Initially, I was very impressed with the responsiveness of Rolando, who is very good at…read morecommunicating both via phone and text and he came to my house to do an evaluation of the pool refurbishment/ remodel project and appeared very very knowledgeable, and personable.

He was unable to complete the pool in a timely manner and eventually had to find another contractor…read moreand tear out some poor workmanship.

without being one of their regular clients, John has come out to my place to help with a problem I…read morecouldn't solve by myself. He explained the problem, fixed it and not once tried to talk me into signing a service contract. Amazingly professional, friendly and neighborly service. I can only highly recommend this family business, which is second to none. Thanks again John, Janie and Lia

Great customer service and John is very knowledgeable! They are my first call for any spa or pool…read moreneeds.

Unprofessional and unreliable. No call No show. We fail to…read moreunderstand many business people in the desert. We have a life, appts, errands to run, a home to take care of... we cannot wait on you all damn day.

I hired Pacific Pool Pros to clean the calcium buildup on my waterline tile. Jeff is very…read moreknowledgeable, service oriented and takes pride in his work. They cleaned the tile in one day and it went from looking terrible to brand new. I highly recommend them and will be using them in the future. Pricing was also more than fair.

Jaden from Pool Technicians came out today to look at two issues I was having with my pool: 1)…read more the lack of any pressure from the jets in the adjacent hot tub and 2) a salt cell chlorinator that was not working. I thought both were going to be major issues. I thought I needed an additional pump for the hot tub. And I thought the salt cell chlorinator would need at least a new motherboard, if not a complete replacement. Jaden did about 10 minutes of poking around and told me that 1) the pump issue was simply being caused by a rock that was jammed into one of the pumps, likely from the construction stage and 2) the salt cell was not receiving power because a previous (another company) technicians rewired it to a non-functional part of my panel. So, after an hour, I had fully functioning jets in the hot tub. A functional salt cell. And he even got my pool lights working. (I had never been able to use them and had given it up). So can't recommend this company and Jaden specifically any more highly.

Our mid-90's FiberStars fiber optic pool lighting system failed completely a few months ago. I…read morechecked with several pool repair companies. Most of them said they had never seen such a system and would try to fix it, but it might require jackhammering up the concrete deck to install an entirely new lighting system. But then Pool Technicians sent out Jadon, who very calmly and confidently told me that he had done the switch from fiber optic to LED on several other pools, that it should be an easy job, but that if he did run into complications, we would discuss options before taking any action. He was right: the job was easy and fast: really just one morning, no fuss and no muss, and the pool was operational again after it was refilled the next day. In addition, dealing with Stephanie in the office, and Gilbert, who did some minor tile work while the pool was empty, was great. Everyone involved seemed very focused on doing the job well and making sure I was informed and happy, and the price was in line with other proposals. I can see why Pool Technicians gets such high customer ratings, and I'm to give them my well-deserved 5-stars, too. They will be my pool repair company going forward.

We are very pleased with our new pool! Desert Luxury Pools provides exceptional craftsmanship. The…read moreentire process went smooth. Communication was excellent. Peter and his team were amazing. Desert Luxury Pools went above & beyond our expectations! Thank you Desert Luxury Pools!

The best of the best. The pool process started in November with bids on a demo and to build a new…read morepool. You see wonderful billboards and advertisement of companies claiming to the best. I assure you they are not. From Tessera (pretty billboards and that is it!), Azure, Rembrandt, Premier, and others, it varied from constant follow-ups, overpriced (some by $20,000), wrong designs from what we planned, and poor communications. At the point of giving up, we saw Desert Luxury Pools truck driving on the road in April, and decided one more chance to see who can get it right. Dan came over and listened to the design we wanted, and gave some recommendations to make it even better. His attitude was, "100% yes can", and we will work with the HOA and Riverside County with no problems. I thought he was pulling my leg because everyone else seemed to have some issues with the HOA or County, some stating it could take months to get approved. Within a week, Dan's design was ready, and said if all is good, lets move forward with demo. Pete and Dan both design and build the pools, and we asked if they will be able to build this within 3 months because everyone was saying HOAs and the county take so long. They know the guidelines in advance and stay within what is expected and it should go through smoothly. I thought they were kidding. As soon as we signed, everything went so smoothly, it was unbelievable. Within 2 weeks working with the HOA , it was approved; the county had a couple of questions, and withing 2 weeks they were ready to go. Whenever we had a question, they would respond within minutes NOT DAYS OR WEEKS. We never, ever had to follow-up with questions because they would always answer right away. Here we are 3 months later swimming in our beautiful pool. A few special mentions to their amazing staff; Rome is a work horse and a pleasant guy who gets in and gets it done. He never once complained about doing the work, and was very respectful of your property. Jared is another guy who got the plumbing and electric up and working, while giving recommendations on placement that worked awesome for us. Sandy in the office worked behind the scenes making the magic with the orders and paperwork for county and HOA. Pete the owner is very involved and always coming on site checking the work and communicating with us. The contracted team they had doing the work were amazing, and sorry we don't recall all their names, but they all worked hard and quick. You can take my advice, and just skip to the front of the line with Desert Luxury Pools, or go through many calls, no replies, over-priced estimates, poor customer service, wrong designs, and attitude trying to find another pool construction company, and be disappointed. Their price was better than the others and never, ever gave an issue with the design. They are the type of company and people that if you dream it, they will make it possible without nickel and diming you to death. Their communications are spot on by always letting you know what is going on that week, and respond to any questions or concerns. This is not my first rodeo in having work done on a house and when you find a company that is awesome, you recommend them. I highly recommend Desert Luxury Pools.

Quality services performed efficiently and effectively as represented. I highly recommend Jose and…read morehis crew.

Does great work in not only on the pool & spa his workers clean the flowers that finds their way…read moreinto the pool

Kris and his team are great! They removed my cracked pebble tech and replaced it in 3 days. They…read morework fast and get the job done right for a very fair price. I highly recommend them!

We've had an excellent experience with Chris aka Krispy's Pool Services. He is reliable,…read moreknowledgeable, and incredibly thorough every visit. Our pool has never looked better, and he takes the time to explain what he's doing and why, which we really appreciate. It's clear he takes pride in his work and truly cares about maintaining the pool properly. Highly recommend! He also recently did our pool remodel and we love it! I spent nearly a month vetting contractors in the desert area. His price was fair, and accurate, compared to others. I appreciate his honesty and transparency and very good communication.