Absolutely unacceptable experience. I have never been treated so disrespectfully over something as simple as asking for extra ketchup. The employee at the drive-thru window had an unbelievably rude attitude, slammed the window shut in my face, and acted as if basic customer service was too much to ask. What made it worse was the manager's complete lack of professionalism. Instead of correcting the situation, they were dismissive and unhelpful. Clearly, poor behavior is tolerated here. This location has serious customer service issues. If you value being treated with basic respect, I strongly suggest going somewhere else. Management needs to retrain their staff immediately. read more

Good food at great prices. The best deals are the lunch specials, best bang for the buck. The wait times are standard around most chicken spots. The store felt deserted due to it not having a franchise name (less customers) but the quality is up to par. read more

Order the chicken dinner was cooked on the spot.... Fresh, hot and crispy and a side of fried okra .... Good lawd it was good.

Captain is surprisingly still good--not just the chicken, but the rice and shrimp too. Even though the shrimp was small, it was packed with flavor. The service was very attentive. There's no real ambience since it's more of a grab-and-go spot, but the food makes up for it. read more

This was a drive-thru order. Haven't been here in awhile, so since my husband was getting his hair cut near by, we stopped here first. The employee at the wonder was very attentive and nice. I don't eat chicken, but my husband does. I ate a few pieces of the conch and some fries. It was delicious. We got extra lemon pepper powder as well. :-) Also we got a flop to drink, but I forgot to take a picture of it. read more

Captain Fish & Chicken - a tray of food - Seafood Near Me - Miami Gardens, Florida

My husband visited this place before & keep begging me to try it! My man knows the way to my heart: seafood. Some of the best seafood I've tried in Miami. We shared a Captain Dinner, which came with shrimp, fish, chicken wings, & fries. We also added a side of hush puppies (best decision ever)! Food is made to order, so be prepared to wait 10-15 or order ahead! We realized that their menu was hard to find online. read more

Fresh chicken thee best. Love it just try it. Never underestimate the taste the freshness read more

Food is always a hit at this location. Very well ran! Service is great as well, the staff is on it! Drive through or walk in, I always call my order in to save time read more

So I was just trying to get some food, I live right in the area and my family and I always get food from there. I saw new faces and knew it was going to be poor customer service. The cashier was nice and polite but the two cooks and manager literally refused to service me. They locked the doors at 8:45 pm on a Thursday and pretended like they were closed on the inside. The two cooks basically made fun of me because I didn't have an vehicle. I was told that I couldn't order at the window as if it was some fine dining restaurant. EVERYONE WHO DOESN'T HAVE A VEHICLE should know that they think it's funny, will make fun of you and will NOT take your order. That's exactly why snappers has more customers and business since they don't DISCRIMINATE on how you arrive at their establishment. Whether the food is good or not you don't turn loyal customers away because they don't have a vehicle. read more

1.Pack your patience if you want drive thru service. Everything is cooked to order. 2. It boils my blood that at a takeout spot, you still have to ask for napkins and condiments. 3. They do not have salt packets, 1st I was like WTF, pissed I pulled around to the next door BK. They dust the fries with a house seasoning it was okay. 4. Decent prices and several specials each day. 5. I had the conch and shrimp combo $15 well spent. The house sauce is really good. 6. This is not black owned, even though at the time of searching this place a month ago it came up as such. 7. If you want a quick eat close to Hard Rock Stadium before a game, good choice. read more

They didn't give me all of the wings that I ordered and when I tried calling about it.. no answer!! They also try to sell wings that were pre fried! Yuck! read more

So the food is actually good here. For the longest I kept confusing it for Hooks and haven't heard that many pleasant things about it. However someone told me this place was good so I decided to try it. First and foremost if you've been to Snappers or Lemon Peppers, you've basically been here too. It's the same type of food with the same type of seasoning. What I wish once of them would do is offer crinkle fries instead of these straight, grease soaking fries that they like to serve. I promise I'll be your best customer. It's why I love House of Crab so much. In addition, there conch salad is delicious. Better than my favorite Snapper's location conch salad. Surprisingly the drive thru attendant was very nice and respectful. With these places it can really be a hit and miss situation sometimes. Overall I am happy with my experience here and will certainly be back to try something else. read more

Terrible experience. Food was not good. We ended up throwing it out and walking to Burger King. Extremely disappointing!.

I give this place 9/10 just because they had Pepsi And not Coke haha (: First time here and definitely won't be my last. These people definitely got it going on. read more

Typical fried seafood restaurant and I really like it!! I ordered shrimp, fried conch, conch balls, corn nuggets, bbq wings, fries and their special drink called "The Flop" (sweet tea, fruit punch and lemonade mix) Everything was tasty and fried fresh. The fried conch could used more seasoning as is was bland without the special sauce the serve it with. Service was ok but I had to repeat my order 3 times at the drive thru speaker. I didn't say anything because I've worked at a fast food restaurant before. So I understand the stress of it all. Probably would go back for the drink and conch balls. Both were my favorite! read more

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this is the best conch I've ever had in south Florida. HANDS DOWN !!!!!! the conch was cooked to perfection. it was so fresh and sooooooo good. a great portion for the price. the wings were perfectly cooked. I asked for them crispy and they were yummyyyy. I drove 15 minutes around 10pm just for this because I was craving conch so bad. it was so worth it. I'll definitely be returning soon ! read more

Captain Fish & Chicken - conch and wings platter with fries - Seafood Near Me - Miami Gardens, Florida

They get a 1 star because if you order food from somwhere the first sauce should be free. i am dining at your business. I ordered a shrimp dinner and had to pay for conch sauce. i could see if i asked for wxtra conch sauce. i just asked for sauce to go with my food is all. but i had to swipe my card again for 50 fucking cents. that is so stupid. read more

