The food is good but, I was suprised how slow and bad the customer service was. blah

The worse pollo tropical i went in my life,the restroom is very dirty and the employer treat you like a animal.i love pollo tropical but this i couldn't like very bad customer service read more

I've tried 3 to eat here, service is just a disaster. I'm a reasonable person but 45 minutes for food is unacceptable. Go elsewhere and your lunch will be less stressful. read more

Worst service in south beach, the person in front always complained that she's by herself, the lines are extremely long most of the time. Really bad In Comparison with other pollo tropical locations of south beach. read more

Horrible and slow service. They always ran out of chicken. The line workers, including the manager, are crass and surly. I know it's a fast food place, and most of the time the only healthier option after the gym. If we could have another option we wouldn't be caught there. They are all miserable and exhausted. How sad for the brand that probably spends millions in order to continue growing their company. read more

HORRIBLE CUSTOMER SERVICE!! Food is good but they way customers are treated just ruins everything. The girl that took our order was very rude and unprofessional, and nobody else was much better either. I would not suggest this location to anybody... And its a shame because the food is not bad. read more

I like there tropichops accompionated with a Mango Tropi Chiller. Other than that, Why is there a bum or 2 everytime a walk in here? If not, there's an old guy sleeping somewhere. read more

I wouldn't bring my family here if we were all starving and the food was free. Don't get me wrong, the food is amazing, it's waiting the 65 minutes for the food and being ignored by the workers and try to get them to recognize that you are even there. There is no order to this establishment at all, it's complete and utter chaos. It is simply and hands down the worst customer service I have ever experienced in my entire life, it put me in a bad mood. It was such a negative experience. The workers will literally laugh and make snarky comments, when you simply ask if your order is ready. Believe me I would understand if these workers were getting frustrated if people were asking after 3 minutes of waiting for their food. Not 30 minutes. I could seriously write a book about the terrible staff and customer service of this location. I am almost pretty sure they used one of the workers cars and put cones in front of the drive through to close it off to make their lives easier. Regardless, these workers clearly hated their lives and their jobs and it reflected exactly that. This is literally the worst customer service I have ever experienced. I wish I could give this place no stars, I wish it would be shut down. read more

I get that this is fast food but literally 5 out of 6 times I have placed an order online and they don't have it. I would understand if this was a mom and pop operation but as a national chain - this is appalling. Also, the staff is consistently RUDE and incompetent. Someone needs to come audit this branch. read more

This is by far the best location, the chicken is so incredibly delish, the carriabian soup ,I wish every fast food restaurants was satisfying read more

Food is fair but the woman at the drive thru is so rude that I refuse to go back. She shouldn't work with customers if she can't be pleasant. I'll take my business elsewhere. read more

Stopped in, sign says they need to close early for repair - fair enough - 3 signs - I still have 30 minutes I'm in. Well, they rudely spoke from the other side that their closed. I say that the sign says I have 30 minutes a true to form - they don't care. Nobody cares. read more

The super inexpensive chain grilled chicken joint could save your life, or least your wallet, while in South Beach. Go for the chicken, go back for the fried yucca! read more

Shhhh this is one of my guilty pleasures! Took me a long time to get the courage to review this place! Ok, it is a lifesaver! Come on! Home cooking open late, drive thru...Tk God it's close to my house! The black beans and rice ave very similar to the home cooking style food I grew up eating in Brazil! And they are usually very quick, feels like it's my housekeeper's cooking (yeah nobody's moms cook in Brazil; we are all raised by nannies and housekeepers lol!) mixed with McDonalds serving speed! I've been coming to this location for almost 15 years now! Only reason I don't give them 5 stars is because sometimes there are items missing from the menu in the early evenings...well I guess nobody's perfect right? read more

The Chicken Cesar Salads here are really fabulous, as well as the chop bowls - DELICIOUS! I'm all about good cheap food, but sometimes the wait/lines here are just way too long!! If you need to knit a sweater or do about a month of Sunday New York Times crossword puzzles, then come here and order a meal. 5 minutes after your done your food MIGHT be ready. Ate here twice this week as it's only a couple blocks away from my house, and had an extremely pleasant surprise at the drive-through. I was served my food within a couple minutes - it was a miracle for sure!!! It usually seems crowded at walk-in and drive-through - but got a rare great experience once! I think the food here is very good which is WHY it's always so busy, and WHY so many people are willing to wait for it. This would truly be FIVE stars if we didn't have to wait so long (45+ minutes) for our meals. read more

I really wish Pollo Tropical was here in the DC area. The food is really good and cheap.

