I've been a patient with East Valley Community Health Center in Pomona for about twenty years. Over…read morethe years there have been many improvements in both the services and the staff. Earlier today I was assisted by Jackie at the reception desk. Jackie was very well spoken, attentive and helpful. In the past I've dealt with staff that was a little unfriendly and not as helpful as I would've liked so Jackie is a welcome relief and someone I look forward to working with again in the future. My P.A. Benito Contreras is another staff member who's always been very professional, attentive, straight forward and helpful as well as supportive. I personally don't want to go anywhere for my medical needs thanks to the friendly and supportive staff.

Impossible to make an appointment via phone and website…read more No one picks up the phone and no one replies to the appointment request for over a week. You might have better luck if you go in person.

I recently visited the clinic for a severe stomach pain; I had my husband bring me here instead of…read moregoing to ER! From the initial phone call until I came out feeling so much better the entire staff and FNP Sonia was Amazing at explaining the treatment and listened closely to what I was experiencing. I recommend this clinic that will give you the opportunity to explain the treatment and help your healing journey. Thank you very much!

I had a very disappointing and uncomfortable experience with this office. I went in because I had…read morebeen experiencing stomach pain/ vomiting and diarrhea. At the time I didn't have insurance so I knew I would be paying out of pocket. For some reason she tested me for h pylori, sonia didn't explain why she was testing me for this specific virus which was strange. there was no clarification or communication throughout my entire visit. The nurses did a finger prick test and they told me it was positive. She put me on antibiotics I didn't need. I got a second opinion from an actual doctor and they were confused as to why she would do a finger prick test as it's not an accurate diagnosis of h pylori before you issue antibiotics you need a confirmatory test such as a stool test or breath test which she did not do. I did both the urea breath test and stool antigen test, both came back negative this shows i did not have an active infection and the initial diagnosis and treatment were not appropriate I was extremely distraught by this news because sonia made me feel like she actually cared about me but going to her office caused me so much emotional and financial distress. I took two weeks off of work and in total i spent over $500 at her office and pharmacies for the medicine I absolutely did not need that caused me emotion and physical harm. I would recommend that anyone considering this office ask for detailed pricing and exact reason why she is doing tests on you.

Highly recommend this clinic for your travel needs. The doctor walked me through a comprehensive…read morelist of what was recommended for my travel locations, helped me reach an informed decision on my care outcome by answering all of my questions. Everyone I dealt with from the front desk to the students were knowledgeable and caring. An amazing overall experience.

Don't plan on getting an appointment any time soon-for established patients!! The girls that…read moreschedule appointments and man the phones-truly awful. I never encountered a group of people that is so disinterested in helping and so inconvenienced by having to do their job. And their answer for everything is go to urgent care/emergency. Very frustrating dealing with them.

Planned Parenthood is essential for all people. Even though I have my own primary physician, I come…read moreto Planned Parenthood for reproductive care. All the people who work here are always so kind and caring to all people. In particular, Barbara and Vivian both took the extra step to help me feel comfortable during my visit. Barbara was my nurse, and she answered all of my questions. Did you know that there was an upgrade formula for the HPV vaccine. Ask her about it!

Honestly I would suggest to go to any other plan parenthood besides this one…read more They don't go in order if your appointment is at 1 they will see people with 2 clock appointments before you They take there time there behind the counter laughing and eating with attitudes if you ask them when your next

I went to do a work physical today and was there over two hours. The process was fairly simple and…read morestraightforward. However, I was having a difficult time blessing them with my urine. The XRay Tech 'Marquez' was a bit insensitive about it and made me feel uncomfortable. They front desk manager eventually offered to give me a saliva/oral drug test instead. I had to actually advocate for the alternative test, because it wasn't offered initially. Just communicate and offer feedback to help people understand their choices would make this already anxiety producing process better.

This is the urgent care that is pretty spacious, but it can get busy. Because it is very tucked…read moreaway I don't believe any people know about it. They have imaging x-ray doctors, nurse, practitioners, physician assistant on staff. Since it is an urgent care, you will be in and out within two hours or less. There is no gurney or bed for you to lie on so everyone who walks in here it's pretty much ambulatory. Came here for Worker's Compensation issue, and they were very professional, kind, accommodating, with excellent patient care. The process is extremely easy and fast. The waiting area is really spacious and comfortable overall. Very happy with the service here if they also have physical therapy on site. Physical therapy staff and department is excellent and professional!

The customer service from the receptionist is awful. I dread when I have I have to call here…read more Elizabeth is the worst

I came in because I wanted to see if I had a yeast infection or bv. The doctor didn't do a vaginal…read moreexam at all she just prescribed me medication for a yeast infection and that may not be what I had. Everytime I Co.e until the office, it's always empty inside. There are no patients at all, but when I had a appointment today, I saw three patients there. I feel like she doesn't know what she's talking about and very unprofessional.

