I had my pool resurfaced late last fall. Unfortunately, the coordination and communication from the…read morescheduler and project manager during the project were extremely disappointing. There were also warranty repairs needed after the pool was reopened this spring. Since then, the company has undergone some staffing changes, and it genuinely appears they are making a strong effort to improve customer service and responsiveness. My recent experience has been much more positive. Justin helped coordinate my warranty repair after several attempts to reach my previous contacts, who had since left the company. He quickly got everything scheduled, and Steve arrived exactly as promised. Steve was incredibly knowledgeable, took the time to explain what he was doing, and did an outstanding job resetting my pool light. I finally feel confident that the repair was done correctly. I'd also like to give a special shout-out to Hart. During the original project, when communication from the project team was lacking, he always answered my calls, listened to my concerns, and served as my liaison. He consistently found the information I needed and kept me informed when no one else did. His willingness to help made a very frustrating experience much more manageable. While the initial project had significant communication challenges, I truly appreciate the company's recent improvements and the outstanding service provided by Justin, Steve, and Hart. Great customer service really does make all the difference.

We originally had many issues working with the front office in scheduling our services and getting…read morethem to respond to emails/phone calls. However we had an excellent conversation with Owen Sakovics Director of Customer Service who quickly responded to our concerns. Owen was extremely helpful. He listened to our concerns and took actions to resolve all of our issues. The work that was done was beautiful and met all of my expectations. I very much appreciate the care and help we received from Owen, the Director of Customer Services. I am happy to know that not only do they respond to yelp reviews but they want to make everything right.

Wow! 1) appointment is on time 2) problem (leak) diagnosed within minutes 3) solution provided 4)…read moreand fixed - at a reasonable cost = one happy customer!

Brian The HotTubMan is amazing! My older model hot tub had been out of commission for years and he…read moremade it like new. Cracked wet ends, dead pump and control panel. He helped me assess whether it was more cost effective to repair or replace. He came out, fixed everything up and the total came in below estimate! His troubleshooting is incredible. When a later problem with the lights watchdogged the control board he diagnosed the problem to a single fuse over the phone. He sold me the fuse and showed me where to install it. The whole problem was found and fixed in the same day. Brian is smart, efficient and dependable. I highly recommend The HotTubMan!

The swim center is really nice. It's well kept, attentive life guards, and all the fun of the…read moreoutdoor CA pools brought inside for the winter. The baby pool also feels like a hot tub in the middle of winter. The locker rooms are generally clean. The sauna is also warm and cozy on a winter day.

Heated pool nice and warm. Expensive because you cannot only join the pool and it is significantly…read moremore expensive for non Columbia residents.

I hired them to open my large pool of 33,000 gallons of water. 2 workers came yo my home to open…read moreit. They removed the cover , saw the pump motor worked and checked to see the cartridges in the filter system, I was told they sweep a little. The whole process took 1 1/2!hrs. Need less to say the pool water was terrible and smelled. They said the put some shock in. First, the filtration system was not cleaning at all so I , put in an over amount of shock. It did take the smell away but still was not clean. Had my son recheck both top skimmers and found a plug was left so the water could not flow to the filter. Now after a few weeks I was able to get the cloudiness out of most of the water. Shock, the cleaning jets on the pool wall still had the plugs in them. So total plugs never removed were 6. No wonder I could never get the water clear. I paid a total of $575 because of my in-ground cleaning system , which could not work properly until I removed all the 6 plugs, which should have been done when they opened it. I was totally surprised this morning with a text from the owner of BMA pools. He had just come back from vacation and just read my text to him. He apologized for any of my inconvenience and sent me a refund of $200. If you ever get a company to service your pool , please ask how much time they will spend doing so and how much real experience the worker have doing your pool. E

Service: demo, in-ground pool installation, patio, grading, and drainage…read more Positive: professionalism, punctuality, quality, responsiveness, and value We hired BMA Landscaping for a complete backyard renovation. They were the most affordable, responsive, and professional. The crew was reliable, punctual, hardworking, and extremely fast. They did a beautiful job! Brian (the owner) was amazing to work with! He went above and beyond every step of the way to communicate with us and make sure we were happy. He gave a very detailed, itemized estimate. There were no hidden fees or charges, and we stayed on budget and on schedule. BMA by far exceeded our expectations and gave us the most beautiful backyard. My only wish is that we found them sooner, saving us months of stress and the hassle of dealing with other companies. I highly recommend BMA to anyone looking to do any landscaping, hardscaping, or pool installation work!

When I ordered a drink tray for my spa I picked out the one that matched exactly. However, they…read moresent me a different tray that did not fit. When I called service they said they would replace it. Told me to send back the incorrect one & they will send me the correct one. No apology. Mailing cost to me $22. No label or code was provided. No free shipping and it was their error. I called service again because my replacement was never received. The server rep said they are not going to send me my replacement drink tray as promised! Not their problem. This is a sale do they not want. I feel my business and my husband's business is not wanted. I DO NOT recommend shopping at Spa and Pool Sore. Customer service is nasty. Literally nasty.

