the only pool service in the metro st. louis area, that knows what they are doing and cares about…read moretheir customers!! highly recommend!! thank you!!

We had Reflection Pool service install a pool for us in the fall of 2019. Since that time they have…read moredone all the services on the pool. After hearing stories about the challenges of doing a pool I can tell you that if you decide to use Kevin's team at Reflection Pool you will not have to worry. They are amazing. Kevin does a great job on communicating and setting very realistic expectations. Could not be happier with our pool or the services provided since. If I could give Reflection Pools a rating on 10 stars I would! Use them to build you a pool or service an existing pool and you will not be disappointed.

Well... the initial purchase and install went great! We love our pool! I actually didn't want to…read morewrite this negative review but I feel I have to. Buyer beware! Service after the sale is not something this company apparently does. We've had one of their pools in our yard for 9 months. This is on them. This is a matter of customer service. If they can't provide customer service after the sale for at least a year that's sad. I will gladly edit my review and give them the 5 stars they would have earned if they fix my pool. Until then.... 1 star. Would give zero if I could!​

We love The Pool Guys in atroy Mo.We got a great pool ,great price and they had So Cool Pool…read moreBranden was great to work with and aGreat Job!

Jak is a pathological liar. We hired him in March to replace out unground pool liner. To make a…read morevery long saga short, we have spent the entire summer chasing him down to do the job. There is ALWAYS an excuse or something is ALWAYS someone else's fault. Needless to say it is now September, I have a concert hole in the ground a little chance of finding someone else to do the work. My $8000 problem will soon be a $50,000 problem and it is all thanks to Jak. Do yourself a favor and do not hire him.

From the owner: We offer Weekly and Bi-Weekly Pool cleanings. As well as openings and closings, and liners.read more

Worst customer service I have ever received. Andy is dismissive, condescending and genuinely…read moredoesn't care about the customer. I have had countless issues over the last couple years with St. Charles Pool and Spa opening/closing my pool as well as no weekly maintenance. Very half ass job with the closing causing numerous issues opening in the spring. Pushed the opening back several times this past spring, and left with it pond green colored and told me to shock it. Pics are from day they opened to 4 days after and they refused to come back to get it right. Every time I call to get them to come back to fix their errors, Andy tells me 10 different excuses and ends up saying it is my fault. The only thing they're good at is racking up the chemical charges every week and billing the customer. Do yourself a favor, never use these clowns. It will end up costing you so much more in the end as they have no clue what they're doing and send incompetent people out to do the job causing $1000s in damage that they won't fix.

Honest, conscientious, thoughtful and very helpful staff!!!!!!! Hard to find any more!!! They…read moreactually came when they said they would & took care of my needs for the pool in a timely manor & I feel they treated me as they would have wanted to be treated themselves!!!!! Put new heavy duty springs on my pool cover to fix the problem. One of the few companies left who really care!!!!!

Dependable, professional, and friendly. They stepped up when my other pool company left me hanging…read more They welcome questions and are transparent!

Larry and his team installed an inground pool for us. Larry explained the different options and…read morerecommended what would work best for our yard, and exceeded expectations .The communication, and professionalism of the team was amazing , a process that could have been stressful was nothing but a smooth process. We love our pool and recommend aqua pools to anyone wanting to transform their yard into a great family gathering spot. Thanks for everything!

Service department very helpful and knowledgeable. Store has everything you need for the poolread more

I hate giving bad reviews but this is the 3rd year R&S has opened my pool with consistent issues…read more (they close it as well). So third strike.. I've gotta find someone better!! We never see the same techs returning. And we've had issues every single year. It's like they hire new guys each summer and they're clueless. Last year I was told by a tech, he "didn't know the system." This year the pressure valve on the filter was left open, I had a pressure code on my heater (so it was not functional) because I had no pressure to the system with the valve open! I found one of my jet covers in 2 pieces in the middle of the pool. A plug was left on the ground by the system. My pool entry handle is so loose, I've got to tighten it. The system was not primed properly, done with such little water the box was smoking hot when we opened it. I'm thankful I didn't loose a motor. I've called with a couple of questions trying to troubleshoot these issue but was given some bad information. He gave me an electrician's number for the heaters PS code?? I'm sorry they can be the nicest people but this is their profession, not mine. I shouldn't have to go behind them to fix things that are wrong and effecting pool operations or done with little to no care of correct outcomes. Especially for what is charged. I would think a pool opening includes ensuring the system is functioning correctly and if something is not, then notify the owner before driving away. Which they never do check out and let us know how it went or any issues that need addressing. The process is piss poor to say the least.

He his very informative and helpful for us as new pool owners. Also he responds quickly when asked…read morea question.

From the owner: A personalized service from a 25 + year veteran from Florida. I can meet all your needs.read more

Dustin started cleaning our pool weekly last summer. He did a fantastic job! I am a new pool owner…read moreand was so frustrated that I was spending all my time balancing chemicals and vacuuming. He takes care of everything so I can just enjoy my pool. Looking forward to this summer!

From the owner: Swimming pool repair service in St Charles, MOread more

We shopped, compared and chose to buy a Harmonic hot tub from Prestige…read more Our old spa lasted 23 yrs and wanted reliable service, a quality hot tub and solid reputation which the purchase metrics was achieved with Prestige. 1. 40 yr history in business 2. Excellent service department 3. Spa with high user reviews and strong warrenty. 4. Price was competitive My recommendation is be smart. Go to prestige first as a benchmark for comparison

I am a retired CA and have seen and worked for a number companies. Presitige Pools is close to the…read moremost incompetent company I have ever seen. Customer service from 1 to 10 would be minus 10. Go somewhere else