I've been going to Matthews for years now and I've never once had an issue they are always nice…read morewhen I come in even if I have a list of things to be done they always are eager to do it and go above and beyond, I'd say they are pricey but with inflation these past couple years they are still very affordable for how bad everything else has gone up, including other shops, Matthews has done multiple sets of tires for me mounting and balancing, installing and alignments plus just additional stuff the don't have to do but they will, ive gone to Matthew's for years and I will continue to go for many more whenever I need something

Overcharged. Left things broken that were supposed to be fixed. Nothing like when their father…read moreowned tbe place. No longer trustworthy.

Had an oil change there today with there advertised Castrol full synthetic when I was driving away…read moreI looked at the sticker that shows at what mileage I should change oil again and it was 8000 miles less than what my odometer was reading at the time I just had the oil change

Stay away from this place. Deceitful practices here. We were told to move to let another car if…read morefirst. They said first come first served. Fine, understood. But when it came for our turn they took the car that was behind us first. When we went to find out what was going on they said this person needed there tires checked and fluids done. So, we were suppose to be next. We said what happened to first come first served and they had no answer. Also the other bay had a vehicle in it for over 25 minutes with no work being done on it. Tied up this bay so only one bay open for service. Bad practices. Stay away.

This all started back in September of 2021. My car overheated as I was pulling into work, so I took…read moreit to the closest mechanic, Gray's Service, to avoid causing further damage. They quoted me around $1,200 to replace the water pump, and I agreed. While the work was being done, they called and said that since the timing chain was already off, they recommended replacing it as well--for an additional $1,200. I did not have that kind of money. I was upset and called my dad, who went to the shop himself and told them to put the timing chain back as it was. When the job was finished, I was told my bill was $2,000, which was not what I had been quoted. I had to walk back to work to get the Post-it note where I had written down the original quote. After that, they honored the $1,200 price. Fast forward to December 2025, and my car began losing coolant rapidly. I took it to my regular mechanic, who confirmed that the issue was again the water pump. He suggested I call Gray's Service to see if the repair was under warranty. When I called, I was told they would need to inspect it, and if it was the water pump, it would be covered under warranty. I specifically asked when the water pump had been installed, and I was told September 2021. I was scheduled to bring the car in the next day. They confirmed it was the water pump--but then told me it was not covered under warranty because it had been four years. On top of that, they strongly pushed replacing the timing chain and quoted me $4,700 total. This directly contradicted what I had been told on the phone the day before. I declined the work. My mechanic quoted me $3,000 and advised me not to deal with Gray's Service again. I went in one last time hoping they would do the right thing based on what I had been told--but the outcome was exactly what I expected. My advice: go anywhere else. This is a horrible way to run a business. I gave them a first chance, I gave them a second chance, and I would never give them a third. Extremely disappointed.

I've been going to Grays for years and ALWAYS have had amazing service, they don't try to screw you…read moreover and are super honest with you about your vehicle unlike other places do, they treat you like family and the services requested are always top notch ! I will ALWAYS go to Grays for my repairs.

can't say I've ever been pleased with their service. they pencil wip the work orders and say they…read moreactually do the checks you pay for. you want quality, Walmart has never been it!!

This place is the worst. Service is terribly slow and since they have no appointments, you never…read moreknow how long you'll have to wait. Most of the employees I've encountered in the auto care area seem like they hate their job and don't care about the customer experience. I would highly recommend visiting one of the many local auto/tire shops in town that specialize in their field and have far superior customer service.

I have a 20/20 Chevy Silverado that had the well-known transmission shutter problem. These guys…read moregave me a full transmission flush filter and refill and it solved all my problems. They even squeezed me in because I was headed out for vacation. If you ever need any transmission work these are your guys.

I had a horrible shifting issue on my Cummins diesel truck and I took it to Rapids Transmission and…read morethey diagnosed it and repaired it and now my truck shifts better than ever. Definitely very satisfied. They even waved the diagnostic fee because I had them repair what they found. They showed me the bad parts , offered me multiple part options and multiple payment options and keep me updated every step of the way. Definitely 5 star review. Highly recommend this shop to everyone. Thank you so much Rapids Transmission!

Been going to Austin's for years. Honest straightforward mechanic. Won't do anything that's no…read moreactually needed. Always gets me in quickly when needed. Fairly priced.

had my car in at austins did very good job at great priceread more