El doctor Antonio Garcia siempre esta alas carreras no te da el tiempo para explicarle nada…read more pero hoy llegó al límite ese doctor yo nose que le paso le explique mi problema yo fui por un dolor y mi mano que se me entume y el Doctor me empezó a decir prácticamente gritando que no debo de ir solo por eso que solo tome Tylenol y así le ahorro su tiempo. y yo trataba de decirle y no me dejo hablar solo salió del cuarto y se fue. ese doctor me trato pésimo.

If I could give it 0 stars I would. The doctor is never helpful and rude and unwelcoming. Everytime…read moreI feel like I am sick he does not check what's wrong he just prescribes medicine and that's it. I came in because I have a weak immune system and have been sick for two weeks. He ignored how I felt and because I seem better he said I have allergies. I had been coughing and was barely able to breathe. That is not allergies. I also told my concerns about my back pain and he did not even check it but just gave me pain medicine. Will I have to be dying for him to be useful. I had such a bad experience I wrote my first ever review.

Called to set up an appointment to I was assigned to this medical center my insurance called to…read moreverify. so I called this morning to set up an appointment for me and my daughters as my insurance asked me to. A girl answered and I gave her my name and explained she knew exactly what I was talking about with the insurance and then asked for my group name. It's new and I just changed it. So I said I don't know what it is they didn't give it to you asking questions being confused, I then offered to give my medical number and as I did she completely cut me off and in a rude tone says "like I said I need the group name". And I used to be a medical assistant and to speak to a new patient like that is an absolute no.. so I called her out and was like it's very rude how your speaking to a new patient there's no reason for that I'm confused and just asking and since she said she was aware I figured she knew. Then she's like I'm not gonna sit here and argue with you and I told here that I wasn't arguing I was just sharing how rude she was being and thought she would know or explain what I need instead she was being rude. She then said I was yelling at her and I absolutely wasn't yelling I explained to her again what she said and why I told her why I was bothered about her cut off and tone and she then sighed said I don't have time for this I'm not gonna have someone start my day like this. I was like you're the one with the attitude because I called you out is why you're mad so have a better attitude ... which then ignores me aand I can here someone started talking to her. So I asked if I can speak to someone else she said nope only me. So I said then what do I need should I have my insurance call you ignored me again talking to someone else. I could hear her talking to someone in the back she was asking how does she block a number. So I ask the same question about my insurance calling to verify. Then she said yeah have your insurance call to give me the group number. I said okay hopefully there will be a better attitude if I call back. My insurance called and they told me they'll call me back to schedule an appointment. I don't have much faith they will or especially her since there's no one else but we'll see if they actually call me back so we can see our dr asap.. phone call wasn't at all what I expected hope my dr is better . I'll post an additional review about them scheduling or not and my visit if it happens! But so far not a good experience to that girl as a medical assistant you're the face and voice of the company do better!

**PLEASE READ. My grandmother passed away in the ER about 2 weeks ago. However, this was her…read moreprimary place of health care. In order to finalize any funeral arrangements, a signed death certificate must be present. I was informed by the ER, as well as many other medical professionals, that if a patient passes away in the ER the primary care has to sign the death certificate. But this unprofessional, insensitive clinic refused to give us just that. The head physician was completely unwilling to help my family out in any way. Because of DR. JOSE PEREZ'S refusal to do so, we had to postpone & cancel our funeral arrangements, causing us financial loss & not to mention emotional pain. A loss in the family is a tough time for anyone to experience. Not only was DR. PEREZ unwillingly to sign, he was completely rude about it. How can anyone be so insensitive during such a difficult time? His excuse was that he never examined my grandmother. But my grandma frequently came to this clinic. Her last visit to this "clinic" was in August. If he did not see her like he says, he is still her primary doctor, as listed in many medical documents. It is unbelievable to me that a person would have the audacity to cause so much pain to a family. All we wanted was a signature in order to proceed with our mourning & funeral arrangements. This clinic caused my family unnecessary stress during such a painful time. And to the ladies at the front desk, please educate yourselves in your job positions. When my family contacted these lazy women, they gave them misinformation & misleading directions. You women are getting paid to do your jobs, please do them correctly. Also, my family called this place multiple times and they did not answer. My mother called this place over 6 times straight, all leading to voicemail. It wasn't until we went in person that we were finally able to get an answer (that wasn't helpful). It is unfair that my family had to suffer due to your laziness. It's disgusting. This is the problem when people are not educated enough to hold their job positions. This is what happens when people are not properly trained. This is what happens when cold hearted people work in the medical field. My goal for writing this review is to make other people aware of the situation, in order to prevent anything like this from ever happening again. I truly recommend finding another place for health care. This place does not care about their patients like they say they do.