Absolutely the worst service and people around! My friends ordered in front of me (two of them) obviously I was with them. And as soon as they were done ordering I stood up for my turn and the lady walks away and starts working on other things in the back. I was the last one in my line. And the lady next to her is working on a 50 person tab. Apparently. I still stood there hoping that lady who took my friends orders would notice I was not with the 50 French people and my friends already have received their food and I still hadn't ordered. I'm getting pushed around and shoulder checked by this enormous group of people, and yet still not noticed. I've let the lady know that I was not with this large group of people and my friends had already received their food and I hadn't even gotten to order. She disregarded me again and said she was going to do their orders and I have to wait after 50 people. No thank you. Go to Chicken Kitchen across the street. They have about the same menu and is very good and their staff is so friendly! read more

Very very slow. Food is cheap and good but the slowliness takes away from experience

2.5 Stars. My friend and I went to PT for a quick lunch and we ordered in about 3 to 5 minutes and the food was adequate considering it was fast food. They ran out of their famous curry sauce and the station was in decent shape. The crew was doing their job. However, the line went to 17 people including the people ordering. The quality and taste of the food could be better. Top management needs to keep trying to improve the ordering time and taste of the food. read more

Love this chain.. not gonna let the midget thats behind the counter's bad attitude distract from that. Great food and reasonable prices. had to clarify what I want 4 times to the new cashier.. but again... good food.. read more

Don't expect chicken... With 2 hours left before closing, they again were out of chicken. They said 45 min before they would have any more... Bullsh1t. read more

If you believe in heaven and hell, then you now have the rare opportunity of sampling what a day in hell feels like. Not only can you savor the wonderful experience of waiting endlessly for food, but you get to witness the epitome of inefficiency that very slowly unfolds right before your incredulous eyes. Alas, perhaps you can find solace in the thought that - at least in this respect - Pollo Tropical is truly authentic: They do operate on "island time." When you finally receive your food, just imagine that "this" is what you'll have to eat for eternity - if you were to make it to hell. Flavorless clumpy rice, beans that lack any and all interest, and pork (that's what I had) that varies from tough to stringy - all with a tremendous lack of flavor. I'll give them props for the Plantains - they were good. Everything else? Not so much - and that includes the selection of sauces you can get. I found every single one of them lame - if not worse. I would never ever go back. read more

I entered the restaurant when I was 38. I'm. I'm 42 years old. Thankfully they took my order. I'm waiting for them to deliver it. But I'm sure his will happen before my 50'th birthday. read more

The restaurant was clean and organized, the taste of the food was ok, now the portion were small, well you get what you pay for

They opened 20 minutes late and the manager did not even apologize to the customers who have work and things to do. But instead, he was smiling. His excuse was that he forgot his keys... That's their level of professionalism. read more

I've been to most Pollo Tropical places in Miami if not all and I always get the Caribbean chicken soup and this location has been the best one thus far and the most consistent one when in comes to the flavor and the quality and even though they get very busy, they're pretty quick at this location. read more

Food is great! Customer service is the worst I've ever had. People are so rude and mean

The register girl WENDY was so rude I never met someone so nasty before. She rolled her eyes when I changed my order and she kept giving me an attitude. Then when she was giving me the change I told her I had the two cents and she ignored me she slammed the register hard and I told her that I said I have the two cents she said "oh well it's already too late i closed the register" then screams out NEXT CUSTOMER as I was still in front of her. While I was waiting for my food she starts talking to the co-workers in Spanish about me assuming I don't speak the language. Never had I had bad service like that before. The food is so good here but because I received bad service I don't think I would come back. read more

I felt so sick after my partner and I ate here. The staff don't want to serve customers. We stood waiting whilst they were squabbling between themselves as to who should take our orders! When they finally did, the food was slow and cold. My food had hairs in it which made me feel so bad I had to throw it away!!! They locked us in the restaurant as they were beginning to shut 3hours earlier than their doors and website say. The place was just not a nice place to get food at all, id avoid it all costs or look out for hair in your food! read more

Learn to communicate basic English please. Shouting Spanish slang and waving hands around in the air is not a great way to greet paying customers. read more

It's pollo tropical so the food is good but this is the longest, slowest location in Miami. Usually just 1 cashier working during the lunch rush and it's an easy 20-30 min wait in line and 10-15 wait for food. Don't come here if you're looking a quick meal read more

