Ever since it changed from vista medical group the service has become horrible. I called Sat because I was out of blood pressure mens and they are now closed on Sat and Sundays. Called Monday 7 times ...at 9:58am 11:10am 1215pm 1:22pm 1:58 pm1:59pm and again at 2:30pm then drove there to se if they went out of business. Walked in and was greeted. I asked if they're phones are down? The lady at the counter with (with a smirk on her face said that they go to lunch at 12 and I told her ive calling since 9 th8s morning. She'd said that they are short staffed. M8nd you I saw 3 ladies up front like usual. She said she will send a message to the practioner on duty. And told me its been awhile since they had seen me that they need to see me so I made an appointment on Thursday just need a few pills to get me by. Said they would let me know. No call Monday called them today Tuesday with much higher blood pressure and they said they pass it through seeing I have an appointment in two days. Called cvs and nothing has been placed. Called them back and they said they can't prescribe me anything. They dont care and dont try to take care of situations that is life threatening. Will not spend another dollar there again. HORRIBLE!!!!!! read more

They are the WORST I came here on accident having no idea it was vista medical group rebranded they have a very small work load and hardly any patients so you would think that things would get handled quicker and they would be a little nicer they all have 0 social skills and are snarky and weird you know it's just not the job for everyone to work in the medical field you are dealing with sick people on a daily basis it's a job that requires empathy, human emotion, and some people skills it's just not the job for everyone and that's okay DO NOT GO HERE SAVE YOURSELF PLEASE read more

no longer an urgent care. i can't be seen properly and it's my primary doctor. i'm not sure how a telehealth appointment can listen to lungs but that's ok. it's not like i've been sick more then a week, i can barely stand and my body is attacking itself. oh wait! read more

Labeled as an URGENT CARE I went in today and was told they are no longer an urgent care -.- and didn't get any help as to where the nearest one was read more

Avoid any branch of Vista Medical Group if you care about your health and value your time. The staffs are not trained or helpful. There were some good doctors over the years but they left. The doctor turnover rate is high you almost never get to see the same doctor. They always hire really rude staffs like Rosa or Linda Nguyen, or the incompetent nurse practitioner Janet (who gave me the wrong lab order and medication, as told by the specialist). Imagine you're sick and you're in pain, you don't get to see your usual doctor because there is no appointment until 1 month later. But you can see whoever is available there and give you the wrong medication or wrong lab work (have to take 1 day off work to do the lab). And being treated by the rude staffs as if you're an inconvenience to them. The staffs never process the paperwork's on time and sometimes they even forget to submit it. I have it up to my neck and I blamed myself that I did not switch doctor sooner!!! This office has wasted so much of my previous time and risked my health! read more

I sat in urgent care for 30 min before being told I would be waiting another 2 hours before I could be seen by a care provider. I was the only client in the waiting room. I was told the wait included an hour for the provider's lunch. Do they not have a relief so the provider can take lunch? Why wait the 30 min to let me know about the extended wait period? read more

Dr Holmes is who to see !! Not only is she loving and caring she's extremely knowledgeable an excellent physician, who is attentive and reliable. read more

Shout to P.A. Maggie and M.A. Kenia along with the other two MA's. First time patient here and they treated me like an established patient. Thank you all for you kindness and hospitality.Anyone needing urgent care, I recommend Vista Medical GroupWhere you are treated like family! Very professional and smiles all around to actually forget about any pain....at least for a bit. Omg, I feel so much better than when I came in with pain and I still need to take an x-ray God is goodThanks again Girls read more

Optum - Chino - My swollen knee, my crutches & business cards from the best place I've been to in years, Vista Medical Groups - Urgent Care Near Me - Chino, California

Margarita is a great physician! She dedicates her time on patients well being, answering any questions one might have and explaining everything in great detail. She definitely makes a patient feel like they matter. read more

