I tried Dr. Rapp after getting disgusted with the price gouging from other area veterinarians. He…read moretook wonderful care of my dog and completed all necessary work for half what the others wanted. His staff are great, too. They are all so kind. Then my neighbor's dog got hurt. He has just moved here from Soldotna and didn't have a vet so I gave him the #. At one point, we thought his dog would need to be put down. I went to the clinic to offer support and the staff were more kind and caring than I have had in most physician's offices. They were all sad. Dr. Rapp worked with the neighbor and they were able to save his pet's life by amputating. (bad broken leg) The joy on the faces of everyone in the office when they knew they weren't going to have to euthanize was something that could be physically felt. They CARE!!!

We have used this Vet clinic for many years now and have always gotten excellent treatment for our…read moredogs.

I have been taking my pets to College Village Animal Clinic since I was a minor, and every…read moreexperience has been incredible. The whole staff is so caring and very empathetic, and you can genuinely feel the love and care that they have for animals. My latest visit this morning was from a concerning episode my cat had two days ago, I called Monday right before closing and explained what was going on, they offered me multiple avenues to include a pet urgent care I had no idea existed, told me what to look for to be concerned, and they scheduled me the next available appointment that would be in a couple weeks, and said they would put me on the waitlist. The next day they called with a next day appointment and Cheddar was seen first thing this morning. This is how all of my experiences have been here, I would highly recommend this vet clinic for the best care for your pets. I also want to shout out Jason at the front desk, he's a gem and so caring, I just cannot say enough good things about this place.

While they were busy... . We did get off and on text…read morecommunication. And an appointment within 24 hrs when someone wise cancelled. They are not big on answering the phone. As I suspect they are chronically spammed. Messages and texts work. Be patient. They accept last minute stuff based on basic triage. If you don't know what triage is. You are going to be frustrated.

Even though my pet does not like the place, they have always be in the most kindness care. The…read morestaff is very professional. All my concerns are address. My pet will just have to put up with the doctor just like we all do.

I took Hammy in for vax/boosters, wellness check, nails & teefs consult. From reception to vet…read moretech, vet, and back to reception, Hammy had the best time and met his treat quota for the month in one day. All staff were warm and friendly and poured their love on my best friend. Hammy received excellent care in office, and a comprehensive plan for his continued wellness. Outside of necessary vax/boosters and specific to visit services, Hammy got this wellness checkup for free ($117 value) as a first time patient. We didn't know this was a thing, and he also got a goodie bag with helpful items in it (poo bags). I trust the high level of care my dog received and booked a follow up appointment the same day.

Fast friendly care from a communicative vet…read more Well. It's a no appointment First come first serve aortic urgent care. Like the human ones. If your dog swallows a bar of soap. Gets sick. Throws up. Bleeds out the tu tu from toxins, and gets pneumonia from inhaling throw up while camping off grid. It's hard to make an appointment from caribou land. We got seen an hour after we walked in. Friendly professional care from a fantastic communicative vet.

I brought my dog to this pet urgent care because she was in pain and I was genuinely worried. I…read moreended up waiting over TWO HOURS in the lobby with no communication, no updates, and ultimately no guarantee of ever being seen. The receptionist was incredibly rude and dismissive. I was told on the phone that there were "only two people ahead of me," yet nothing was explained about appointments taking 2+ hours or the possibility of not being seen at all. After waiting an unreasonable amount of time, I was finally told there was no guarantee my dog would even be seen that night. That should have been explained before I wasted hours sitting there with an injured pet. The lack of empathy was shocking. No kindness, no concern, no basic customer service, just attitude and indifference while people sit there stressed and scared about their animals. If you're considering this place, be prepared to: * Wait for hours * Be ignored * Be treated rudely * Possibly never be seen at all Pet owners deserve honesty, communication, and compassion, especially in urgent situations. This place failed on all fronts. I would never return and strongly suggest others look elsewhere to avoid the frustration and emotional stress I went through.

I have been waiting with my dog for 6.5 hours tonight and have not been seen. I have tried to be…read moreunderstanding, realizing that some serious emergencies have come in, but this place needs more doctors, technicians and staff. UPDATE: It has now been 7 hours since I arrived. My dog has black poop and could have internal bleeding. For the last few hours, I have been told that my dog is "next." I just pointed this out to the staff, along with the fact that 3 other non-emergent dogs have been called in to be seen over the last half hour. The front desk person said that they have a "triage" list, and they will get to my dog when they are ready. I pointed out that it appears the clinic is not able to handle its job. The front desk person was apathetic and told me I could leave if I didn't want to wait. This was unprofessional. UPDATE: after nine hours, we finally saw a vet tech and a doctor. They were very kind and helpful.

