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Pollo Tropical

2.2 (164 reviews)
Closed • 10:00 am - 1:00 AM (Next day)
Updated 2 months ago

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POLLO TROPICAL ATMOSPHERE

What's the vibe?
Casual
Moderate noise
Outdoor seating
Good for kids

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Whole Grilled Chicken
Genesis T.

I go to Pollo Tropical if I'm craving for a tasty, marinated fire grilled chicken. You can order a whole grilled chicken, or order it with sides such as corn or corn tamale, white, brown or yellow rice, black beans, caesar salad or coleslaw, french fries, fried yuca, corn bread and plantains. They also serve roasted pork and fried pork chuncks, grilled churrasco streak, roasted rack of ribs, sandwiches, soups, salads and desserts like cuatro leches, flan and key lime pie. And i think more than 20 different sauces to choose from for your perfectly grilled, roasted or fried meat. Self service as you wait for your food after order and paying. Wait times depends because sometimes there are a lot of pick up for delivery orders. Casual ambiance and you can get as many sauces as you want or try as much sauces as you can. Check it out!

chicken, rice, and a roll on a tray
Scott H.

I appreciate the response, but the problems go back a couple of years. See the reviews as proof. When will customer service at this Pollo Tropical improve? Why the staff yelling at each other? Why rudeness to customers? Why no sauces? Why filthy restrooms? Come'on, do more than just offer words. Fix the problems. By the way, the older Spanish-speaking cashier who worked on Tuesday was very nice and helpful. He did not deserve the yelling that was directed at him by a woman who seemed to be in a supervisory position. She also wandered through the restaurant giving dirty looks to customers. Awful and rude!

Inside
Tima C.

I haven't been there for many years, I don't even know why. But honestly that's the healthiest fast food in the area in my opinion, a lot of chicken options and very affordable prices. I had a chicken wrap and yuca with cheese and I payed for it only $11 the quality is good too, even that the wrap was a little smaller then I expected but I was still satisfied! Service was pretty good and fast, even that it were 4-5 people in front of me I waited just 15 min more or less for the food. There is a lot of space inside and just a couple of tables outside, and always someone is making sure to maintain it clean. In general good experience!

a pigeon sitting on a bench
John B.

I only came here because when I'm in LA and Vegas there's a place called Polo loco that I love to go to. This one is similar. It does have great chicken. It's juicy moist, just a little different. The service is okay but the staff is in the back arguing. You can hear them. The managers yelling at the employees talking crazy. Besides that, it's okay. They got a special that they have on Tuesdays. It's a it's pretty much a bowl. Black beans, rice and chicken and chicken is very flavorful. No sauce on it and it's really good. So I sat outside because it is Miami and a friend came and join me and watch me eat and was hoping I would drop something so I threw a little something after I left cuz if you do it before they won't ever leave

Grilled Chicken Sandwich

Service was bad! Employees order everyone around. Alvaro was helpful. Food was mid.

False advertising, look at the add versus the real plate. Plus the meat was terrible.

Boneless Chicken Breasts Platter Typical burned meal served at this location with attitude from cashier
D E.

They deserve zero stars and the bitter manager should be fired I was there Sunday first try they served me undercooked chicken breasts when I asked to replace them they served me burned chicken! This location should be a flagship for the chain but no they would rather serve you their attitude and substandard chicken! They also had no soda and served cans. You are on South Beach and with such plentiful choices skip this toxic food dump and go elsewhere

Tropi chop chicken fricasse
Antita B.

I am a regular at Pollo Tropical ever since I could remembered for yearsssss. This is my go to fast food and when I am in the mood for Latin home made food! I love everything here, and I love the new tropi chop chicken fricasse! What a nice addition to the menu. I love shredded chicken, and this one taste home made and has olives too! It taste like your Cuban abuelita made this with love.

TropiChop - Mojo roast pork, yellow rice with vegetables, and all the toppings
Waylon J.

Good value for the amount and quality of food. Vacationing in Miami Beach, I was looking a fast-casual location kind of like a Chipotle. Pollo Tropical offered the chain with a Caribbean flare. I ordered the quarter chicken platter served with yellow rice and french fries. My chicken was a little dry, but the citrus marinade on the chicken was decently enjoyable. The yellow rice was pretty standard tasting but the garden vegetables in the rice kicked it up a notch. The fries were like normal fast food fries, but paired well with the wide array of sauces offered on the condiment station. The TropiChop (aka cheaper Chipotle bowl) was an excellent bang for my buck. Even though the flavors didn't explode, I can't really complain having paid only $7 and given a generous portion size.

Pollo Tropical
Evan G.

This Pollo Tropical location on Alton Road in Miami Beach is a great place to go for delicious and flavorful food when you are in the area and need something quick. The staff here is very friendly and efficient at getting everything together. I have enjoyed all of the orders that I have made from here.

Hot key lime pie tossed around

Worst fast food experience to date. I placed an order online for pickup. Go into the store to pickup the order only to find a large group of people waiting for their online orders. Front counter employees were yelling at the guests and referencing us just standing around like cockroaches. They "ran out" of all sauces even though you can see the sauce jars in the back. Ordered a bunch of desserts with the meal and they were tossed all around and hot. Key lime pie should be cold. There was a big pile of already made online orders but the clerk refused to assist us. When new online customers came in, they got yelled at if they were supposed to know any issues prior. "I told you all, we out of sauces" I called to file a complaint with corporate. Zero follow up for done. No apologizes and no compensation.