I went through a bit of a journey to find the right doctor after my family practitioner retired. It's unfortunate that the first one I tried wasn't up to par, but I didn't settle, I took the initiative to explore other options. My current doctor: Dr. Naser Azar is the best, he takes the time to listen, educate, and provide effective medical solutions. I am not only satisfied but enthusiastic enough to recommend Dr. Azar to my friends and family. Finding a healthcare professional who genuinely cares about their patients is definitely a win! Great Doctor, Great Staff. Bruce Balmir, Inland Empire read more

The care here is below average. The facility is run by students and employees who do not understand priorities with urgent care. They put you in a room QUICKLY and there you wait for over an hour even with a TODDLER as the patient. It is ridiculous and everyone is looking blank face as you just WAIT. The facility is filthy! Floors, chairs, tables everything need's sanitizing. The dr has no sense of time management or her staff would. read more

Overall horrible experiences do not go here nurses and doctors very rude disrespectful and very lazy. I honestly can't believe this place is still open .. My mom and I have to change our doctors now and get real help.. Dr. Holmes needs to be fired including her nurses I'm not going off of one experience. I'm going off of multiple experience back to back very horrible If you want to find out, what's wrong with you, please go to a different doctor. You would not get real help here. read more

I hate writing negative reviews, but when I'm extorted for money I will happily do so. I went here after I had a poison oak rash after a hike in 2017. The doctor saw me for about thirty seconds and prescribed some creams. I provided my insurance info and paid my co-pay. A year later I kept on getting ambiguous emails from them and I called to see what it was about. I was told it was a glitch and that I didn't owe any money. Years later I receive notices saying I owe money via mail. I called and talked to someone and they said I need to talk to someone from billing. I tried to reach out and never connected. Today I received a call saying pay or be sent to collections. I asked for proof from insurance that they wouldn't pay, but was not offered that. Their response was pay or be sent to collections. I paid because I care about my credit score, but I would rather suffer an ER waiting room rather than going here again. PS, the extortionist from the billing dept is Maria. read more

I came in at 3:20 pm on Sunday 7/9 and was turned away for no reason other than they were seeing any more patients. Their hours are listed 9am-5pm and I am honestly in need of medical care at the moment and now I have to find another urgent care open on a Sunday. I'm very disappointed. read more

Took two hours for the doctor to see us. We showed up early to our appointment, but.... The doctor was super kind and took time when seeing my husband. He was the best part of our experience here. read more

Justin at the front desk was kind and collected. Entire staff was so kind and helpful, including the students. LOVEEE Maggie Carpio, she's a certified physician associate who oversaw my care today and she made all the difference in my visit. read more

My A1c was to high and Dr Azar educated me on how to lower the numbers. Very caring doctor and well knowledgeable in the Medica field. He's a excellent coach in relaying good information which I will follow because of my condition at my older age. I need to get off several medications and improve my eating habits so I will honor him for doing that. I'am on my way to improve my health so I can live a healthier life. Thanks again Dr. Azar. I can hardly wait to get back in 3 months and find out what my A1c is going to read. read more

The staff is friendly and professional. Carpio is a compassionate listener who shows genuine sympathy for her patients. Dr. Holmes is very knowledgeable and has never failed to answer any of my concerns with absolute certainty. I've been a patient for 15 years and I highly recommend Vista Medical Group. read more

Dr Maggie is one of the best DRs out here in this world ! She actually cares for your health ! She's professional , smart and just know what's up ! Dr Maggie your the best ! If you are looking for a professional dr who actually cares for your health I highly recommend her dr Maggie they don't make em Like you no more read more

NEVER EVER GO TO THIS URGENT CARE!! This place is horrible for various reasons. The PA had horrible bedside manners, did no work and misdiagnosed me, causing me to almost die. Also, Maria and Eileen are miserable fools who love hanging up on people instead of doing their job. Keep in mind that even though you pay your copay and your insurance pays all they are suppose to they will still try to deceive you by sending you additional bills, you can fight their fraud with the credit bureaus very easily, don't get fooled by them. Luckily I found an amazing Urgent Care off of Chino Ave, Pomona Valley Health Center Chino Hills. The copay is half the cost and they treat you so amazing there. Pomona Valley Health Center Chino Hills saved my life and were so kind and professional. Run, don't walk from the Vista Medical Group Chino!!!!! This place is a train wreck. read more