This is the second time I have visited this Pollo location and they did not have the balsamic tomatoes available? How difficult is that? I have noticed in past visits that the Spanish speaking employees spend most of their time arguing amongst themselves; telling each other what they should be doing instead of paying attention to the customers. If your in a hurry, drive to the location across the bridge in Miami. You will have your food before you would in this location. The service is awful. Too bad as the food is really good. read more

The service and food here are pretty unpredictable. When the food is good, this is a great place to come for a tasty, cheap meal. I think maybe it's better during peak lunch or dinner time. Unfortunately if you come here approximately an hour before they close, the quality of the food can be disappointing, and they often do not even have chicken, which is pretty sad for a place called Pollo Tropical. As another review noted, the employees here are not very friendly. I would appreciate it if they could force themselves to smile or at least respond appropriately when I thank them for my order. read more

love this place, everytime i went in they had a dozen fresh chicken on their huge char grill...plantains and the rice is always perfect, and if it isnt they will make sure u get ones that are...when i lived in miami for 1 month i ate about 4 times a week read more

Great food quality, good value, as with all Pollo Tropical locations. This particular location could use a bit of improvement though: it is often a bit dirty inside, although this may be in part because of the clientele since it seems like they're mopping the floor and changing the garbage bags every time I'm there. The restroom is kind of gross; I'd advise against going in there before eating your meal if at all possible. The sauces aren't always well-stocked. Sometimes the service is fast, other times not so much. Occasionally there is this guy who sits outside the place who has hit on me while I'm leaving. read more

A really bad service, I ordered my food, wait a looong time with NO MORE THAN 5 PEOPLE inside the place, pick up my order and when I arrived home NOTHING was my order at all, when I came back the person who attended me was so rude, the want to charge me again for the mistake that they committed!!!! Omg a really bad service !!!!!!!! Never come back read more

The best chicken I have had at such a low price. Chic-fil-a is tasteless brine injected garbage in comparison. I wish we had Pollo Tropical in Denver but the fast food here is all greasy and damaged. read more

We went tp pollo tropical on South Beach on Alton Road and 15th St. At 12:20 AM, and supposedly they closed at 1 AM. Arriving at the restaurant they were putting up the chairs cleaning the floors yet they still told us they were open until 1 AM 40 minutes more. When we went to order the person at the cash register said they only had pork that's all they had. We asked for a manager and the manager said there was some rice and beans and if we wanted they would take some chairs down so we could sit. After I asked a few times why everything look like it was closing even though they were open, she said chicken takes like an hour to cook. I mentioned to the friend that was with me, that we would go to a place that looked like it was still open, and she the manager seem to say okay why don't you do that. So the question is if the restaurant is open until 1:00 am. At 12:20 should they be closing down and making their customers not feel welcomed to eat their food on their menu? Who gives them permission to close 40 minutes early and make customers feel unwelcome and alienated? Everyone wants to leave work early when they can, we understand, but not everyone can leave work early most of us cannot. I don't want to go back to Pollo Tropical, after this experience, especially not this one! read more

as an ex employee of this restaurant, i have to say it grossed me out. the treatment of the employees by the maagers, lack of common sense, and overall dirty feeling....its no wonder they cant keep anyone working there for more than a couple of months. they cant pay anyone enoug to put up with it! ive been working for over 2 years at a school now and almost a year at another restaurant chain. i work hard and i dont like to quit. but with this place idk what came first: that i abandoned the job by not showing up or that i was possibly fired? i dont know and dont even care. its the worst place to work and a nasty place to eat. but a good place to start so you can appreciate your next job alllllll the more. I was a new guy there and they had me al by myself once taking orders with peopl outside the door, lined up. then they tell me to work faster! !! as if its my falt their system has soooo many options for one simple tropicop. and the customers come up to me not even sure what they want! how is it my fault. such a stressful job! i signed an employee manual which stated that im entitled to a 30 min. paid break....they expected me to clock out for my meager break. when they saw that i didnt, they "wrote me up" and added "too slow in taking orders" to it. i threw the manual in the managers face (not literally) and he continued to deny my 30 min break and insist i clock out. their way to save on meager labor costs. jerks. the manager then took out 9 dollars while i was on my break. supposedly i was short and they gave me a write up.....i was so fed up and tired of their corrupt bs, and i decided im never walking back in there again.....and i still havent. i pity that fat "java the hut" looking woman who can barely fit through a door and that dirty old man. theyre pathetic -which is why i never even bothered to waste more of my time reporting them to corporate. but perhaps i should have. horible people. the kitchen reeks of something foul, and the food is overall bland, flavorles and the customer service sucks because theyre always hiring kids off the street. poor bastards dont know what theyre geting into yuckkkkk! read more