I stopped going to this Pollo Tropical as I was tired of ordering takeout, paying for what I ordered only to get home and see they left things out that I ordered abd paid for. I sent numerous correspondences to their customer service and they never responded ! The other day I was in a pinch for dinner and thought enough years have give by they must have learned how to give the customer what they paid for! Nope they left things out of my order! This apparently is how they make extra money but they are losing customers ! read more

When it comes to sanitation, they are doing a very bad job. I watched the server made the my food and he never changed his gloves...opening dirty doors, doing different tasks and run his hands against the counter top. I asked how often they changed their gloves and the guy with the headset told me that they won't change third gloves every time. It should be a sanitation policy when they are preparing food. When I ask for guacamole the guy with the headset was very sarcastic! Now i know why every time I come to this location is empty! read more

Recibí una pésima atención con una manager que nos dio el pollo tibio, nos atendió de último cuando llegamos primero y siempre hacen la excepción de poner arroz amarillo en el tropical trio y se confundieron de platos porque quería comer ahí y ella solo dijo "que pongan una bandeja abajo y listo" de una manera no ética y aparte no le pusieron plátanos a un plato. Su nombre es Arjesica read more

Pollo Tropical - Aquí se puede apreciar que nuestro plato está desatendido arriba - Fast Food Near Me - Aventura, Florida

Most disgusting food i ever ate, very disappointed. Service is ok but i will definitely never come back

This location isn't the greatest! I came to pick up food I ordered. It was ready and I was waiting a good 15 minutes. By the time I was waiting for my food, my rice and beans were already cold. Super disappointed. If you order from this location double check your sauce is included. read more

Poor attitude including management No apologizes for sctewing up the order Just shoved the missing part on the counter and walked away read more

What is this ? Bread with chicken breast , what happen with Pollo Tropical, now the food is a disaster read more

Pollo Tropical - Fast Food Near Me - Aventura, Florida

So I discovered this place a few days ago while visiting a friend in Miami. I didn't know about it because I've never seen them in NYC. I ordered the half Wood Fire grilled chicken with rice and boiled yuca. All I can say is WOW , it was so delicious and reasonably priced ! I couldn't believe how good it was. The chicken wa cooked perfectly and it came with this special garlic sauce. The boiled yuca was really tasty. The rice was also cooked well and it tasted very fresh. I would definitely come back here again and next time try the chunks of fried chicken. P.S don't kiss anyone after the garlic sauce because it was pretty dam strong LoL !!!! read more

Awful service. Rude, never fulfill the order correctly, dirty tables. Shame on the management: the food is great, but if the orders are never done right a customer doesn't feel comfortable to come back. The management reply is identical fake sentence that every other review has gotten. Clearly nobody cares. Shame on you. read more

Food trash and it got me sick Never again I went once and was disappointed. Tried it again and got sick read more

Terrible service...took me about 30 mins to place my order when I arrived. Treatment to customers was undesirable. I ordered dark meat and yes, they gave me white meat. The soda I ordered was mango tea and of course , they gave me orange soda. The food was extremely salty. Another customer asked for a refund of his money after waiting for almost 20 minutes after ordering and they gave him burnt chicken. I wonder if the proper USDA guidelines are followed behind the counter. They no longer serve salsa on garlic sauce. read more

Pollo Tropical - Little bird Tropical....the portion get smaller and smaller. - Fast Food Near Me - Aventura, Florida

When you see the commercial on TV for the Cuban sandwich, don't expect to get what you see. To start with, Cuban sandwiches is cut in a triangle, they cut it in half. The flavor is nothing like a Cuban sandwich, I couldn't finish mine, just the looks of it made me sick. Stick to their chicken, black beans and rice and if you still want a Cuban sandwich go to Latin America cafeteria or a real Cuban restaurant . I gave the sandwich 1 star .0 read more

This place has completely gone downhill ever since they hired the new manager. I didn't know the manager before so it could be it was the same person, but if it was, then they need to step up their game again. I have received raw chicken multiple times, and to top it off the place is so Grimy and dirty I almost slipped today because the floors were so slippery. I hate leaving bad reviews, but this needs to change. There are not many places for a quick lunch available in Aventura. They should take advantage and offer great customer service and a clean environment and not just say "screw it they will come anyway because there's nowhere else to go" There should be a 0 star option. And if anyone is HQ is reading this, please note I have called to complain various times about receiving raw/undercooked food as well as spoiled desserts and promises of discounts and coupons have been made but never received. It's very disappointing to know that you won't take care of your customers who waste their money and have to go and buy food elsewhere after getting home and realizing their food is not fully cooked. read more

