Josier, employee 421223 don't have costumer service and she have really bad actitud w the clients. And she never put attention in my order. She was very rude with me and with the clients front to me. And She was the manager, really ? read more

I really have no idea why I keep going back to this location. They are all very nice but other then that there is not much to say. I'm sure they are busy but every time I go, the team gives the impression that they don't want to work. Curry mustard is my favorite sauce... Today they had none. When asked for some I was told they were making it. Once given the sauce per my request from the drive thru line it looked like there was a national shortage of curry mustard. I'll post a picture. I'm excited to see a chicken kitchen opening across the street. read more

Pollo Tropical - Curry mustard shortage at pollo tropical! - Fast Food Near Me - Miami Beach, Florida

See all

I've eaten at some really good Pollo Tropical locations before. It's typically pretty good quality fast food that isn't terrible for you if you order right. This location however is just awful. The place is filthy most of the time, very crowded, and the service is slooooooooooow, sometimes so much that I almost just walk out and lose my money. The food is also much worse than any other location I've been to. I go here from time to time when I'm in a rush and always question why I went back. read more

After going to Pollo Tropical 33139 many times FOR YEARS spending a lot of money I had one experience that was less than desirable. I reported it and I was told somebody would call me back so when they didn't I called again they said they would escalated that was two or three calls ago. I called again today and the woman said she could do nothing. Meaning she could not connect me to anybody could help me only take another stupid report and have nobody to get back to me. Worst experience was no replies after many many promises to do vs. the sub par meal I paid for. This business sucks read more

In the words of the Most Interesting Man in the World, I don't always eat fast food, but when I do, it's because A) I'm too lazy to cook (doesn't happen too often) and B) it sells local cuisine. I used to frequent Pollo Tropical years ago in Puerto Rico and figured I get some take-out. Well... First with the good. So, the chicken gets 3.5 stars in my book. Crispy crust, very flavorful, very juicy. It's good stuff. Last time I went to Pollo Tropical there was no salsa bar, this one is a nice way to complement the meal. Their curry mustard is a fairly mild sauce but it goes well with the chicken, same goes for their fresh salsa (soft flavors, but it's not meant to overpower the flavor of the chicken). Caribbean ribs: 3 stars. Nothing too Caribbean about them, but I felt like eating ribs and they were solid. They go well with the guava BBQ sauce. Now the bad. The black beans: 1 star. These are probably the worst beans I've had. Seriously guys, you're in Miami, Florida, not Miami, Ohio. This is the Cuban capital of America. Get your beans right!! You have no excuse. No flavor whatsoever. Nothing. They tasted like they came right out of a can. Service: 2 stars. Very slow moving line. I asked for a cup of water and some garlic sauce and received neither. Overall, I'm disappointed in this location. A lot of the menu items seemed enticing (mojo pulled pork), but you can count on me not trying them. If I come back, it's just to go get my fill of chicken. read more

Drive thru is convenient on the go. And if you absolutely cannot leave your car you have drive thru. There is also indoor seating although if you sit there long enough you may smell like roasted chicken after. Its basically Spanish fast food but its better quality than mc donalds, BK OR taco bell. At the counter you can see probably 100 whole chickens turning on those roasters (i think that's what they are called) cooking slowly...and the chicken is made the same day you eat it. What do they have you ask: chicken, mojo pork(shredded pork), rice, black beans, yucca, fries, sweet plantains, soda. I mean basically a typical Hispanic dish. They do have wraps and sandwiches as well but no beef. I would compare it to a chicken kitchen except its more Latin. I recommend the curry mustard sauce!! if you are into that sort of thing! 3 STARS- because for quick, easy food its great. but its still just a step above fast food.. You can feed a family of 4-5 easily for about 20-25$. SO...need to eat quickly? on a budget? and in the mood to stay in your p.j's? this is the spot. read more

Pollo Tropical - Drive thru - Fast Food Near Me - Miami Beach, Florida

Tropichop bowl for me and fried plantains for hubby were a hit. This place has a fast food atmosphere with a fresh home cooked flare. Lots of locals frequent this spot. read more

