This is primarily geared toward the C-Suite, grow team, health, safety and supply chain concerns…read more This isn't random, but bottled up over months of observation.
The people here are kind, aloha, and welcoming.
My review primarily focuses on lack of quality and consistency.
I've spent a whole lot here. I am a connoisseur of quality, service and value, and while the service is awesome and I like the people, the products, just like Pono Life, are inconsistent and at times amateur.
From the perspective of someone well experienced, I've gotta say that some of the pure shyte I've spent hard earned money on for relief of my pain and suffering as a disabled person, is a laughable.
For a place, granted existence by insurmountable financial resources, politics, privilege, a dream, organization and hard work, to have such high prices yet skimp on quality control and service, is a disgrace to the very cannabis community of patients seeking relief who support you.
You're making $4400-6000 A POUND on the prerolls, there should be no margin for error AT ALL!
This is weed, it's not bonsai, it's not hard to grow great product at all, and consistent quality isn't even hard. Like what? Literally some of this is like old brick weed.
While I acknowledge that challenges can exist in growing, it's usually not the whole crop, so why when trying different strains they're all inconsistent except the Crater Lake (mildly inconsistent but mostly on point regularly).
Quality and supply chain control are among the easiest parts of the whole process!
Consistency in products, even products once tasting great, I've seen go WAYYY down. I wrote and sent a photo and even voiced concern in person about the Berry strain with seeds, which the bud clearly didn't grow to maturity (appears something went wrong during the grow cycle and it went hermaphrodite so I couldn't even use the seeds) and think anyone replied or offered to replace the prerolls? Nope.
The diamonds and cured resin, much like Pono, are great. The prerolls have been about 50% consistency of quality. The worst is when you remember a strain was great and you try to stock up and it's all crap.
Seeds and bud that look damaged by light and yet still put into production. Improper drying and curing and high degree of moisture in flower buds- not a fan.
Overall, the quality has been better and more consistent than Pono, but not enough to keep me spending 400+ a month any longer. This shouldn't exist in a well regulated industry, in Hawaii, where you've got no excuse to produce only the finest.
None at all.
Unless the motive is profit over patients.
There is no excuse for deeply subpar product to make it into the marketplace when the marketplace is so small and controlled by so few. That leads me to believe it is deliberate negligence because in such a highly regulated industry, how could this happen right?
I've gone back to simply (legally) growing my own, in about 9 more weeks I'll be drying then curing and likely won't spend even 1/3 of what I used to, but I'll miss the kind people for sure, the aloha definitely helps but
it's NOT aloha when someone tells you about seeds and poor experience and even sends photos and no one replies, or wants to help in person.
Thats not a nuisance, that's not a customer being a butt, that's a disabled person with feelings, that's an OPPORTUNITY for your business to show that maybe just maybe, in a world of hurt and pain and that can feel so unfair, that there's some place I can go where I'm not taken advantage of, NOT ripped off, where concerns after patronizing faithfully with a smile, and supporting you. That was your chance to be aloha.
You don't have a moment to reply to an email or take me aside and be like "hey let's chat, can I see it? How can we make this better because we stand behind our patients every product we put out cause we love what we do. You can be firm but you can be fair too! Think about it let it marinate, am I wrong?
Im speaking for everyone - How do you think it made that patient feel to ingest something over and over again as of such poor quality? To return and keep buying hoping to find quality. Do you think it made their body feel good?
That's poor service to not acknowledge or make it right.
Pay attention to the quality and consistency. If you put out B grade or C grade product, the prices should reflect that, not a one price of everything. Very profit driven and NOT in alignment with patients rights to quality, pure healthy medicine.
Wish I could pick apart the whole supply chain and help, because this is a common convo amongst patients, many of whom are afraid to speak up. I'm not. I'd love to see an elevation in quality and consistency. Grow harder and love the people supporting you. If it's subpar product, make the prices reflect it, or use it as compost or donate it, so many sick people hurt people who can't afford. Do good. Always.
