Just got a new hot tub from this place and the service and quality is AMAZING!!! I couldn't be…read morehappier. The staff takes the time to inform and educate and makes you feel comfortable with your purchase. I highly recommend Florida Hot Tub and Sauna!

I purchased my hot tub in 2021 from this company. It stopped working in February 2026. After a…read moremonth trying to get the service manager to call me back he ordered what he thought would fix the problem. $202 for the part 2 weeks later installed still didn't work. Circuit board was ordered $189 and $330 for installation. Still didn't work. After hours the service tech blamed my breaker. Called an electrician and tested the breaker it was fine. He read circuit board schematic and found the problem. Service tech did an incorrect installation and did not remove a jumper wire. $232 for electrician. Spoke to the owner Larry he didn't seem to care about the service tech incorrect installation or my electrician fee. It is profit over customer service. Never again.

A superior company. When I left a message, Bobby called back promptly. He came out to give his…read moreideas and an estimate. We discussed the project and he listened. Work also commenced promptly. Kenny and crew are very nice and easy to work with. Project included paved walkways, a retaining wall, old landscape clear out, preserving old elements where possible. Great attention to detail. The also installed a new design with great care to appropriate plants for my needs. Bobby stayed in touch and was involved throughout. This was a an enjoyable and rewarding experience.

After being strung along for two months by Pristine Landscaping, I called Blue Sky Landscaping and…read moresaid, "Help!" This is what happened: I called Blue Sky on Monday They came out on Tuesday They started work on Wednesday They finished work on Thursday!! And I had a gorgeously landscaped yard with lighting! It completely improved the look of my house and yard and I'm sure increased the value of my property! It was such a great feeling to find a responsive and professional landscape artist!

This is the most conflicted I've ever been about a review I submit to Yelp. I was a client of Twin…read moreLakes Pools for about a decade. Earl, the owner, is a really nice guy and for years they did very good work. After a hurricane, they did the work to repair my pool and my deck. They installed pavers and an entirely new pump/filter system. This is when things began getting rough... The pavers look great, but there are places where they are uneven and wobbly after settling- not their fault. I get it. What IS an issue is that my pump was installed backwards so the drain on it is about 3 inches away from the motor. The DiamondBrite they installed never turned the correct color, and despite being only 6 years old it has already begun yellowing in spots. When I informed them about this issue, they said the pump didn't have to be up to code because it wasn't a "new" job, just a repair. As far as the DiamondBrite issue- they insist that despite me paying Twin Lakes for the work, that they have no responsibility because they used a subcontractor and I need to deal directly with the subcontractor for repairs or issues. Also, my filter Chamber was never bolted down to the ground as it should have been, and again I was told that it doesn't have to be up to a code because it's a repair. I don't care about Codes. I just wanted the job done properly. The prices have increased over the years from $113 monthly to $145 plus $45 2/3 times per year for stabilizer. No notification was sent regarding the price hikes that total almost a 50% increase since I began their service. Their Billing Department makes constant errors that resulted in me having to go in and pay in cash and wait for a signed receipt for the last 12-18 months of service. I requested a phone call from Earl, and never received a response from him despite months passing since the request. The most knowledgeable pool Tech person they had on staff was Ricky. He was injured and out of work for several months, and instead of standing by their employee who has been there well over a decade, his position was terminated and now he is gone. Despite the great start years ago, it seems that with Earl largely being absent from the business and in some form of semi-retirement, their service and their staff have devolved. At present, they are overpriced and not knowledgeable enough. I've begun taking care of my own pool and it is less than 30 minutes of work per week. It also costs less than 1/3 of what I was paying them. I truly hope that award reads this and fixes the issues because I really enjoy supporting Mom and Pop businesses-especially those that are Veteran owned and operated. I just couldn't justify continuing service with them after all these issues.

Absolutely none better! Rick and Carol are knowledgeable, personable & friendly. Thanks to them,…read moreour VERY green pool is now completely clear. Simply the best, & worth driving to if you live outside the area.