Sooo i guess i don't know how hours of operation work... it says closed at 11 yet it's 10:20 and there are people inside yet saying they're closed ??? Why not just change the time..? read more

Went there last week Thursday and ordered chicken bites and a side of Mac and cheese . Well got home to find some nasty black gooey stuff in my Mac and cheese . I did not eat it . I took a video which shows more of this when I mixed it up. This is unacceptable and inspection should be conducted at this location . I don't know what this is but it can make someone very sick. read more

Pollo Tropical - Side order of Mac and cheese with a little bit of gooey black stuff. I did not eat this. This is disgusting! - Fast Food Near Me - Aventura, Florida

This place is such a disgrace. if you want to waste your money go to this place. I went back because my chicken was not cook. They gave me the same BS read more

If you ever want to get the lowest service in life you should go to this place. Not only they have the lowest service but the food is not the best. I decided to try it once again after two years thinking it changed but I had not it is the same unorganized restaurant with a lack of good service. Right from the beginning they mess up your order, the place is not totally clean --- and the food lacks the taste read more

precio/calidad algo para salir del paso..! tropical nunca nos decepciona deberian de mejorar un poco la rapidez read more

This is your standard Pollo Tropical, but newer location in Aventura. I've never been inside, only been in the drive through. Its located in the Promenade Shops, which is on the N.E. Corner of Ives Dairy Road (203rd St) and Biscayne Blvd (US1). Its kind of a pain to get to because of the overpass at this intersection, and you may not even see it until the last minute, but if you are determined (and have a GPS), you will make it. Also, full disclosure here, I haven't actually eaten any food from here, maybe with exception a plantain and some yucca, I usually just order take-out for the kids. Never any complaints, the food is usually pretty consistent and never had any mix-ups with the orders. I'm actually very surprised by all the bad reviews, I really haven't had any issues. I would say give it a shot. If you are concerned that they may get your order wrong, ask them to confirm / repeat what you ordered, and perhaps verify it before driving home. read more

The person taking our order was rude. She repeated my order back correctly but still rang it wrong. Then once I told the food preparer that he was making the wrong sandwich, he started making the correct one, but another female food preparer shewed him away to remake my sandwich and gave me the original wrong order. I didn't realize I was given pork (which I don't eat) until I got back to my hotel. While waiting I also had my receipt on the counter in front of me, when the original order-taker came and snatched it up, crumbled it, then threw it away. This is one of the worst experiences I've ever encountered at any restaurant. read more

I found a piece of metal in the garlic cilantro sauce.... literally in one of the Togo container sauces. Obviously, this is a fast food place so I understand why the food isn't 5 stars, but that was so disgusting! read more

Pollo Tropical - Disgusting piece of metal found INSIDE the sauce. - Fast Food Near Me - Aventura, Florida

The best part about this location is that the food comes out quickly. I've absolutely love pollo Tropical but when I went there was no line. I placed my order and made my way to the window (drive thru) where the cashier was singing then after proceeds to reach for my card. I stop her as she had yet to tell me my total. She proceeds to tell me she never placed my order and finally puts everything in to tell me my order. ‍ read more

This Pollo Tropical needs to improve in their hygiene. I ended up at the ER after eating (last night). I was diagnosed with food poisoning due to contaminated food or water. When I was there last night here are few things I noticed. Btw I didnt think anyone of this will make me sick but here are the possibilities. The ice dispenser was broke so I had to press it manually then I poured water which they might need to check the ice and water for any contamination. Then when I went to the sauces they weren't full. It was around 9:30pm they close at 11pm. But they hadn't changed the sauces. There was about an inch of most of the sauces. Could easily have been contaminated bc it was obviously had been sitting there all day. I've never seen any Pollo Tropical wait til there I not one drop of sauces. And yes the area was messy. I noticed the person clear the area when I was eating. Then I was like yay they will have sauce now. But when I went. They just had the container on top of a cart with no new sauce. I managed to grab some. Other people did too. Idk if they were like well we close in an hour let's not fill up the sauces. Maybe bc this location is just so dead. They should probably close. I been to so many and never gotten sick. Right after eating I felt some floating. And I never get bloated. When I got home it started hurting the whole abdomen area was in complete pain. I thought it would go away but it didnt. So I ended up at the ER. Smh. Dont go to this location go to the one one 163rd. The line is long but it's very clean and they constantly have everything filled. I only went to Aventura bc my friend has come out of the gym. Anyways hope that help someone. read more

Only one cashier at lunch during school break was told 20 min and was ready in 5 chicks should have been cooked longer was to pink near bone asked for dark meat and was given white read more

