Brian The HotTubMan is amazing! My older model hot tub had been out of commission for years and he…read moremade it like new. Cracked wet ends, dead pump and control panel. He helped me assess whether it was more cost effective to repair or replace. He came out, fixed everything up and the total came in below estimate! His troubleshooting is incredible. When a later problem with the lights watchdogged the control board he diagnosed the problem to a single fuse over the phone. He sold me the fuse and showed me where to install it. The whole problem was found and fixed in the same day. Brian is smart, efficient and dependable. I highly recommend The HotTubMan!

Brian and his crew are absolutely the best! I most highly recommend The Hottubman LLC for service,…read moreprofessionalism and fair pricing. It was going to be three weeks for before Brian's crew were available. My tub was leaking, the pump wouldn't cycle, and the weather was going to be below for several days in a row. If the hoses froze, our expensive hot tub would be ruined! Brian walked me through exactly what to do to fix the leak and where to go to get a small enough heater to keep the hoses warm. When my service day came, Eric was right on time, checked the service panel as a matter of practice finding a loose wire and then was able to replace the pump even though near impossible to get to location. Even if I have to wait a month for an appointment, I won't use another hot tub repair company.

Great people. They have kept my pool alive over the years. They know their pool and spa business.read more

Love the staff Always very helpful…read more Get everything I need This is my go to place. The large inventory is very helpful, saves me from ordering. However, some pool parts need to be ordered

Not a good company, they tells you one price through the phone and once you have your water in the…read morepool they jack up the price, there are many other provider/selections. Bad experience PLEASE AVOID THEM

Do not use this company unless you want your newly renovated pool to look like muddy swamp water…read moreafter they knowingly pump brown water into your pool! If I could give less than one star, I would. To make it worse, it was the owner of the company who delivered the water! He gave my husband a measly $50 discount and thought that was going to make it right. Ridiculous! Does he not know how much time, energy, and chemicals it will take to fix this?! A heck of a lot more than $50 worth. I am just as mad at my husband for paying him at all! He has one job - delivery clean water to your house; which he most certainly did not do. I SHOULD be completed refunded, as he did not do the one thing his company says it does - deliver CLEAN water!

We contracted with Pools Unlimited this fall after our other pool company folded. Pools Unlimited…read moreclosed our pool and did winter services. When they opened our pool yesterday, the water wasn't the customary turbid green but blue! The technicians did a wonderful job opening our pool! We love this company!

Don't use this company. They clam to be water experts but they are not. Had my pool out of chemical…read morebalance sine it open in May. Don't walk run away from this company

We love our HotSpring Flair hot tub and have been enjoying it for over 2 years now. It met all the…read morecriteria - space for 6, full body lounge, foot jets (family of runners), neck jets, salt water system (I hail from the Mediterranean and salt water is the way to go!). The limelight collection is even better than I imagined it would be. Sometimes we select one color and other times we just let it rotate through all the colors. Glad to have finally made this purchase back at the end of 2020 - the hot tub is so therapeutic and relaxing. I especially enjoy it on frigid nights during winter when the sky is clear and I can star gaze for as long as I want. :) Everyone at Capital Hot Tubs has always been wonderful. Purchase, delivery, and installation all went smoothly. Anytime we have needed assistance, they are quick to respond whether it is a question about a replacement part or water quality or even when an exterior panel needed to be repaired, the staff go above and beyond. We are fortunate to live close by as well. Our filters needed to be replaced last week so I just stopped by on a whim and Evelyn was very kind and helpful (Hi and thank you again, Evelyn! I enjoyed chatting with you about hot tubs, family, and pets, too!). :)

Do Not Pick this store if you want good customer service! We…read moreoriginally decided to purchase our endless pool/spa from the Clarksburg Capital Hot Tub Store over 4 years ago after speaking with the manager and owner. They had very good customer service reviews and were very helpful in helping us purchase our pool during the COVID outbreak. They continued to provide good customer service for the next few years but recently the customer service has been terrible. This February I called and left a message about cracks in the end panels of my endless pool. We ended up playing phone tag so I stopped by the store. The representative said they would place the order and that it would take a couple of months to arrive. I had been calling, emailing and stopping by the store periodically from February to July asking about the panels. There was constant confusion, and staff kept citing high turnover as the reason for delays in receiving the panels and for problems locating them in the warehouse. In the beginning of July I emailed and called again. A few days later, I finally got a call saying they could set up an appointment because the panels were in. I didn't doubt that all the panels are in because I was told numerous times that they would not set up an appointment until all the panels were in. Imagine my surprise and anger when the technician came out this week to replace my endless pool/spa panels but only brought one panel with him. (For the most part the technicians have been great and they are the only reason I'm giving 2 stars). The technician, Jay checked the order and said he only saw one panel on order and one panel reserved and that they were the same panel. He didn't see any other panels ordered. Jay apologized and said he would try to order the remaining panels tonight or tomorrow morning. He also said he would talk to Jeff the manager about how mixed up my orders have been and have him contact me. Later that evening Jay texted me to tell me he ordered the additional panels because he didn't see the other panels on order or in their system. I'm confused as to why it was so hard for the service staff to order the proper number of panels but Jeff could do it that evening? If they were only going to replace one panel at a time we could have done this a long time ago. The next day, there was no call from Jeff the manager. So I called and left a message for Jeff. I also emailed the service staff I had been working with and left a message on the website. Still no message from anyone. I called and spoke to Lamar. He said Jay ordered the panels, apologized for the confusion and would have the district manager contact me. This was a few days ago and still no contact from any management. I left another message this afternoon asking for management to contact me. Still nothing. Why is it so hard to receive email responses when I send an email to individuals and the company website? I understand there has been turnover but this is ridiculous! You should not have to go to the store to get responses. I have left numerous messages via email, voicemail, and the website for numerous individuals this week and have yet to receive a response. We purchased from this store based on the reviews, but obviously, the service has seriously deteriorated. So if you are thinking you are going to get that great customer service indicated by old reviews think again!

From day one I was treated like I had already signed the contract. Bob spent about an hour in my…read morebackyard taking measurements. In about a week or so Bob presented me with 3D images of the plan for my backyard from various angles. I didn't believe what he was showing me. Was this plan really going to fit in my small backyard? Bob was very patient, he came out and staked out the pool with no contract signed and he came back out and staked out the decking too. Pink flags everywhere. I could talk about how great Bob is all day. But the crew was just as diligent and hard working. They brought Bob's plan to life. They came out early, caused no issues and were very respectful of the community. The office staff was always very helpful. Ms Miranda was very helpful and assisted me in an issue that was contractually mine handled. Thank you Ms Miranda. I highly recommend Paradise Pools.

I scheduled a simple 30-minute consultation with Paradise Pools to get expert advice. They agreed…read moreand we set a time. But the next day, they called to cancel, saying they couldn't help me. All I needed was a brief conversation about my project's progress and next steps. It's clear they're not interested unless there's more money involved. My one-hour request wasn't worth their time--or mine, apparently.