John Conenna from Venus Travel is an expert on travel planning. He is truly AMAZING. Planning…read moreyour trip with John makes traveling a breeze. He is with you (WhatsApp) every step of the way. He follows up with reminders on tours and making sure you are totally happy with your hotel experience. He organizes all your travel documents (transports, flights, hotels, train tickets, and tours) and you leave his office feeling ready for your vacation. He gives you reminders the night before for scheduled tours (meeting points) and if there is a question you have he is available 24/7. He is the BEST!!!! Whether you need a whole package (flights, transportation, hotels, and tours, etc) or just hotels, transportation and tours, John is the go to person. Give him a call the next time you are planning a trip. John is very knowledgeable, friendly and personable and you will not be disappointed. He is truly AMAZING. John, thank you for making our trip so wonderful and memorable! We are so happy we found you. We will definitely go back to see you for our next trip. Cheers! Alice R.

John was super helpful in getting us multiple flights booked through Italy. We had to fly in to one…read morecity and fly out of a different one, and he was able to secure those for us, with no issues. He also gave us many recommendations for places to eat visit. Would recommend.

Janet is a very skilled professional travel agent and a delight to work with. I was planning a 2…read moreweek trip to Europe with my family to celebrate my 50th birthday. Janet listened to our needs and gave us great recommendations from flights, hotels and everything in between. She did everything for us and shared her experiences going to Europe. My whole family met with her. She took the time to get to know each of us. I was getting even more excited planning the trip with her. Because of COVID-19, we had to cancel our trip. Janet worked hard and was able to get all of our charges refunded. That is a big deal! I will be using Janet again. Planning the trip with her in the future is something I look forward to doing.

Janet Kan-do! Don't hesitate to let her search for a quote for you, what have you got to lose? Not…read moremoney! She just saved us 3K to fly my family of 5 to Australia this Christmas. Thanks Janet! Stellar job

I can't thank them enough for our amazing honeymoon. It was above and beyond anything we could have…read moredreamed. It was the perfect honeymoon. They were so patient while we made up our minds to travel and made everything so easy, offering a lot of recommendations and staying within our budget. Geri Costello was a dream travel agent. Excellence riviera cancun was a dream resort, and the honeymoon suites at the excellence club were insane! We can't wait to book another vacation next year with Janus travel. The getting to/from the airport and excursions with lomas travel was a breeze and affordable. We had no issues with the timeshare stands in the airport. Leaving can in was a bit of a mess to check in, it took about 45 min to just get checked in to give them baggage, but that wasn't an issue as we got to the airport 3 hours before we flew home. We got a free honeymoon package that we booked and showed them our marriage certificate to use. You can view the types of options on the excellence website. The resort- it's like something you see in movies. We had a private concierge for the excellence club guests, and a pool and bar area exclusively to that part of the resort. Our room was fantastic, we loved it. We arrived to fresh flowers, champagne, fresh fruit, and towel swans with rose petals on the bed. The room was huge, all the amenities (bar, TV, shower, sitting area, hammock, our door tub, and outdoor bed ) were all exactly as described. We walked onto the patio and there was a two person tub on one side (the jets didn't work, but that's ok) a bed in the shade on the other side and a hammock directly in front. There was a bed in partial shade in from of that, and fresh towels set on it every morning for swimming. The pool was 4 feet from the outdoor bed, so we could lay out and then jump in. The pools closed at 8 which was odd, but it didn't bother us too much. The room was cleaned twice a day, and we had people come to give us fruit, refill the mini bar, and put petit fours in our room every day. Our bed and shower were so comfortable, the only weird thing was a not very private toilet, it just had a glass frosted door, and you could hear everything from there, haha. We could eat breakfast as early as 7am at the private concierge if we had to leave early for an excursion at 7:45 and didn't have time to go to the breakfast buffet. The concierge would also take our large peso bills and exchange them for smaller for us. The restaurants and bars were great, and we had no trouble getting drinks by the pool. The drinks were delicious, and so was the food. The weather was perfect every single day, cooler in the morning, very hot in the afternoon (so we'd swim and tan) and cooler but breezy and wonderful by 6-7 at night. The beach had some seaweed but they cleaned it up every day and honestly didn't bother us in the ocean. (Which is typical for that part of Mexico and Geri let us know about in advance). They had fun activities and shows every night, and we loved the Mayan show and the Mexican fiesta night. On our last night we went to an all white themed dinner buffet on the beach lit up by lanterns and with live music. We upgraded our honeymoon dinner on the beach from the honeymoon package for $200 for a private dinner on the pier, and the pier right next to it had a harp player on it throughout our private fancy dinner. The champagne and wine was plentiful and the service was amazing. He even took some pictures of us on the pier which was so nice. We used our honeymoon hydrotherapy and foot massage spa treatment and upgraded to add a 25 min couples back massage. It was so relaxing and the spa beautiful. The service everywhere on the resort was incredible. We took excursions with lomas travel (recommended by Geri) to akumal to swim/snorkel with sea turtles and see an a over ground/open cenote, a trip sailing on a catamaran to isla mujeres and snorkel at the underwater museum of art, and a trip to chichen itza and an ecopark with a cenote and lunch included. 3 trips in 7 days was plenty. We explored playa del Carmen on our own one afternoon. I always felt safe, the only annoyance was the vendors who could be a bit pushy and follow you around the store- but My husband was good at bartering and deflecting them. It was amazing and perfect. We will use them again. Top notch work Janus travel!

