I had an appointment today everything went fast and efficient everyone was very friendly and helpful the doctor was very attentive and informative in all of my questions and concerns someone i do want to say was very truthful and helpful was esther the consultant we connected quick i felt very comfortable and sure that she would help me find what i need. yet again she was very informative answered all my questions and concerns with solutions I struggle looking for frames and find my style esther was very truthful on what worked on me and my face structure and what didn't which i am glad because i chose a very cute pair i'm so excited to receive them esther also helped me apply for care credit she made it very simple and self explanatory i'm very pleased with my visit today!! thank you everyone there ps the collectibles are insanely cool read more

Pomona Valley Optometry - Optometrists Near Me - Pomona, California

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My eyes had been bothering me, so I searched for an optometry office near my home and chose this one based on positive reviews. Initially, my experience was great--the receptionist, the technician, and the doctor were all friendly and helpful. Things changed when I declined the upgraded lenses they recommended, which were quoted at $415 and $815. I chose to go with the basic pair covered by my insurance and requested a copy of my prescription. However, my prescription did not include my PD (pupillary distance) or any information about the eye misalignment the doctor mentioned during the exam. When I called the next day to request this information, I had a frustrating experience. I was placed on hold multiple times, transferred between staff, and eventually given conflicting information. One staff member told me my PD was 31.5, while another later told me it was 62. Additionally, I was told that the "misalignment" only applied to the Neurolens option--the most expensive lenses they recommended. This was confusing, as I was not given a clear explanation during my exam about whether this was an actual diagnosis or something specific to a premium product. I left the interaction feeling unsure about the accuracy of the information provided and concerned about whether I was being encouraged toward unnecessary upgrades. Beware if you dont purchase their upgrades!! read more

Stopped by on Friday, 05/03/24 for my annual eye exam check up. This year, I decided to get new frames instead of my yearly supple of the monthly contact lenses since my current glasses (Tiffany & Co. Brand) is around 2 years old. I've been a loyal customer to this specific Optometry Office for decades. I would remember my mom taking my sister and I during the elementary and middle school days. At the time, my mom would give us limitations in terms of what frames we wanted to get (i.e., the cheaper options that were fully covered by insurance). Fast forward in time, I stopped coming to this office since I moved out of Pomona for college and would get my eyes checked near my college. Now, I am back in Pomona and decided to stick to this office. Very clean interiors and staff are always friendly. Excellent customer service and the staff's level of patience is tremendously the best. I usually meet with Dr. Le but on Friday I met with a different doctor (I'm assuming Dr. Liu?). Dr. Le's office is truly like a museum! Full of Bruce Lee action figures, Star Wars figures, and so much more! In terms of glasses frames, this place has it all, from affordable frames fully covered by insurance to the more expensive and lavish-branded ones (Gucci, Yves Saint Laurent, Prada, Tory Burch, MK, etc.). From all ends of the spectrum truly, and staff members will help you out and consult with you to make sure you are getting what you want and need. The Tiffany glasses I got 2 years ago was my most expensive frames purchase. On Friday, I spoiled myself and got Gucci. This is what happens when you are an adult and want to splurge on yourself. :') 5/5! I highly recommend this place. Office staff also sends you multiple reminders via email and text. read more

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I love this place; the service is fast, it's clean, and the people are nice and professional. My kids feel safe and enjoy coming to the eye doctor. read more

I had an excellent experience with my contact lens exam. The optometrist took the time to make sure my contacts were comfortable and fit perfectly, and explained everything clearly. The staff was welcoming and efficient. Highly recommend this office!" read more

Dr. Khan Le and the staff were very professional and courteous. Dr. Le made sure to explain and go over the details of the appointment and the issue of my astigmatisms. read more

Materials (glasses, contacts, etc.) are far over-priced. I had $137.00 credit toward materials from my insurance, and Kelly said that would cover one box of 12 contacts - that's $11.42 per contact! When I picked up the contacts, I asked the young man at the front desk how much the same box of contacts would cost if I wanted more later. He said $70.00. Seventy dollars for twelve contacts is quite a bit more than I would have to pay at Costco, Sam's Club, and many others, but $137.00 is ridiculous! I feel that I was cheated and should have received 2 packs of 12 contacts (even if I had to pay the extra $3.00). I had corrective surgery on one eye and only needed contacts for the other. If I had needed contacts for both eyes, I would have received two boxes for that price, but because I needed them for only one eye, Kelly allowed one box. If $137.00 covers two boxes, I should have received two boxes, regardless of how many eyes I would be using them in. The last time I purchased glasses from Pomona Valley Optometry, I was charged almost $500, and that was my portion after insurance. The following year, I purchased very close to the same pair of glasses (different frame and they were sunglasses), and my portion after insurance was only $99.00. read more