Great location; excellent prices according to the food; good taste but the service is terrible, no good attitude at all! The chicken is good the black beans not that good, love the cilantro sauce! is a good way to eat fast food for a good amount of money. read more

Pretty good chicken. I really enjoy grilled half chicken. Also tropical chicken soup is very teasty. I like this location because its not easy to find any place with meal under 10 bucks at south beach. I used to go there 3 times a week During the lunch time this place is extetrmly busy read more

wanted to try it, but ended up in the Sasha D zone: however this time they ran out of the lettuce and tomato for the sandwiches and were offering to serve them with pickles only. I went there at 10:30pm, it must have been a big salad day.. I'll try again in the next few days and let you know... read more

Late night pit stop on South Beach... The Pros: -its chicken...moderately healthy and the flavor is ok -cheap: the 1/4 chicken meal is one of the best deals in town -open late: its amazing that even in S. Beach and especially MIami, how few places there are to eat a decent meal after hours -Service is typically friendly The Cons: -chicken is GREASY. Guaranteed trip to the bathroom to wash your hands after a meal. Gross! -the crowd here isn't the greatest. -interior is old and doesn't look the cleanest. Hello! The salsa bar needs some attention, STAT! Only would go back for late night muchies. read more

Excellent Customer service from Eduardo Aleman ! He accomodate my team of 25 within an hour during the busy lunch-rush! We will go back again when we have another large order! GREAT food! GREAT price! read more

If I could give Negative stars I would. Plain and simple the worst experience I have ever had at any restaurant. This people are thieves! You place/pay an online order and they never make it. After several delivery people told me my order was not made by the restaurant, I went personally to the restaurant find out what was going on with my order. There was a guy working glasses, blond with a ponytail who told me he was not doing any online orders because he was short staffed. After I explained to him that I had been already charged through the PolloTropical app he said in the most disgusting manner too bad I can't help you. TAKE YOUR BUSINESS ELSEWHERE! Trust me! read more

Team leader Beatrice has a very bad attitude to guest. Don't try to ask her a question she will not even hear you out and brush you away. My family and I were missing 3 items from our order. Waited 20 mins for them to make the missing items for them to give it to another guest. Within the 20min of waiting I watched team leader Beatrice speak inappropriately to a number of guest who are spending their hard earned money on this place. I hope the owners of this pollo look into this and make major changes! read more

If you are getting here as they open they will most likely not be open at the time they say. Their hours are 10 am 1 am. But they do not open at 10 they make you wait outside so if you are on a lunch break don't come here. Food is usually good but if you are going to have hours starting at 10 they need to open at 10. They also only take orders from the drive through which is unacceptable I work across the street and expect the place to be open at the time they say read more

The place was dirty! Low lighting, no sodas available, chicken was dried, the only good thing about this place was the cilantro garlic sauce! read more

on 04/23/21 45 min to get to this Restaurant To Order The Crispy Chicken Cuban to Receive A Burn Dry Chicken that I'm sure neither one of the people that works will eat it but got it in my sandwich, no swiss cheese no potatoes sticks i have to throw the chicken an end up eating a Ham sandwich call there phone number waist of time no answer at all read more

Every time I'm in Miami Im literally dying to go here!! Love the chicken wings and the rack of ribs. Great food with that won't hurt your wallet.You guys have to try the mango ice tea..yumm. read more

Pollo Tropical - 8 piece wings with waffle fries and a side salad. - Fast Food Near Me - Miami Beach, Florida

The food was great! My bae has been talking about this place since we arrived to Miami. She knew exactly where to go. Yet the customer service from the old dark skin lady was some shit! Very rude & nasty. She needs more training or preferably a NEW JOB! The manager her name is Yzamin was awesome though! She definitely HELPED ME WITH A SMILE! All in All a 3.5 read more

This is my favorite place i love it the food is so good also the delivery is very fast

Probably the worst chicken ive ever tried. Im surprised this place is still open. Long wait even though no customers in line, chicken was burnt and dry. Never coming here again read more

Drive-thru was extremely rude, I asked them to go over my large order and the guy yelled back my order with an attitude like no other.

