry and stuck dealing with a place like Big R) from Lowe's and it did not run correctly. Lowe's wouldn't take it back because it had been more than 48 hours so I was stuck. So I reached out to Husqvarna and their "customer service" sent me to the local service center, which is big R. So I took the chainsaw to Big R and explained to the cashier what the issue was. Things seem to be going fine, but then he said there would be a service fee. Obviously, I did not feel that was right as this was a brand new chainsaw and if anybody should be paying anything to fix it, it should be Husqvarna. So he called this manager over. This is basically where the whole problem started. From the get-go this manager, Michelle made it very clear she had zero interest in helping or moving the problem forward. All she offered was to make sure I was aware I was gonna be responsible for paying this. She never said anything like "this is what you need to do". It was just "you didn't buy this here so it's not our problem" . So I left thinking I'd take it somewhere else. I reached back out to Husqvarna and they said just take it back and Big R will submit it as a warranty repair. Wondering why Michelle had said NOTHING about this I brought the chainsaw back that same afternoon. I dealt with the exact same cashier who knew exactly what was going on. And I left the chainsaw to be repaired. Fast-forward like six weeks later. (Because they don't even do the repairs in Santa Fe. They had to send my chainsaw to Colorado.) I get a call that it's ready and I immediately ask is there a $ balance. sure enough they're trying to charge me about $60. So I told him no I'm not paying that and I hung up the phone. I continued receiving calls from various people and I ended up hanging up on all of them. I'll give them credit for continuing to escalate up the chain but I never asked for that. They could have thrown the saw in the trash for all I cared. But every person i spoke with wanted me to jump through hoops instead of just reaching out to Husqvarna to get paid. Pretty sad these people are so stupid or lazy they can't make this simple connection. Finally I get a voicemail from some regional manager and he waived the fee but also made it a point to tell me my business was no longer welcome. Gee! Ya think?! This is such petty Gen Z "you were mean to us" behavior. Yeah don't look at your manager Michelle's massive failure here. Blame the customer. Trust me Big R, you didn't get any money from me and you never will.

I really wish there was a way to do zero stars cause that's what this place is, I have no idea what…read morethe lady workers think this is, they're so rude. My mother went in earlier today, the worker came up to her and asked what she wanted so so rudely, and then we went in a little before closing and the worker at the front was so rude about us being there 5 minutes after?. We didn't know the closing time either.

First time at this Harbor Freight store and I was impressed! This store is well organized, spotless…read moreand has everything I needed. Bought a wood work bench among other things and they helped load into my vehicle. Staff is professional , helpful and courteous. Dyon, cashier, was exceptionally helpful and friendly. I will be back.