They have helped me with my pool for years Employees are…read moreexceptional and very knowledgeable

Best pool store ever! Reasonable prices and excellent customer service. We've used them both for…read moresome repair work on our pool and to purchase our chlorine and other maintenance items weekly. All the guys who work here are super nice and always carry my chlorine to my car and put it in the trunk for me. I can't imagine getting that type of service anywhere else. I'm glad this store is right around the corner from my house because they are awesome.

After one year trying to resolve this issue, it was time to advise other about the unprofessional…read moreand poor work of this company. The entire deck has been sinking since a week after the completion of the work. To make it worst, after my google review, the owner finally called me, but to curse and threatened me. Very unprofessional Mr. Nathaniel P.

Pictures don't do justice to the awful experience I had with Pool Pros. From construction delays to…read moreinspections being failed multiple times, my biggest problem and disappointment was after the pool was finished. From grouts poorly done to broken pavers to sinking deck. My pool is less than 2 years old and looks like a 20 yr old poorly built pool. To make things worse, owner Nathaniel did not honor their contractual warranty with the excuse that my house is in a flood zone. Very polite to sell you the project, but when first issue arise things change completely. I would never recommend this company !

Great service and even prices ( look out for coupons in email or mail up to 25 % off sometimes )…read morecan't beat that ! Carlos is extremely knowledgeable and helpful! You also get 5% cash back

I come here if I am in the area but it is the closest Leslie's location to my house in Hollywood…read moreLakes. On my most recent visit you have one guy expertly running the whole store. On week end errands we got two jugs refilled with cholorine as well as a new net to get leaves out of the pool. Prices are very competitive and while we were there I had seen quite a few items we will come back for. They had sculputed wicker loungers that could go in pool or nearby. Also out door heaters were well priced but it never gets cold enough to use this past Winter. Even great pricing on one armed umbrellas amazing how much the pricing here has come down. Definitely will be back as they have everyrhing covered for all your pool needs.

If you're looking for a hot tub this is the place to go! It's not a fancy show room it's just a…read morewarehouse with lots of hot tubs/ Jacuzzi. It's a family owned business which allows for deep discounts. I got a great deal from Mark! I did a lot of research before my purchase so I had lots of questions. Mark answered all my questions without any hesitation. He, even threw in couple extra freebies. I'm so happy I found this place! I can't wait to have my tub installed! If you're in the market for a hot tub or Jacuzzi check this place out, you won't be disappointed!

BEWARE: Worst Customer service they sell you a tub with a crappy warranty and when you call with…read moresimple questions leave you high and dry... When I went to buy they do everything but buy you dinner after that crickets! Careful with Waters Edge Tubs not worth it at all cant even contact the company!

They saved my pool. I could not use my pool last summer because it kept turning green. I looked…read morearound and called some companies and eventually chose Ft. Lauderdale Pool Guys. The levels were off when Jacob came to check my pool for the first time. It took a little bit to correct the problems, but they did it and now my pool is beautiful and I feel safe swimming in it.

From the owner: CPO-certified technicians, we make sure your pool is spotless and clean! Just give us a call to set…read moreup a free quote.

Yani is amazing and comes every single week without missing a day. He is very knowledgeable and…read moremakes our pool look so clean and blue Highly recommended

From the owner: Is your pool in need of attention or a comprehensive cleaning? Don't hesitate to call Light Blue…read morePools LLC for a thorough and meticulous Pembroke Pines, FL Pool Service.

I couldn't be happier with the service Rey provided. He diagnosed my spa issue in minutes and…read moredidn't stop there -- he checked every component to make sure nothing else was wrong. His confidence and experience really show, and he's incredibly friendly and easy to talk to. He walked me through everything he was doing and made sure I understood the problem and the solution. Outstanding service and a true professional.

Absolute worst.......Do not trust them. Was a paying customer who got screwed. Ton of bait and…read moreswitch going on here. Avoid at all costs!