Amazing staff amazing service amazing Dr. ( Dr Doubg) They didn't make me wait. They didn't make me fill out 10 forms. A great experience! Thank you all! !!!! read more

Today was my first time here and I have nothing bad to say! It's a nice place and the staff makes me feel so welcome... Dr. Makes me feel so comfortable during the exam and explain everything to me and put attention to all of my concerns. Elizabeth and all the staff are so helpful and supportive! read more

Pomona Valley Optometry - Optometrists Near Me - Pomona, California

I've been coming here since I was 10, I'm now 30! Staff and doctor have always been amazing! However, is the first time I've had a bad experience with a staff I've never seen before, Natalie. I called asking for the staff member that helped me last time to get an update on a specific brand glasses I had been waiting for. Natalie answers the phone and makes it difficult for me to get a hold on the staff member that helped me. She questions my reasons and why. I then ask to speak to the manager and she sends the line directly to the staff member I wanted to initially talk to. I asked to speak to the manager to the staff member and she kindly sends the line to the manager. Kim is the manager and treats me better than the Natalie. I let her know about the situation and she said she would take care of it. Fast forward to two weeks, when I made an appointment to come in, and Natalie is in the front doesn't even say hi, speaks with an attitude, nothing like the other staff. Everyone in the office is amazing, but this new staff member Natalie makes the place hostile. I am now switching to another office. Is sadden me that I am no longer coming to this place that made me feel like family every time I came in. Please call me when that Natalie girl is no longer working there, I would gladly become your loyal customer again. read more

Pomona Valley Optometry - Optometrists Near Me - Pomona, California

Hoy hice mi primer visita a Pomona valley optometry el personal súper amables conmigo pero en especial el Dr ANDREW LIU sufro de problemas en ciática y mi dolor es horrible el Dr trato de que me sintiera lo más cómoda y sin lastimar mas mi espalda durante el examen y se tomo su tiempo en atenderme y cualquier pregunta te tenia respondía con amabilidad gracias Dr ANDREW LUI SE LO RECOMIENDO read more

Pomona Valley Optometry - Optometrists Near Me - Pomona, California

Dr Lee is so wonderful and he has a great sense of humor. If you love Star Treck (sp) or Star Wars you really love his exam room. Every staff person I came into contact with were so nice and caring. Between my partner and Lizi helped me find the right frames for me. I fiercely did not like the place I use to go. When you come be sure you tell the doc all your meds including Medical MJ or recreational. He puts it all in the computer and if the meds can change your vision and his computer makes adjustments for the medications that will affect your vision. If I move back to Glendora I will still come and get my glasses from now on. read more

Dr. Le is a amazing!! My family and I have been coming here for a few years now, and we've never had any issues with him. All the staff members have been amazing and extremely nice. However, today I had horrible service from one of the staff members. I'd never seen her before** She was completely rude from the beginning. She said her name is Jessica. From the beginning she gave off attitude and didn't even smile once. She tried to charge my Credit Card and it was declined. She attempted a few times inserting the chip or swiping and it wasn't going through. I mentioned that if it would be the same if she were to enter it manually, she gasped and said it's the same. I checked my account online and called customer service to check on my account; everything had checked out fine. I was told by the banker to let the staff member know that it could be a card reading error and to attempt to enter the card number manually. I told Jessica what I was instructed to say, and she gave me attitude and looked at me very upset saying, "I entered it manually twice already!" Ummmm no she hadn't!! She had only swiped the card and entered it through the chip reader. Not once was the card information entered manually!! FINALLY! she enters the card information MANUALLY and what a surprise the card transaction was APPROVED!! Clearly my card wasn't being read properly, my fault. But all of it would have been avoided if she would have done this the 2nd time around when I had suggested it. My appointment was at 2:00pm. I got there at 1:53pm and after all the drama with my card was over it was 2:08pm. At 2:30 I asked if I can reschedule my appointment because it was taking too long. Jessica said "Sure" smirked and turned to the computer and asked me, "You'll like to reschedule?" I replied by telling her that if it was going to take long, yes; however, she mentioned that it should only be another 10 minutes. I waited till 2:47 and I got up and asked to cancel the appointment and that I wanted a refund. She didn't say anything, she just turned to the drawer to get my receipt and refund it through credit card machine. So rude!! Extremely unprofessional. It's a shame that someone with that personality can work for an office that use to be so pleasant to go to. With someone that's greeting patients like that it's impossible to go back to. Thank you Esther for calling me and asking why did I leave, but it's hard to stay and tolerate someone with that attitude. Very disappointing. read more