5/5. I ordered the small snapper & fries, it was so good and fresh. I fell in love will definitely be back! read more

Captain Fish & Chicken - Small Snapper Dinner - Seafood Near Me - Miami Gardens, Florida

Staff friendly. Made FRESH. Never had a problem....Tasty and seasoned well, yummy. Will be back upon visiting So. FL read more

Captain Fish & Chicken - Seafood Near Me - Miami Gardens, Florida

I visit this place 3 or 4 times on my annual two week trip to miami. The food is great at a reasonable price, but what I noticed most were the employees good attitudes, their willingness to help each by working together, and they're great service. I have grown accustomed to snarky attitudes and bad service these days so this was a breath of fresh air and I will continue to give them my business. read more

Stopped in for lunch. 95% fried foods. They do have salads and conch salad. On Friday they close from 1:45 to 2:45 for prayer so I was not able to eat my food at the restaurant because they were closing during that time. The people behind the counter were very nice. The conch salad is delicious and has a nice kick. read more

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So me and my husband come here a lot, and every time we come customer service sucks the lady's thru the drive thru always have an attitude. Today I came and the young lady who took care of me was so nice and sweet they should definitely keep her just all smiles. The food is ALWAYS BOMB so that's never been the problem I love this place Ben coming here for 4 years and my kids love this place too read more

The brothers are always friendly and nice.. You can't go wrong with anything in the menu. I drive from Central Broward to Dade County for the food here!! I always get the grouper dinner with fries and Xtra Lemon Pepper seasoning. Everything is freshly made nothing is heated back up or waiting. This establishment is very clean, and they always have a meal special going on.. You can't beat this place and don't forget to pick up some desert with your meal. read more

Very disappointed that I got home to find a long stand off red/brown color hair in my food. I called and spoke with the manager who said he is the owners son to tell him about the issue. He DID NOT offer an apology of any kind or refund. He said come back and I'll give you another one. Disappointed and disgusting. read more

Captain Fish & Chicken - Seafood Near Me - Miami Gardens, Florida

This is my goto spot when I want seafood on the go. Prices are reasonably and food is always hot and fresh. WE NEED MORE LOCATIONS!!!

stumbled upon this gem a while back. I was really blown away by the amazing staff and delicious food. I'm bringing my friends here next time no doubt. The crispy fried food and a large icey cold drink, always hits the spot. read more

Good fried chicken.The fries are amazingGreat place to eat when your on a budget.Great staff positive energy

Amazing food and wonderful people! Fish is fresh! We loved it! Will definitely be back when we are in town.

I have been living in the Miami Gardens area for over 12 years and the consistency is always the same at this restuarant great service, food and prices. read more

Everything is fried here... maybe even the staff lol.. They serve the regular fried seafood, wings & chicken. Nothing special. I ordered some perch, it was pretty bad. The batter they use to fry it is pretty much the same batter for everything so all your food taste like everything...and nothing miraculously at the same time. The staff here is clearly over their jobs, very short with you & cradling the line on flatout rude. For the wait times, attitudes & subpar food, this place just isn't worth it. read more

Since I've passed this place 100 times or more I thought I'd stop in to give it a try. I ordered the fried shrimp and conch platter for my granddaughter and me for dinner. After going home and eating it we both woke up in the early morning with mad stomach cramps, diarrhea, and vomiting. If you've had food poisoning before, many times, then you know exactly what it is when you get it again. Since this food was the only food that we both consumed that night, it didn't require much thought to know what caused us to get sick. When I called the manager later that day, he said, and I quote, "It couldn't have been our food since no one else called". Took no responsibility even after I explained that that's all we ate. Well now that I see that they don't give a damn about public health and safety, I will never eat here again. And if y'all do get sick after eating their food, don't be afraid to complain to them. Because I doubt that we were the only ones. read more

I love this place. Fast service and great prices. When you come here as often as we do, the staff gets to know you; they always greet us with a smile. We love this place! Hidden gem in Miami Gardens. read more

The food is not the freshest! Ordered fried conch , fried shrimp and fries dinner. I also ordered corn nuggets and conch balls. The conch was very rubbery (chewy), the corn nuggets taste burned or like it was fried in old grease. And the dusted everything in lemon pepper seasoning which made the food very salty. read more

Great service. Great food and prices. Always fresh made to order. The wings and the fish are the best. You will get hooked.

A good buddy and colleague brought me today a plate of COLOSSAL shrimp and fries from this joint. Let me tell you, it was delicious. Next time I'll ask for the Coleslaw to try that as well. I wish they took the time and made some GOOD Tartar and Cocktail sauce in house to go with the shrimp. read more

Sorry this the last time I will patronize this establishment. You'd think w/ a pandemic you'd want happy customers. The owners sons and daughter are great!! ALWAYS FRIENDLY, provide EXCELLENT customer service..EVEN THROUGH THE DRIVE THRU!! Today makes now the 2nd and last time I will go! The employees they hire are HORRIBLE. Had to remind the attendant that it was pouring rain out..but with her attitude she chided me that I have to stop at the drive thru until she acknowledges me to take my order number! I did say I am picking up an order but SHE SAYS THAT I HAVE TO GIVE HER MY ORDER NUMBER!!! WTH? IT'S POURING RAIN OUT!! Seriously??? So instead of understanding the predicament of getting myself and my car drenched ..she could've just explained that in drive they take the order no.s of the called in orders, I end up getting the attitude laden employee. Won't be back don't need the misery of someone who should be thankful to have a job during this crazy time! If you don't like doing your job you shouldn't be there!! Their employees are ruining what use to be a very nice place to go get great wings and food! No thank you from her just NOTHING...WHAT a SHAME!! read more