I just had an Amazingly Comforting 1st Time Visit at Vista Medical ... As Miserable as I'm Feeling the Staff there did a Wonderful job they are So Helpful and Kind ... My check in went smoothly they also help me with My Video complications with No Complaint The Doctor was also Very Informative ans Help Me understand how to handle My Symptoms Great Team all around read more

I have to update my review from 2017. Unfortunately this place has gone down hill the customer service and office manager Amy do not care about patient care. My mother was seen here and had critical labs that needed to be addressed and nobody called her it was 2 months out and not even 1 phone call and her provider was pretty upset with the staff also. I had called and spoke to Amy the "manager" and she didn't care and just said "ops sorry they forgot?! If you want to be taken care of go elsewhere because this is not the place to go for your medical needs not only did they not address my mothers concerns but her referrals were never placed! So sad that Dr. Azar has allowed his office to be so negligent. I will be filing a grievance. read more

I took my son recently for the first time to urgent care, he fell in school, and injured his arm during basketball and was in pain. His nurse at his school asked me to take him straight to urgent care, which we did and came here to vista. On initial walk in, the front staff was very helpful, they were able to see him and accepted our insurance. The service was very fast, and professional. They took X-rays on my son. The doctor which was a female doctor walked in, and after greeting us she goes and sees the xray and says to me the elbow is broken mom! She also asked if i wanted to see the X-ray, and i said yes, and on xray i seen a line that appears like a tear/crack It looked broken on xray. Well.. they followed with he needs a referral from his general doctor to see ortho, which i did the whole process. This is where the nightmare begins... While my doctors office is trying to find out exactly what happened, they call Vista and apparently a different doctor took a look at the X-ray and diagnosed something different. This doctor says his elbow is not broken. Mind you i did not know this, but apparently one of the nurses left me a voicemail which i heard later, which she mentioned in person basically if i would of heard the voicemail, i would of saved time stopping by again to vista, because i was going back and forth trying to find out what happened. What she did not understand is that what complicated things is by vista letting my doctors office know it wasn't broken upon second doctor diagnosis, but not adding that my son was in pain and this was a second diagnosis, referral was cancelled. If two doctors, are giving two different diagnosis, and patient is in pain, wouldn't you send the patient to a specialist??? Well.. vista told me follow up with your doctor, and it's sad because when you take your child to urgent care, the care is suppose to be urgent! Well we are almost two weeks in and because of the referral being cancelled, we had to start all over again and still haven't seen ortho. I felt like vista just said figure it out with your doctors office and good riddance. My doctors office, school nurse, and everyone i talked to said the same thing, how do you just say his elbow is not broken, but not proceed to encourage a patient to be sent to see a specialist when two diagnosis have been given in your facility, and the patient is in pain. As of this day we are still waiting for referral, my son is still in pain, he missed days from school and no instructions on what to do has been given, because my doctors office is just a general doctor, this is why i rushed him to urgent care. My son should not be going through this and it's just awful. I know i don't have amazing insurance, but i have worked in this type of field and i know that if a patient is having pain, and different diagnosis have been given, it's a automatic referral if patient is in pain. And this is urgent care, what you say or write down can make a huge impact on how fast my son could of been seen by that specialist. read more

It's really nice and clean. People on front office are really friendly stephanie, elizabeth and Raquel are very helpful and always smiling..... Just the waiting is long even if I have my appointment read more

I'm giving this place a one star because the doctor was good, the front desk staff is a disappoint girls just having fun talking to each other and laughing hard when patients are waiting to fill forms, they get personal calls and take them before they attend the patients. Definitely never going back. read more

Optum - Chino - Nice place, too bad the staff is there just to have fun and get paid. - Urgent Care Near Me - Chino, California

Great experience! Front desk staff was super helpful. I was in need of a same day Covid test/results and EastVale came through! Will definitely recommend to friends and family. read more