Best experience I've ever had at an optometrist! I am disabled & they accommodated me very well. It is not often that medical professionals meet my access needs. The doctor was also very informative and helpful! read more

Found this office on Yelp. Took my Mother-in-law in today for an eye exam, Dr. Andrew Liu and staff were amazing! The Dr. was very patient, knowledgeable and explained everything in a clear and professional manner. The office is very nice and clean. Thank you Pomona Valley Optometry for a great experience! read more

Such an amazing office. Tried Costco and had to come back to Pomona Valley. Everyone is so nice, dr is extremely patient and explains everything clearly. read more

Love this place! Been coming here with my kiddos for years. I always get complemented on my eyewear and I've got it all from Pomona Valley Optometry. Everyone is super kind and friendly here. Highly recommend them ! read more

Pomona Valley Optometry - I wanted unique so they reached for the sunglasses, popped the lenses out to show me what they would look like with prescription. - Optometrists Near Me - Pomona, California

Love this Optometry Office!! Dr.Le & Dr.Verret are both amazing Dr's. Me and my entire family have been coming here for 10+ yrs. The staff is incredibly knowledgeable with Insurance & most importantly Optical. They have a very large selection in eyewear both optical and sunglasses. I love coming here because I never have a clue what frames look good on me but the optician are so great at styling & finding the perfect Pair. I look forward to new glasses every year because if them. My advice to you if you're in need of an optometrist is to go see POMONA VALLEY OPTOMETRY you won't regret it!! read more

Pomona Valley Optometry - Optometrists Near Me - Pomona, California

Professionalism at it's best! Quick and thorough eye exam with a modern setup. Great frame selection and friendly personalized service that you will appreciate. read more

Love this place. Both doctors are great. The office staff is wonderful. Love love! They have gone out of their way to help get me a rebate. My family has been with Dr. Le for many years. read more

Dr. Khanh Le is AMAZING! He really takes the time to make sure you see perfectly. He has awesome bed-side manners and is very patient. Kelly is a wonderful staff member they have on their team. She puts patient care first and truly makes you feel at home every time you go in. Love this office, highly recommend. read more

I will forever be grateful to Dr. Le. About a year and a half ago, I went in for a routine eye exam but I had no idea I would leave with far more valuable information about my health. Dr. Le was friendly from the beginning and he showed genuine interest for my wellbeing. He made me feel comfortable which allowed me to ask all the questions I had. We then went on to talking about other symptoms I've been having. I had been having insane headaches for years which were always attributed to stress by my PCP. Dr. Le proceeded to take pictures to see the back of my head and these showed that my optic nerves were swollen. They didn't look like the common eye diseases and he went on to explain what it could possibly be. Considering my other symptoms he gave his best recommendation which was to seek an ophthalmologist through my PCP to rule out papilledema and/or other diseases. This sent me into a journey of research, medical tests, and ultimately a diagnosis of Idiopathic Intracranial Hypertension. My life has completely changed as I've understood my diagnosis better and what I had been experiencing for years. I've changed my lifestyle to reflect a more healthy and active lifestyle. I've lost almost 90lbs and I feel stronger than ever. My diagnosis has no cure and every day is different and has its struggles but I am so so thankful that Dr. Le took the time. I can see how passionate he is about his career. I thank God every day for Dr. Le, who knows where I'd be if he weren't the one who performed my eye exam that day. Thank you Dr. Le. read more

First they break my sunglasses and then they tell me that they're not responsible for breaking them now they've lost the broken pieces and still they won't replace my glasses I'm never coming back here again read more

Pomona Valley Optometry - What do I do with these now? - Optometrists Near Me - Pomona, California

HANDS DOWN, Pomona Valley Optometry is by FAR, the best office anyone can ever go to to get their eyeballs checked, and to get glasses. I know this because I can see now. Hahaha. Seriously though, P.V.O. truly has the best, and most friendliest, doctors and staff I have ever encountered in all my 40yrs. Every time I go there (2-3x a yr) I feel like I'm seeing my family or my best friend. They're there to ALWAYS give you the most amazing care, no matter how long it takes. Im usually there 1-2hrs when I need new glasses, I'm very picky. But they take great care of me, EVERY, SINGLE, TIME. So if you're looking for a new friendly optometrist with a truly great, and amazing staff, then Pomona Valley Optometry is definitely the place for you... EYE guarantee it (hahaha! SEE what I did there?). Also, this is where Harry Potter gets his signature round frames... allegedly. read more

I found this place here on yelp. My eye doctor closed his doors so I decided to give this place a shot since they offer 10% off yelpers. Boy am I glad I went here. This place is great, they are super friendly, honest, and affordable. I got in the same day and will definitely go back for my annual check ups. Highly recommend :) Brooke :) read more