It's the dead of winter and I needed a few chemicals for my hot tub. I found this place and decided…read moreto visit. When I pulled into the parking lot, I noticed the interior was dark. As I approached the front door, it was obvious, the store was closed. It was a Friday at 3:30pm. On the door was a note that if you need supplies, call the number provided. I almost walked away but really needed these items. Upon calling, a friendly answer said they work fewer hours due to the time of year and were currently on there way out of town. Bummer. I received an immediate call back and was told she would meet me at the store and in less than five minutes, the front door was open. Talk about customer service! These folks are so nice to work with and prices are great too! Highly recommended'

I was looking for a new pool service closer to home. I had high hopes for this service, but saying…read moreI was disappointed would be a huge understatement. I had a yellow algae growth on the walls and floor of my pool. I paid $349.52 in chemicals, etc., in a total of four trips to the store. Not only did the algae not go away, it actually got worse. I am not sure anyone there knows what they are doing. To make matters worse, I scheduled an appointment with them at 4:00 PM on my next to last visit to the store. Not only did the guy not show up (even though I got an email that very morning confirming the time of the appointment), but I never even received a call saying that he was hung up, etc. And this was after I called them that very afternoon (around 5:00 pm) inquiring where their guy was. I was told that the office would check with him and get back to me. They too never called me back. If you care about your money and your time, this is not the place to go. I followed up with a visit to Sweetwater Pools in Catonsville presenting the same problem. The expertise and the help I received there was 180 degrees different. My pool is now starting to get back to normal again, and Connie was terrific. There has to be a reason why every time I go into Sunshine, there never seems to be any other customers present. I will be one more former customer. I have better things to do with my time and money. It is too bad because I really wanted to support a local family business. NOT THIS ONE ANYMORE! Jim F.

Responding to Mera K post. All that you claim is FALSE. I DID NOT engage another company to "fix a…read moreleak" because there was none. And please explain to me who was this other company I you claim contracted that same week? And what is the source of this information? The Liability Fairy drop you a note? How would you know this unless you as I see by your post you are attempting deflect responsibility after 7 service calls. Let's just let the Better Business Bureau do their investigation. I will bring all my documentation to court. You walked off the job un completed after I pointed out your incompetence and lack of basic plumbing skills.

We tried very hard to get Woodfield to stand behind their work. Eventually I hired an attorney and…read moresent a demand letter that they fix the main problems with the hardscaping around our pool. They ignored the attorney. They ignored our experts. What a shame, next week we file to law suit.

After several disappointing interactions with other local outdoor pool and patio installation…read morebusinesses, we were incredibly fortunate to come across Woodfield Outdoors. Working with John during the initial design process was much easier than with other companies. He respected our budget, while simultaneously helping us envision an amazing outdoor experience for our family. Throughout the project, Scott was redibly helpful in keeping us on track, as well as making recommendations to improve the process, pool, patio, and landscape. All of the workers were professional and highly skilled. Ultimately, we ended up with a gorgeous outdoor space that we use every day. We will continue to use Woodfield for projects and highly recommend them for others in the area looking for high-end pools, and patios.

I only went to this particular pool on the very last day and the water was ice cold. The pool was…read morenice but, everyone was standing around because it was too cold to swim.

Very nice but popular pool be prepared for crowds and parking is limited. We had to park on the…read morestreet but the kids had a blast! Beach entry to main pool and wading pool. Lots of shade trees and shade structures. More water features without being a "mini water park". Sanded volleyball area and despite the crowds we were able to find lounge chairs and enjoy the activities here! Brought lunch and made an afternoon of it!

Don't use this company. They clam to be water experts but they are not. Had my pool out of chemical…read morebalance sine it open in May. Don't walk run away from this company

We contracted with Pools Unlimited this fall after our other pool company folded. Pools Unlimited…read moreclosed our pool and did winter services. When they opened our pool yesterday, the water wasn't the customary turbid green but blue! The technicians did a wonderful job opening our pool! We love this company!

Richard came out as scheduled and went right to work meticulously installing our pool liner in our…read more16x32" above ground pool. We highly recommend Aqua Addicts Pool Services.

From the owner: Aqua Addicts Pool Services is a trusted, experienced pool cleaning company serving Laurel,…read moreMaryland, and the surrounding areas. As a minority-owned business, we take pride in delivering top-notch service with a commitment to customer satisfaction. That’s why we offer a satisfaction guarantee—because your pool should be nothing short of pristine. From routine maintenance to deep cleans, we handle it all with expertise and attention to detail. You can count on prompt, reliable service that keeps your pool crystal-clear and ready to enjoy all season long. Let us take the hassle out of pool care—so you can dive in and relax!