I have been using Janus travel since my honeymoon in 1997 and 33 trips later we still count on…read moreJanus travels for the best vacations. People ask, isn't easier to just to use a computer? No, mark Janus will always find the best price and best places. No one else will give you such service. If there is a problem, mark is right there with you to resolve it with you. It's that professional touch. If I can give him 10 stars, I would! Highly recommend them.

I recommend Natalie wholeheartedly, with no reservation. Both my hubby and I were too busy to…read more'study' what we were supposed to know before the first Disney trip. Once we started reading, we knew it could take forever to check all the necessary details when we only had about a month until the trip and we had to arrange everything ASAP. So I searched yelp in desperation. When it comes to organizational skills and attention to detail, I used to think that it would be nearly impossible for anyone to surprise me - until I met Natalie. She is absolutely AMAZING. Through the end of our trip, she provided the most detailed and updated information in such an organized manner at the right timing. And she was available before and during our trip; She responded to all our inquiries in a few hours, mostly within an hour. I remember asking her if she'd ever rest! We had a wonderful time in March right before the closure. Her created schedule could not have been better - She took into consideration various factors, such as my child's age and interests, our preference for different parts of Disney, length of trip, etc. We can't think of any other agent for our future trips because we know that she will provide her expertise in the most thorough, up-to-date, accurate, organized, and actually useful way for our needs. We just contacted her today to plan another trip, to have a safe family vacation. She is a true professional who loves what she does. That's what sets her apart from the rest. ps) She said that she established a travel agency: *SPARK OF MAGIC TRAVEL* ps2) She gets a commission from the vendors, so there is no service fee! The invoice for the Disney trip was the same as the rate we got from Disney or other travel sites. We felt like we paid the same rate for more tips and benefits! (reminding me of this horrible travel agent in NY that I initially contacted first who charged me $$ for checking a hotel room availability.)

Natalie does more than just Disney. I've never been to Disney, but she's booked pretty much every…read morehotel I've staid in for the past couple of years. It doesn't cost anything extra to use her services, and it takes all the stress out of planning things. You just show up, check in, and get on with your vacation. For an introvert who doesn't like to talk on the phone, this service is invaluable. Having someone to do the talking for you just makes vacation that much better! It's one less thing you have to worry about while out on the road. From the simple to the all inclusive luxury vacation, Natalie will take care of it all. She's got all of my vacation business from here on out!

Meg is fantastic! She answers endless questions efficiently and courteously. She responds…read moreimmediately and always offers great suggestions.