Cleanliness, staff that actually care and pricing is horrible. This place is ridiculous, I brought…read moremy kitten here after an emergency situation, the staff were not gentle, helpful, or informative at all. When I asked questions about what's going on everybody looked at each other or would tell me my kitten was doing better. they were supposed to call me around 5am after surgery time to let me know how it went and it was delayed by 2 hours? over the phone they literally explained they forgot to call me with an update. my kitten did unfortunately pass away which I understand was not the vets fault however when we were grieving in the good bye room an employee came in and told us the pipes froze and they we can either wait and keep my suffering kitten alive to say goodbye or they can do it now, there really was no choice as he was suffering and couldn't breath without the oxygen machine, and the best part they immediately handed us a clip board for a bill that was 10x more than the estimate they gave us. they don't do payment plans and the front desk receptionist did not gaf nobody in this building cared about anything everyone was like dead inside and the ambiance was dirty. unfortunately this is the only pet ER in anchorage Alaska so i would lawyer up befor doing business with this establishment. they may or may not save your pet but only if they feel like it. fuck this place and fuck the staff too. :) also this place is known by locals to rip people off they charge 5x the price than the other vets as well since they are the only pet ER.

The veterinarians and vet techs were so nice! They had a very calming energy. They made my cat feel…read moreat ease. I will say, we did wait quite a long time, but I'm willing to wait for better care than some of the other clinics I've been to. The estimate was also almost $1000 cheaper than what I was quoted from another urgent care clinic in Anchorage.

We had an amazing experience at Midnight Sun Animal Hospital when we brought our dog, in for her…read moreinjured tail. From start to finish, everything about this visit exceeded our expectations. They were incredibly helpful over the phone, walking us through next steps and using their waitlist call-back system, which was such a game changer. We were able to call, explain our dog's injury, and then wait comfortably at home until they called us to head in. Once we arrived, we were seen within about 15 minutes, and the entire visit took around 30 minutes total, so efficient and stress-free. The staff and doctor were so kind, calm, and reassuring, which made a stressful situation feel completely manageable. You can tell they genuinely care about both pets and their owners. On top of the excellent care, the ambience is beautiful and cozy, welcoming space with a warmly lit fireplace that feels homey yet modern. It honestly doesn't feel like a typical vet office at all. 10/10 would recommend Midnight Sun Animal Hospital to anyone looking for compassionate, efficient, and high-quality veterinary care. We're so grateful we brought our dog here!

this was my review in google two years ago and wanted to share here as well and still same opinion…read moreof our experience still continue having today. This is the best place to take your pets, the staff is amazing and the doctor is very caring of your pet's needs. I get updates and phone calls to see how my Omega is doing. Recommended to anyone 1000%

Reached out twice recently, in person at the clinic and over the phone. Provided my contact…read moreinformation and the questions I had about the services. No one followed up despite saying they would. We have plenty vet clinics in town, i dont know who is better who is worse but Hillside misses the mark on a basic level.

Stella is our second dog that we've had at Arctic Tails doggy daycare. The staff is very caring of…read moreall the pups and our puppy Stella loves it here. she has her besties that she plays with every day. She's always happy to come. The owners are very caring of all the dogs and there is dog enrichment going on daily. I highly recommend this doggy daycare.

My dog has been going to Arctic Tails since she was a puppy. She loves it soooo much. The staff…read morelove her too! They regularly share updates on her day, report cards, photos and videos about her day. They practice some basic training skills and have lots of play time. They also offer advantix, teeth cleaning, nail trimming, etc. So it's great that she can have that all done while she's at school. The same staff have been there for a while so it's nice to see the employees are treated well and make a decent wage.

We might be VSOAs best paying customers at this point. In the last nine months we have received…read morethree surgeries from VSOA including: TPLO, mast cell tumor removal, and Gastropexy, also water therapy treadmill. I am not exaggerating when I say that VSOA is the best speciality vet in Anchorage. The staff (front desk, techs, surgeons) genuinely care for every pet that walks in the door. They are so knowledgeable, considerate, patient, and kind. Even after three intense surgeries my dog still runs into VSOA to see the staff, he loves it there. Thank you so much VSOA for taking care of Brady and getting him back to himself and always answering all the questions I have.

Doc Edwards literally performed a miracle on my dogs torn caudal cruciate ligament! He originally…read morethought her days as a competitive field trial dog were over With the help of their awesome rehab team she is training again and will compete again next summer! They are the best!

So my grandmother had a cat. So when she passed away I decided to bring her back to Arkansas. But…read morebefore I could travel with her she needed the correct documentation to get through TSA. So I made an appointment with this vet and they had seen the cat before since my grandmother had been using them before. So I saved money since the cat already had her current shots. So after a checkup they got my paperwork ready to be able to bring her home. I had nothing but good luck with this veterinary. So I Thankyou so much btw the cats name was Lady she was a beautiful Calico Perisian. I had no problems flying home with her whatsoever

Never in my 45 years of having animals have I had such an experience with a clinic. I left because…read moreI refused to argue. They called me to say they videotaped me, and agreed I said I do not want to argue. They criticized me because they said I left "in a huff" and they wanted to sever the relationship. All of this because I was nine minutes late for an appointment. They did not serve me as a client and were respectful. The last visit we went in for was for they didn't know what even though they made the appointment and we ended up having a vaccine sooner than needed because they didn't know what to do with the appointment. This time they didn't also know what to do with the appointment or exactly what tests to run at the appointment time. Somebody who is in the know is not in charge. It must be frustrating not to know your job.