I went to the one in Aventura , the service is not good . I ask for the bowl with beef and rice . It was less rice that you see in the pictures wen I ask the manager he told me that he follow the measurements . He was very rood . Also the tables were dirty and the garbage can was full , they didn't clean . I will never came back there . read more

Great place,there is chicken on the grill that is very good,and also nice staff.but if you plan to go through the drive through you have to talk very loudly in order for your order to be heard through the mic, the first time we went through the drive through they couldn't hear our order so we had to pull up to the window where you take your food. And one time we even saw an opossum climbing a tree. read more

How is this place still open ? Worst service No chicken available Line two miles long And you need to beg for extra sauce This is not a good standard for aventura or this franchise Step it pollo tropicale read more

Terrible service. Placed an online order said ready in 10 min. Arrive to the location 10 min later, ended up waiting 30. Order was incorrect and employees don't care about the customer. Horrible experience overall. Go to la Granja if you want quality read more

Careless employees, good manager Carlton was good. They five star goes to the mgr in charge that is all . read more

Unfriendly and Rude staff. A lot of eye-rolling and blank expressions. They also forgot my guacamole

The WORST waiting time. I work really close, and I came here to get food for my break, it was supposed to be ready at 1:10pm is 1:38 at the moment and still don't have my food. TERRIBLE SERVICE there is not even a lot of costumers to take that as an excuse read more

Service is horrible, the manager always in a bad mood, some the employees are good. But the manager is always angry. Don't like the environment. Love the food but the problem there is the staff. read more

Unsure if it was the app's fault or incompetence from the employees, but the service here was terrible. I placed an online order at 5:30pm (with a pickup time of 5:45pm), arrived at 6pm and waited at the pickup area for any employee to contact me. After standing around for 5 minutes, I flagged an employee down for my pickup order. She walked away to a random order, which I expected to be mine, but kept walking past it then went back to making food. I thought to myself that she might be making my order, but it was for other people. I flagged down two more employees and got similar responses from them. I was never once approached by an employee nor given help after asking for some kind of ETA on the order. After waiting for a total of 20 minutes (6:20pm now) and seeing tons of customers order in line and get their food, I walked out and called the phone number in the app to cancel the order. The restaurant was sure to struggle with canceling the order since majority of the employees are so ignorant. A total of an hour was wasted trying to get my food from the restaurant, which didn't even happen. How this place is still open and run this badly is beyond me, but it needs to shut down or have a change of management. All my drive through experiences were nice, but the food always came out dry (which doesn't bother me that much since it's at least edible). If you order from here, try a simple order which won't hurt the employees' brains and never do a pickup order. read more

Chicken was raw, I asked for sauce and they gave me one container half full. This is a new location and it's already having issues. read more

Pollo Tropical - First and last time getting chicken from this place.. You judge for yourself - Fast Food Near Me - Aventura, Florida

This location is ridiculous . How do you give someone in drive through a chicken platter. But no fork and napkin. Idiots or cheap. I had to use my hands. Plus chicken portion was smaller than my regular location on 163 st Another important thing is their red salsa sauce is too watery compared to 163 where it's thick and delicious. Good luck read more

Terrible service, They act like they hate their job, Also, They use old and dried out chicken for their wraps, Very disappointing, they used to be good, they cook way too much and it sits in the warmer for hours and dries out. I tried to gave them the benefit of the doubt and try then 3 times over 2 months. I'm done, Never again. sorry to have to report this, I don't like to complain. when I asked if they can give me a fresh one they looked at me like I'm crazy. it went in the garbage and went somewhere else. This kind of stuff happens at the Aventura and Hallandale beach location. My family and me have crossed them off our list forever. read more

3:00 pm - This location has terrible customer service. Our family of 4 was the only customers and stood at the counter waiting to at least be acknowledged for way too long (around 5 minutes). Two female employees bickered over who would take our order, while neither looked our way nor did anything about it. I hope this level of service does not represent the entire franchise. read more

No chicken in POLLO tropical!!! And the worst service ever. The lady in the counter could not even give us options on what they did have available. We had to leave without eating. read more

If there was anyway to give zero stars for this dump I would. Consistently gets orders wrong, employees don't give a rats behind in the job they are doing. How the heck do you run out of lettuce? Stay away from this place until the owner cleans house. Plenty of people looking for jobs, if you can't get a simple order of chicken and rice right, I feel really sorry for you. read more

This is the worst pollo tropical ever! These people behind the counter all have major attitude problems, the people fixing the food aren't wearing gloves and they also will mess up your order easily. The area with the different condiments is always dirty and empty. This place is a zoo. read more