Everything was ok until we received or food. One of four plates was missing, and when I asked about it, one of the server started to tell us that we already took the plate. I asked my wife and songs not to move and showed her that one was missing, and she was very rud and took my receipt to show me, in a very bad manner, that I was wrong. At the end, she gave the missing plate bus she did not want to apologize and she did not do it. I will never come back to this place. read more

The food was good but the service sucked. I ordered the food online and got there the time I was supposed to to only wait and extra 20min because once the manager left the staff played and I watched them neglect my whole order! I will never go back there at night the child like staff doesn't do their job read more

Worst service Rude and disgusting servers screaming and not considering the customers Wait 29 minutes they didn't process my order read more

Pollo Tropical - Fast Food Near Me - Miami Beach, Florida

I visited this location on Monday and was very dismayed with the service I received. As I was placing the order and asked my friend if she wanted anything else; the drive through cashier said Can you stop having side conversations and place the order! And then I reiterated what I said to my friend and just asked for a piece of Flan and she said it's not a piece, it's a whole. I told her ma'am if it comes from a whole it's a piece. Anyhow she was rude and I left. I didn't even bother to get the good in fear of it being tampered with. read more

If I could give "0" stars I would. Terrible service, no wonder they have 2 stars. I ordered tropichop, they told me they didn't have yellow rice, instead they offered either white or brown rice. I chose brown rice, it was too hard to eat it! Disgusting!!!! They served very poor. I order the same thing in other locations (Pollo Tropical) and this was ridiculously poor compared to other locations. read more

Rude and slow service. I don't understand how people apply to be in the service business and lack customer service skills.

If I could put 2.5 stars I would. I eat there once a week for the past 5 weeks and I wish they would stop piling up the grilled chicken have it sit there for about 30 to 40 minutes, then put it under a lamp. This works only when you are busy and the time is a couple minutes from grill to plate. Sometimes tasty and sometimes dry. Service is okay. read more

This is probably the best restaurant to enjoy a quick bite to eat with a group of friends and family. The service, staff and awesome environment is a must to experience with your loves or by yourself. read more

It sucks, the only good thing they have there is the music. The chicken is burnt and the Cesar dressing is just as thick than hummus. I'd rather eat serial for dinner than the chicken. I'm going to eat from a trash can to wash out the tast read more

It took over 30 minutes to order and receive our food. Not worth the wait at all!! Horrible service!!!

This is the third time we come to this location in the last month and they simply do not have chicken. Go figure. A chicken restaurant with no chicken. I strongly recommend you avoid this location as the chances of being disappointed are very significant. Bad management. read more

We arrived at 12:30 - close to closing time which is 1:00. We waited almost 25 minutes for our meals as everyone has already shut down the grills. Once we finally got our food, it was absolutely freezing and the staff acted like they were beyond annoyed to serve us. No condiments/salsa and inside restaurant shut down well before the posted hours on the website. read more

We were surprise how good the food was for a "fast food" type of place. The food is not only good but it is pretty healthy compared to other "Fast Foods". This place is very conveniently located for us as we live at the Flamingo South Beach. We can easily walk there. The price for 2 adults and 2 kids is just a little more than Mac Donald's but the food is healthier. Real salads and skinless chicken are options. I would recommend this place as a healthier fast food alternative. The only issue is that the parking is tiny and the drive-thru is difficult for larger cars. read more

this is the worst Pollo Tropical in town. bad service, the food is not good Pollo Tropical should look this place very close or close this place for good it is a shame to the franchise. read more

The worse pollo tropical i went in my life,the restroom is very dirty and the employer treat you like a animal.i love pollo tropical but this i couldn't like very bad customer service read more

I've tried 3 to eat here, service is just a disaster. I'm a reasonable person but 45 minutes for food is unacceptable. Go elsewhere and your lunch will be less stressful. read more

Worst service in south beach, the person in front always complained that she's by herself, the lines are extremely long most of the time. Really bad In Comparison with other pollo tropical locations of south beach. read more

The heart and soul of SoBe comes alive at this restaurant, the celebs come here too! Get the famous mojo chicken, marinated in citrus juices and then flame grilled, or the trio - a threesome of their chicken, guava barbecue ribs and the roast pork. Don't forget your yuca with mojo!!! read more