I've always had a positive experience when visiting,the staff here is amazing, the back staff are Friendly,quick,and professional , the front staff were very helpful when i was having trouble filling out forms. I had an appointment at 3pm , I arrived at 2:50 and they attended me right away .It was overall a great experience !!!! read more

i love vista medical group because they all work very hard to get whatever you need done . They work well as a team. But I would like to give a specific shout out to my physicIan's assistant MAGGIE CARPIO. I highly highly highly recommend her to be your PA . Maggie is so smart, she finds the source of your problems, she really cares about you and has such a big heart . she has the best bed side manners and I feel she really cares about each patient she sees . She take her job seriously and takes her time wit's her patients and I appreciate that. read more

I made appointment three weeks ago to see my doctor for lab results. I checked in at 10:50 am and its 12:13 PM and I still have not see my doctor. This is ridiculous! What is the point of making an appointment? This happens all the time. read more

Worst place you could take your child for Urgent matters. Two people in the waiting room and you will still wait two hours and then another hour in the room. Not a good office read more

Overall, I think the nurse practitioner, Anne, was terrific. She was very attentive and cooperative in addressing all of my concerns on my visit yesterday. I, like everyone else here, am withholding only a single star for the amount of time my visit took: 2 whole hours. It took over an hour for me to be seen from when my appointment started at 11:30am and I was out only before 1:30pm. If there is anything Vista Medical Group should work on, in my opinion, is either hiring more staff or finding ways to avoid these delays. Other than that, all of my visits to Vista Medical Group, both here and in Rancho Cucamonga, have been great since I got established with them in 2019. read more

I recently received treatment at Vista Urgent Medical Group in Chino and was pleased with the service. My PCP Dr. Holmes is great & very thorough at explaining & answering all my questions. Staff member Jenny helped me out tremendously with paperwork, lab work & referrals that needed to be promptly set up for me to see a specialist and I'm so thankful for that. read more

Another visit (appointment) with Dr. Azar this month. Must say that Dr. Azar is a brilliant Doctor! He listens to you, diagnoses, goes over and above to explain labs and shares with you what will for sure help you in every way! Very thorough. Even with all of his different training, he's very humble, and respectful to you his patient. While maintaining his professionalism. And his staff is also amazing, very professional and takes that "doctor's office visit edge" off of you with their people skills! One word for Dr. Azar and his staff...outstanding! A huge thank you to you Doctor Azar and your staff! Ted read more

I don't understand the terrible reviews... Every time I come here for an appointment, I'm seen within an hour of my appointment time. Even when I come in for urgent care, I've only waited and hour or two. Despite the name, people, you have to wait for urgent care. Oh and on top of being pretty good with time, when my doctor gives me a prescription, she calls it into CVS, so I can pick it up after getting lab work done. I think they're great! The only reason they don't get five star is because the staff isn't as friendly as I would hope a medical staff would be. read more

Came in as a walk in around 9 am and was serviced quickly. The staff was very very friendly and my doctor was absolutely amazing (Dr. Kelly Tran PA-C) If you are ever in need of an urgent care visit, here is where they will treat you with the utmost attention, care and respect. read more

Great service at Vista. They did good with me. Appointment was only 1 week waiting at vista chino ca.Thank you

Vista medical group has some of the best employees I've ever dealt with. Every interaction I had with each individual felt safe,comfortable, and filled with the information I needed. Dr. Do did everything in his power to get me up and running as fast as possible, and Maria in the office was nothing short of stellar. These people definitely understand what it means to see you as a person. Anyone looking for great doctors with amazing support should only come to Vista Medical Group. read more

If I could give this place zero stars I would. I came in and there were four people In front of me. I've been here two hours and still haven't seen the doctor. However, it is quite and clean. read more

Great experience staff was absolutely amazing very caring of needs definitely recommend this office..

Vista Medical receives an A+ for their services. Stephanie, Amy, and Maria are professional, invaluable employees and a credit to any Medical Office. Dr.Azar is a credit to his profession. I live in the High Desert and commute to his offices in Chino WITHOUT hesitation. I highly recommend Vista Medical Group to everyone. read more