I've been going to Dr. Le for as long as I can remember. The staff is always friendly. Dr. Le doesn't rush through an appointment, he takes his time and is very informative. When you are looking for that right set of glasses, you never feel rushed by the staff. Highly recommend this place. read more

I have been coming here for years and every year they win me over again and again. The staff is amazing, always going over and beyond. I happened to scheduled my yearly appointment a month early and they took it upon themselves to call my insurance and get an approval for early exam because I needed contacts ASAP. I came to my appointment and was literally greeted and worked on the second I walked through the door! I was out so fast and so happy with my prescription care!! Thank you Pomona Valley Optometry Dr. and staff, you guys are truly the best!! P.s. I traveled 45mins to this appointment and will continue to do so! You guys are worth the drive. read more

They're seriously the nicest most helpful people ever! They have tons of cute glasses and they made everything so easy. Best staff I have encountered by far!! read more

The girls on the sales floor were so helpful and nice. I always come here to get my glasses because of the great prices, great services and excellent doctors. I LOVE LOVE LOVE my new Versace glasses. Thanks, girls!! read more

Wow! Best place in the Inland Empire. They always help me out and they really care about you. Definitely check this place it! I highly recommend it! read more

I love this place!!!!! The staff is amazing....so friendly, so helpful, so caring. After my first visit I was sold on this place; so much so that I brought my dad here for his exam last year....booked my boyfriend an exam for next week...will book an appointment for my little brother next month. Why do I love this place: - The doctors take their time to answer any questions you may have and are thorough with explanations (they use visuals such as pictures and medical models to help you better understand any medical issues). - They offer eye imaging photography which was important to me because it is helpful in tracking the health of your eyes over time. -The designer glasses selection is great. They pretty much have them all : Jimmy Choo, Ray Bans, Gucci, Nike, Tiffany and co., Versace, etc. -ABOVE ALL I LOVE THE STAFF. When I go to choose my glasses the staff is by my side to offer suggestions and TONS of compliments (but if they aren't feeling a particular style they will be honest). They know sooooo much about the styles they carry, the styles they no longer carry, and what designers make the style you are looking for. I don't feel rushed at all or pressured to buy anything. ‍ read more

We were referred to Pomona Valley Optometry by our sons pediatrician. This was our first time here & my son was a little nervous but the minute we walked through the door, the staff was already very warm & welcoming. Since then we have been back a couple times to pick up his glasses & both times the staff has been so friendly and so kind! I would highly recommend this office to all my family & friends! read more

I've been coming here for 2 and a half years. And the Dr really knows what he's doing and takes the time to answer any concerns! They have the BEST staff. They help me pick the right frames that go with my face. Thank Pomona Valley Optometry! I recommend this Office to everyone! read more

They are amazing!! Excellent doctors, Dr. Le and Dr. Kuhn, and staff. Have been going for years and always feel incredibly welcomed by staff Kelly, Kim, and Esther! Exams always go quickly and smoothly and when it's time for the fun part of picking out glasses, Kelly and Esther always know exactly what I'm looking for in glasses and always do their best to keep them in my price range! Can't complain about anything! read more

The office is grand. I received my glasses and great doctor service. Every one is happy and I love it. I love just going in there and saying hello. read more

Pomona Valley Optometry - Me with my glasses on loving that I can see - Optometrists Near Me - Pomona, California

My family and I have been going to Dr. Le for over 15 years. We've always been very happy with him and his service; however, I recently had a bad experience with some staff when I was trying to understand my insurance. I have VSP through my company and it works differently from insurance. The staff should understand every form of insurance/coverage and be able to explain it to their patients; however, when I asked them to explain it, they couldn't and they became very condescending and rude. Many patients don't work in the medical field and we are not informed about various forms of coverage. While it is the responsibility of the patient to understand their own insurance, a "service" provider should be able to help a patient understand how their coverage works. read more

My optometrist of 5+ years. Very friendly staff and knows what they're talking about. Has a lot of selection and if they don't carry it there they can order in most brands/styles you want. This place is soo much cheaper then other optometrists and they're not trying to rip you off to buy the most expensive frames. i will continue to come back year after year. read more

I love coming here for my yearly "new glasses/how much more blind did I get" appointments. Dr. Le has been checking out my eyes for the past 6 years and is the absolute best at what he does. Staff is so friendly and helpful when it comes to helping you pick out glasses. Will never go anywhere else :-) read more

I found this place through yelp, fantastic care! Fantastic value! The whole team really cares about the clients. Love it!!! I am forever a loyal customer! read more

By far the best optometry office i've been to. Both doctors are really nice and knowledgeable.The staff is really nice and helpful.They go out of their way to help you. read more