BEWARE!!!!!!!!!!! If I could pick zero stars I would. Someone at work referred them and I…read morethought why not let someone else do the leg work on my trip while I sit back and not stress over it....it turned out to be quite the opposite! This agency is incompetent to say the least! I could have done better if I had booked it myself and had way less stress!! They do not return calls or emails. They changed my original agent to another because the first was "too busy" to reply. This is a $10k trip with a 2 bedroom suite on a cruise and they couldn't be bothered to follow up or give me reminders of upcoming payment dates. Instead they called me the day before the balance was due and said we need it now. I had to email several times to get airfare booked as prices were just going higher and higher, that took a month for them to book! Finally after being fed up, I got thru to them this morning and asked them to release my reservations so I could make changes it to it myself as it would be faster. My dog sitter fell thru so I needed to change the flight day out to LA, it cost me $200 with the airlines to do so because they did not release my reservations. They told me thats not their problem it's an airline rule. I am still currently working with the cruise line to take them off my reservations as well. I had to hang up the phone as Mike was literally yelling at me into the phone. I could go on and on with the horrible details but bottom line....they are rude, incompetent, ignorant to their clients needs and basically think they are doing you a favor by taking on your travel needs. Please do not use this agency!

Booked a cruise through Sunset, travel, however, cruise accommodations were fine, but the flights…read morewere a disaster. It started out with the improper names being put on our tickets, which caused us to have to wait in an extra long security line at the airport, thereafter, the return flight was another nightmare as wrong pre-TSA check were assigned to the incorrect parties. Beyond stressed at the airport and probably will not be recommending nor using Sunset Travel in the future. Have not used a travel agency in years as I have always booked my own and I suppose that is what I will do for sure in the future as I have not had any complications. Sadly, travel is supposed to be stressful, but this one was very stressful.

Latrissa is fantastic. I was having trouble booking a trip to Mexico for my son and his 5 friends…read moreuntil o called Sunset Travel. Latrissa was very knowledgeable about resorts, booked them all on the same flight, and arranged for airport transportation. The trip was flawless. I would definitely recommend booking through them instead of doing it yourself.

This review is for a trip booked in May 2024. We had about a month to plan a trip to Italy and…read morerealized we needed professional help. With such little time, we sheepishly asked Mena if they could help. We worked with Angel who, from my point of view, worked miracles. He helped us plan a twelve day trip, Milan, Florence, and Chianti. Including hotel stays, a tour app (Viator, we loved this and used it for 5 different tours, all of which were incredible - walked to the top (the VERY top) of the Bruneschelli's Dome in Florence, a wonderful walking tour in Milan starting with the Last Supper and traipsing through Milan exploring the historical context in which it was painted. Our trip included a rental car, wonderful hotels, and tickets on the Frecciarosa. No private tours, or private restaurant/wine/cooking/art. Just an incredible, special, beautiful experience from start to end. Thank you, Angel.

This is a long overdue review for a Mena Tours & agency. My wife & I were planning a trip for our…read more25th wedding anniversary back 12/2021 to one of our bucket lists to Barcelona Spain. Usually I would plan our trips but I was having some issues planning because of Covid restrictions & multiple locations. We noticed that Mena Travel had a small advertisement on the back of the church bulletin w/a contact on the ad. Jon/Juan was our go to for Mena Travel. While we didn't book our entire trip through Mena Travel Juan was able to help us w/a number of things that proved to be very helpful. We were going to Spain for 9 days & decided to split our time between Madrid & Barcelona. Jon mentioned that Iberia flew directly from Chicago to Madrid. We did book the airfare through Mena. One of the problems I have w/looking for hotels is not knowing the geography of the cities we're going to. Juan was very helpful w/offering us a number of locations in both Madrid & Barcelona leaving it up to us to pick our choice. Both locations ended up being centrally located in the downtown areas of Madrid & Barcelona. Since Juan lived in Barcelona for 2 years his knowledge of the city proved to be very helpful. He gave me a couple of suggestions for our 25th Anniversary dinner on 12/01/2021. The restaurant I selected based on his recommendation was an awesome place in The Gothic Section of Barcelona called Brugarol. (See my review)

I have used this travel agency for many years now. They are very helpful in finding affordable…read moreprices on tickets and booking (Guatemala) and have excellent customer service.

We came and found the employees working here to be very friendly and helpful in booking a flight to…read morecentral america for my parents.