Omar V.

Wow ! What a horrible experience This is Sure not BK Ok so I order steak they give 3 little p. they were difficult Pollo Tropical in the Miami Beach not a enjoyable meal If you can Avoid !"

1/4 Chicken Entre Only
KJ J.

Easily the best pollo tropical location I've been too. Usually always gets my order right and the wait time isn't bad like others. This is the best healthy value option on the beach with meals as low as $6 or $5 like the classic tropichop or the 1/4 chicken with rice and beans. I love saving $ and eating right so I recommend pollo topical, they even have vegan options too! Probably eat here 2-3 times a week, better than meal prepping. Parking isn't a problem, and they have a big dining area. Workers are nice and from what I see, they work hard to keep this establishment moving. 4 stars and not 5 because they are a fast food chain and I can't give 5 stars to fast food. Some homeless will be there but they don't bother you so don't worry, they're just trying to get that GREAT deal like you are! Enjoy!

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6 years ago

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7 years ago

This is my favorite place i love it the food is so good also the delivery is very fast

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8 years ago

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8 years ago

Drive-thru was extremely rude, I asked them to go over my large order and the guy yelled back my order with an attitude like no other.

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7 years ago

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8 years ago

Rude and slow service. I don't understand how people apply to be in the service business and lack customer service skills.

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6 years ago

It took over 30 minutes to order and receive our food. Not worth the wait at all!! Horrible service!!!

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6 years ago

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The Licking South Beach

The Licking South Beach

2.7
(452 reviews)
0.8 mi
•$$

Roberto, was a good server when he wasn't busy checking people out, I guess they were short of…read morestaff. I definitely recommend you stopping here as I never had fried lobster. The food was good and hot.

RUN FROM THIS PLACE! I had the stupid mistake of staying and what started out bad turned worse…read more This place is advertised as being in InKind so decided to go there for lunch. When I entered, I was greeted by a host who was eating and hanging out with friends and said to sit down anywhere. Once I got to a table, I noticed the AC wasn't on. Mind you it's 1pm, in June inside. That should've been my sign to leave but nope wanted to give them a chance. The bartender comes up and introduces himself and says to go to him for drink orders or tell the waitress who will relay the order to him. After a couple of minutes, the waitress comes, tells us they don't have fries or lobster or some other items. With limited choices, I place an order for the chicken and waffles. When I asked about water, they only do bottled water, so no tap water which is typical of most places of Miami. Ok fine. The food arrived and it's just sad. The waffles are dry and are broken. The chicken is dry. The syrup is the cheapest kind you can find (I think I saw the brand that is given to kids at school) and the side to substitute the fries was more water than anything else. After trying to eat, we had to ask for the check. Waitress told us they aren't on inkind. When I asked to see the bill, the waitress was quick to go to the payment tab. I had to request to even see the bill. it was high and turns out there's a mandatory 18% fee that's applicable because they're on the beach (ummmm I didn't see water in front of me). What's actually the worst crime is that the bathroom is extremely gross. It seemed they didn't clean it in years. Piss on the floor. Piss in the sink. Piss all around but the actual bowl. Honestly all I can probably guarantee from this place is food poisoning and passing out from heat exhaustion. Just run away.

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The Licking South Beach
Fried lobster
Fried lobster
The Licking South Beach

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The Front Porch Cafe

The Front Porch Cafe

3.8
(2.7k reviews)
0.8 mi
•$$

Hello, for context, my wife and I have been coming to SoBe 3-5 times for the past 25 years…read more Although, Miami can be pricey, but usually you can justify the spend. Front Porch has always been a spot we dined at, mostly for breakfast, but sometimes lunch and dinner. At times, we would stay at the Z Hotel just for Front Porch. Unfortunately, that has changed, and I would never go back or accept a free meal or service--imagine that, never accept a free meal in Miami. The service was bad, actually the waiter was fair to ok, but the bleach blonde older server consumed the air out of the room. She was grumpy, not engaging, and when she spoke her voice was so deep and off putting that it frightened me. The culinary offerings, reminds me of a hospital cafeteria from the 80s/90s . The worst part was the theming and lack of ambiance. It felt like a seedy nightclub or raggedy adult club you have to take a shower after leaving. I had to apologize to wife for such a poor experience. Bad husband! Also, I believe the operation was being managed or run by a small family of 4/5 people with no hospitality, culinary, or service experience. Finally, for $100, I never have to go there again. Front Porch, RIP. Sorry...

If I could give it 0 stars I would. Over priced, terrible service. Claimed to be super busy, it…read morewasn't even half full. It took 45 minutes to get water and close to 1:30 to get food. There were 4 of us. We all ordered the same thing it was just eggs, meat, pancake and toast and 1 coffee. With the service charge it was $170. That and only 1 person received toast. After asking we were all almost done eating before it was received. A humerus point. She brought 3 orders of dry toast (I'm fine with dry toast) there was a single pat of butter with the 3 orders. The menu also stated multigrain toast, it was white toast for the late 3 orders. You can tell the waitress didn't care. She already gets the 20% service charge. We asked for the check 3 times. It took over 30 minutes + to get that. To the point that my daughter that came to visit had to leave before I paid so she could get to the airport on time. I'm not one to leave negative reviews and complain, but this was terrible.

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Bar
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Fruit french toast
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Bloody Mary

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Pollo Tropical - hotdogs - Updated June 2026

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