Bought a very expensive pool last Oct. Paid in full by April 1st. Pool delivered April 9, 2026. Was told that I was 1st on list for install. NEVER received a call from installer. I learned there was NEVER an installer for my size pool. EVER!!! NICOLE, HORRIBLE OFFICE MANAGER, iffered me a $200 refund on a $16,000 pool and told me to call their "sister company" Brad installer. Brad was great said pool city is NOT their sister company and if I bought the pool from his pool store install would be done. He laughed at pool city's contract price of $1,350 to install a 15x33 oval. He said his price starts at $6,000, for outside sales. I found no one to install. Then PC said I can watch a youtube video and DIY. Absolutely have never been treated so terribly by a company. Thank God they finally came to pick up the pool along with 3 other pools, per the driver. Pool City will screw you. BEWARE. THEY ARE A -100 IN MY BOOK. NICOLE NEEDS TO BE FIRED! SHAME ON YOU read more

I waited an entire year to write this review, thinking that if we lived with the pool, the issues would seem less important than they were in the beginning. Unfortunately, this was not the case. The manager and salesperson were nice enough, and the process of choosing the pool went fairly well. The installation nightmare that followed was the issue. I almost thought to return the entire purchase, but was talked out of that by the manager. We waited over 3 months to even have the installer reach out. He was always too busy to stop by, and was light on communication. He even sent a few very inappropriate messages, refused to do the work at all, he later apologized, saying he was under stress. Everyone said he was the "best" for an oval pool. If that is the best we have in this area, additional training is a absolute must moving forward. Addiitonal weeks go by and the day finally arrives when he and his crew ar to set up the pool. The marks have been made, the measurements are accurate, ground is level, and then I leave for work. When I get home the pool is over 12 inches away from where it was originally supposed to be. Add to the fact that he threw away paperwork for our filter system, glued some pieces that should not have been glued together, and generally "rigged" the connections. His crew member sat on our porch, broke our chair, and used our fan without permission. Overall, we can use the pool. Had it been a couple thousand dollar investment, the issues may have been less important. But it was a huge pool, with a huge investment, that is still sitting in the wrong location. I would NOT recommend and will be going elswhere for my hot tub! read more

I am writing this review because My Sundance spa that came highly recommended by Pool City has been THE WORST PRODUCT I'VE EVER PURCHASED. Countless warranty repairs on major parts. 2 Circuit boards, 2 main circulating pumps, another pump flow switch and more. Sundance refused to extend my warranty. Pool city overall is fine. The Sundance product they recommended has been a nightmare. $75 per service call I've had 6 or 7. Do the math. They have several other brands. I'm out of warranty Have to fix it myself or pay full price for service. I'm 60 years old It's rare anyone is in it but me, and it is well maintained. I cringe every time I open the lid to get in hoping to not see an error code. Again, pool city has been ok to deal with I just don't want people to get involved with the Sundance company. Horrible product horrible company!!! read more

i purchased a J315 jacuzzi hot tub from Pool city in Washington PA. For 10k. When the hot tub was delivered I was told NOT to hook up the neutral wire or it would not run. The electrician subsequently called the local store and was told the same thing plus how to change the tub from 120V to 220V. The tub would not operate.  The independent technician from pool city said the neutral wire MUST be hooked up and I might have damaged the tub by not doing so.(his name was Mark). My electrician hooked up the neutral wire and the tub still did not work.  I then talked to the service tech manager of pool city, also named Mark, and he said not hooking up the neutral would NOT have caused any damage. He proceeded to tell me the proper jumpers to move so the tub would run correctly on 220.  I moved two of the white wire jumpers and the tub would still not work.  So a circulation pump was ordered.  Two weeks later the tech showed up at my house unannounced. He spent about 1.5 hours looking at the  circuit board and then called another tech on the phone who didn't know he was on speaker phone and proceeded to call me a couple of choice words.  Mysteriously my wiring was once again incorrect.  The next day I called the electrician back and he found the wiring to be fine.   My tub is still not working.  What am I to do at this point. read more

Pool pump was leaking so I was thinking about getting a new pump with the variable speed motor walked around for 20 minutes I didn't want to interrupt the employee bullshit session that was happening so I decided just to buy the part I needed to stop the leak read more

I bought an above ground pool there 2 years ago and the pool wall has already rusted out with a hole. There is another spot on the wall that has rusted but no hole yet. They charged way to much for "installation" since they just put the pull up and left. No hookups no water no making sure everything worked. Then charged $3000 extra for excavating. When I called about the hole they gave me the run around and making me pay for liner and $750 more for labor. Pool City is a joke and will never buy anything from them again. Reported them to BBB and their customer service and product is terrible. The only thing that is still working after 2 years from the pool pool liner heater chlorine dispenser and auto cleaner is the ladder. Do your research and buy somewhere else. read more

The service I have received at this Pool City has been exemplary. We first visited two years ago when we were considering buying a hot tub. Ken patiently spent over an hour with us answering our questions and when we walked out of the store deciding we wanted to wait he couldn't have been more pleasant - which is why we sought him out a year later when we decided to pull the trigger. He has been beyond awesome, which is why when we wanted to make another purchase for our patio we took the trek to Washington PA to give Ken the business. We have also recommended him to others looking for spas and pools. Thanks, Ken! read more

I purchased a replacement spa cover in April 2015 and was told it would be 4 to 6 weeks. It took 9 weeks to get delivered to the store. Ok a little longer than told, but not too bad. Until I went to pick it up! The box was damaged badly. (I wish they would have looked at it and told me that it was damaged, so I would not have to make the trip to the store.) Due to the damaged box, I opened it there on the loading dock and the cover was damaged. The staff was helpful and apologetic, but still they had to order another one that hopefully would not be damaged. They let me take the damaged one so at least I had one that looked good for the summer. It took another 10 weeks, yes, 10 weeks to get the replacement cover!! I asked how the box looked and I was told it was in good condition. When I picked up the cover it was in perfect condition. I know it is not the store staff's fault there was damage. Over 19 weeks to get one spa cover in good condition. read more